Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm

ICR 201605-3060-014

OMB: 3060-0874

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2016-05-26
ICR Details
3060-0874 201605-3060-014
Historical Active 201406-3060-024
FCC CGB
Consumer Complaint Portal: General Complaints, Obscenity or Indecency Complaints, Complaints under the Telephone Consumer Protection Act, Slamming Complaints, Requests for Dispute Assistance and Comm
Revision of a currently approved collection   No
Regular
Approved without change 07/22/2016
Retrieve Notice of Action (NOA) 05/26/2016
  Inventory as of this Action Requested Previously Approved
07/31/2019 36 Months From Approved 09/30/2016
335,909 0 315,913
83,988 0 151,047
0 0 0

The Commission is submitting this request to the Office of Management and Budget (OMB) for approval of a Consumer Complaint Portal to be used for the electronic filing of informal complaints alleging violations of the Communications Act of 1934 (Act), as amended, and the Commission’s rules. All information collection burdens associated with submission of a complaint using the online Consumer Complaint Portal are contained herein. The revisions to the online Consumer Complaint Portal that we are seeking approval of in this filing consist of an additional layer of consumer reported complaint information. Consumers are currently asked to choose a product, method and issue detailing their complaint. These revisions will allow consumers to choose from additional issues as well as multiple sub-issues. This change will assist consumers in providing more granular information about their complaint, assist the Commission in the processing of the complaint and provide more detailed data to inform enforcement and policy efforts at the Commission.

US Code: 47 USC 208 Name of Law: Communications Act of 1934, as amended
  
None

Not associated with rulemaking

  81 FR 15108 03/21/2016
81 FR 33252 05/25/2016
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 335,909 315,913 0 19,996 0 0
Annual Time Burden (Hours) 83,988 151,047 0 -67,059 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Changing Forms
The Commission notes the following program changes which are due to the revisions to the online Consumer Complaint Portal: (a) The total number of respondents has increased by +20,496 respondents, from 315,413 respondents to 335,909; and (b) The total number of responses has increased by +19,996 responses, from 315,913 responses to 335,909 responses; and (c) The total annual burden hours has decreased by -67,059 annual hours, from 151,047 annual hours to 83,988 annual burden hours.

$3,538,883
No
No
No
No
No
Uncollected
Kimberly Wild 202 418-1324

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/26/2016


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