Generic Template

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION:

Course Evaluations for Federal Training Officers Training Events

[X ] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including

1. intended purpose:

• Gather participant evaluations for the following aspects of the courses presented by the Training Officers

  • Evaluate the presentations provided at state and regional conferences

  • Evaluate the training provided to schools and financial aid administrators

2. need for the collection: Surveying participants to the satisfaction that they derive.

3. planned use of the data: The information would be used an evaluation of the training officers and to help create better quality presentations and training material to meet customer needs and expectations.

4. date(s) and location(s): This is an ongoing evaluation that will be used annually for each fiscal year at all training events including Fundamentals of Title IV and state and regional conferences.

5. collection procedures: The survey will be sent out electronically to registered participants using the CVENT registration system at the conclusion of each training event.

6. number of focus groups, surveys, usability testing sessions: This evaluation will be used at approximately 200 training sessions annually.

7. description of respondents/participants. The participants of the survey will be financial aid administrators and any other participants to the training provided.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

N/A

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
Attendee to the training	1*	2-3 minutes	1* hours
Totals

*The 1 respondent and 1 hour is included in the submission as the hours are previously approved under the master file for 1845-0045 and should not be duplicated here.

This update makes minor revisions to the questions for clarity and ease of use for the respondents.

BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
N/A
Totals

STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

N/A

REQUESTED APPROVAL DATE: 9/12/2019

NAME OF CONTACT PERSON: Nancy Hoover

TELEPHONE NUMBER: 202-377-4203

MAILING LOCATION:

830 First Street N.E.

33D3

Washington, DC 20002

ED DEPARTMENT, OFFICE: Federal Student Aid

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