Generic Template

DOCUMENTATION FOR THE GENERIC CLEARANCE
OF CUSTOMER SERVICE SATISFACTION COLLECTIONS
TITLE OF INFORMATION COLLECTION: Student-Specific FAFSA Completion Initiative
Survey
(the collection that is the subject of the 10-day review request)
[x ] SURVEY

[ ] FOCUS GROUP

[ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION
Specify all relevant information, including
1. intended purpose,
- The purpose of the survey is to measure satisfaction levels, obtain feedback, and
identify opportunities for improvement/assistance with the student-specific FAFSA
Completion Initiative.
2. need for the collection,
- The student-specific FAFSA completion initiative helps states/territories, school
districts, and schools identify high school seniors who are eligible to complete the
FAFSA and will possibly attend a post-secondary educational institution. By
identifying issues based on survey responses, we may be able to improve the initiative
in the states/territories, and encourage/help other states begin/improve participation.
If there are weaknesses identified, we can diagnose the issues, and where appropriate,
remedy the deficiencies.
3. planned use of the data,
- Specific feedback and satisfaction levels will help inform decision-making so that we
can improve FAFSA completion (outreach) strategies.
4. date(s) and location(s),
- Fielding is currently planned for one-time as soon as possible (August 2018), but
based off of the survey results, we may choose to survey additional segments under a
different information collection. This data collection will last for approximately 5
weeks. This is a voluntary web-based survey.
5. collection procedures,
- Potential respondents are the state Authorized Officials (for the student-specific
FAFSA completion initiative) or their designees. This group will be sent an email. A
link within the email will direct them to the survey that is housed on a website.
6. number of focus groups, surveys, usability testing sessions
- The current version of this study involves one survey with one data collection period.
7. description of respondents/participants,
- The respondents/participants are state Authorized Officials (for the student-specific
FAFSA completion initiative) or their designees.
The survey instrument is attached.
AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE
N/A

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BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or
participation time in minutes (/60) = annual burden hours):
Category of Respondent
State officials/initiative leaders

No. of Respondents
52 (max)

Participation Time
15 minutes

Burden
13 hours

Totals

52 (max)

15 minutes

13 hours

BURDEN COST COMPUTATION
Category of Respondent
No. of Respondents

Hourly
Rate

Response Total
Time

N/A
Totals

STATISTICAL INFORMATION
If statistical methods are to be used, fully describe the methodology, sample selection,
expected response rates, and any other concepts needed to provide a full understanding of
those methods.
Not applicable since we will be surveying all 50 states plus the District of Columbia and Puerto
Rico’s (student-specific FAFSA completion initiative) Authorizing Official or their designees.
NAME OF CONTACT PERSON: John McDade
TELEPHONE NUMBER: 202-377-3469
MAILING LOCATION: 830 First Street NE, 114B4, Washington, DC 20202
ED DEPARTMENT, OFFICE: Federal Student Aid, Customer Experience Office

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