Customer Satisfaction Survey Matrix

Generic Customer Satisfaction Survey Worksheet 2013 submission.xls

Customer Satisfaction Surveys

Customer Satisfaction Survey Matrix

OMB: 3206-0236

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Survey No. Survey Title Current Program Office Responsible Program Office Contact Collection Information Estimated Time to fill out form in minutes? Number of Estimated Respondents and Burden per year? Total 3 years
Customer Satisfaction Surveys
FY 2014 FY 2015 FY 2016
CSS1 PMF Job Fair Survey HRS/LTMS/BES/PLANPROG Heather Kehr, SPP Bus Ops Mgr: 202-606-4217, [email protected]; or Eric Brown, PMF Prog Mgr: 202-606-1792, [email protected] Used to measure customer (PMF finalists) satisfaction with the annual PMF Job Fair 10 400 400 400 1200
Burden 0.1667 67 67 67 200
CSS2 Customer Satisfaction Survey (Agency contracted) HRS/LTMS/HRSES/IOAE/ORGASSESS Jennifer Hartenstine 202 606-0951 [email protected] or Steve Used to determine client’s level of satisfaction with OPM’s products & services; PRDC developed survey 15 20000 20000 20000 60000
Burden 0.2500 5000 5000 5000 15000
CSS3 Open Season Express Telephone Survey RB/RO/RES/RETBEN Karl Bartley Used for retiree FEHB Open Season IVR system. 2 29082 30536 32065 91683
Burden 0.0333 969 1018 1069 3056
CSS4 Open Season Online Survey RB/RO/RES/RETBEN Karl Bartley Used for retiree FEHB Open Season website. Data is never published. 2 15383 16152 16960 48495
Burden 0.0333 513 538 565 1617
CSS5 Rating Federal Retirement Program Website RB/RO/OPS/QCA Patsy Bruton 202-606-4558 [email protected] Currently used web exit survey 2 2900 2900 2900 8700
Burden 0.0333 97 97 97 290
CSS6 Services Online RB/RO/OPS/QCA Patsy Bruton 202-606-4558 [email protected] Currently used web exit survey 2 90195 90195 90195 270585
Burden 0.0333 3007 3007 3007 9020
CSS7 Insurance website customer satisfaction core survey RB/IO/PPE Angelo Cueto 202-606-1184 [email protected] Current survey - Used during every Benefits Open Season on the /insure website Used to improve insurance services and capabilities 3 10000 10000 10000 30000
Burden 0.0500 500 500 500 1500
CSS8 DFAS Retiree-Annuitant Customer Satisfaction Survey HRS/LTMS/HRSES/IOAE/ORGASSESS Steve Burnkrant 303 807-0258 [email protected] Active survey that is conducted annually 15 6000 6000 6000 18000
Burden 0.2500 1500 1500 1500 4500
CSS9 TSA Applicants Customer Satisfaction Survey HRS/LTMS/HRSES/IOAE/ORGASSESS Steve Burnkrant 303 807-0258 [email protected] Active survey that is conducted annually 15 10000 10000 10000 30000
Burden 0.2500 2500 2500 2500 7500
CSS10 How Has The Office of Personnel Management Served You? RI 10-72 RB/RM/MI B.A. Wells 606-2730 [email protected] Active survey that is conducted annually 25 350 350 350 1050
Burden 0.4167 146 146 146 438
CSS11 RPO Presentation/ Training Evaluation Form ES/RH Karlos DelToro (202) 606-2113 [email protected] Active survey that is conducted periodically 5 5000 5000 5000 15000
Burden 0.0833 417 417 417 1250





Annual Average FY 2014 FY 2015 FY 2016 3 Years Total
Total Respondents 191571 189310 191533 193870 574713
Total Burden 14790 14715 14789 14867 44370
File Typeapplication/vnd.ms-excel
AuthorMEWindsor
Last Modified ByPierce, Steven
File Modified2014-02-27
File Created2009-04-10

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