FAFSA Usability Study

User Interview Guide
Introduction

Hello, and how are you?

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Setting up interview expectations

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Initial Form
What parts of the FASFA application do you think are the most clear? Most confusing?

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What did you do when you were confused?

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Corrections
If you were to make corrections to your initial application, how would you do it?

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Have you made corrections to your application?

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What led you to make corrections?

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What parts of the corrections process were difficult to understand? What was done well?

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What did you do when you were confused at any part of the process?

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How did the corrections process overall feel in comparison to filling out the initial form?

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What do you wish had been done differently?

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Can you think of a website or experience that does this well?

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Closing
Any last thoughts?

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Thank you for your time.

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