Reverse Mortgage Discussion Guide Usability Testing

CFPB Office for Older Americans
Reverse Mortgage Discussion Guide Usability Testing

Appointment Confirmation and Reminder Emails
Confirmation email for In-person Interviews
[Subject line] Appointment Confirmation for Home Ownership Interview
Hello [NAME],
It was very nice speaking with you today! Please see below for your confirmation, and let me know if
you have any questions.
You are scheduled to participate in an interview on home ownership on [DATE] [TIME]. During the
interview, you will be asked to review informational materials and provide feedback. Please arrive 10
minutes before your scheduled time so we can begin on time. The interview will be approximately 60
minutes long, and you will receive an honorarium of $75 in the form of a prepaid Visa gift card once
the session is complete.
The study will take place at 1010 N Glebe Road on the 4th floor, suite 410. Our building is a large
gray office building, in Ballston Plaza, that says Citibank on the side and houses Booeymonger
restaurant. The street entrance to our office building is located on N Wakefield street (if you are
looking at Booeymonger, the entrance is to the right). If you drive around to the back of the building,
you can enter our underground garage, which is labeled 'Citibank parking' and 'LAZ Parking'. Be
careful -- the garage is under 4 buildings, and if you drive too far from the entrance that you come in
from, you can easily end up entering the wrong building. The elevators are marked - make sure you
come up in the one marked 1010. Please remember to bring your ticket upstairs with you, and I will
validate for you. I have included a Google map link (http://bit.ly/1740sT3) that has basic directions
on how to get to our office.
If you have any questions or need to reschedule or cancel your appointment, please contact me. My
phone number is below.
[Recruiter name]
Recruiter | Fors Marsh Group
1010 N. Glebe Road Suite 510
Arlington, VA 22201
571.858.3817

Confirmation email for Remote Interviews
[Subject line] Appointment Confirmation for Home Ownership Interview
Hello [NAME],

It was very nice speaking with you today! Please see below for your confirmation, and let me know if
you have any questions.
You are scheduled to participate in an interview on home ownership on [DATE] [TIME]. During the
interview, you will be asked to review informational materials and provide feedback. Please test the
link below prior to your scheduled interview to ensure that you can join. The interview will be
approximately 60 minutes long, and you will be mailed an honorarium of $75 in the form of a
prepaid Visa gift card once the session is complete.
Five minutes before your scheduled time, please click on the below link to connect with your
researcher. We recommend that you try to use VoIP first to talk with the researcher through the
computer, but telephone numbers are also available:
Join from PC or Mac: [LINK]
Or Telephone:
Dial: [NUMBER]
Meeting ID: [ID]
If you have any questions or have any problems connecting to your researcher, please contact me.
My number is below.
[Recruiter name]
Recruiter | Fors Marsh Group
1010 N. Glebe Road Suite 510
Arlington, VA 22201
Desk: 571.858.3817