Generic Template

Template for Generic Customer Surveys - Experiment 5 FINAL rev.doc

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Generic Template

OMB: 1845-0045

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DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS



TITLE OF INFORMATION COLLECTION:

Experimental Sites Initiative (ESI) Experiment #5 Survey

(the name of the collection that is the subject of the 10-day review request)


[ X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING


DESCRIPTION OF THIS SPECIFIC COLLECTION


  1. Intended purpose – Determine the schools satisfaction with the experiment, Federal Student Aid’s (FSA) management of the experiment, and the anticipated closeout of the experiment.

  2. Need for the collection – The experiment allowed participating schools to make unequal disbursements of Direct Loans during the 2015-16 award year by relaxing specific regulations in order to determine if better outcomes can be achieved. The Department decided to end this experiment after the 2016-17 award year and now has the need to assess how well it is assisting participating schools in transitioning back to regular rules governing the delivery of federal student aid.

  3. Planned use of the data – Allow FSA to assess the scope of satisfaction of communications, support and closeout procedures provided to the schools that participated in the experiment.

  4. Dates(s) and location – The survey will be fielded in August/September, 2016.

  5. Collection procedures – This is an electronic survey consisting of six questions.

  6. Number of focus groups, surveys, usability testing sessions – One survey will be sent to each participating institution, one individual at each school will be asked to complete the survey.

  7. Description of respondents - The twelve postsecondary schools that participated in the experiment.


AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

None.


BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent

No. of Respondents

Participation Time

Burden

Public college aid administrator

8

5 min (0.083hrs)

0.67

Private not for profit college aid administrator

4

5 min (0.083hrs)

0.33

Totals

12


1 hour


STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

Simple descriptive statistics, no tests of inequality



REQUESTED APPROVAL DATE:

8/1/2016


NAME OF CONTACT PERSON:

David Rhodes


TELEPHONE NUMBER:

202 377 3066


MAILING LOCATION:

Room 44F1

Union Center Plaza

First Street NE

Washington DC 20202


ED DEPARTMENT, OFFICE:

FSA, Policy Liaison and Implementation

2

File Typeapplication/msword
File TitleDOCUMENTATION FOR THE GENERIC CLEARANCE
Author558022
Last Modified ByKate Mullan
File Modified2016-07-14
File Created2016-07-14

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