1. CMPINT This month we are asking some additional questions about the Internet, computers, mobile phones, tablets, and other Internet-connected devices. First, we will ask what types of computers and other devices [you/members of your household] currently use. Please focus on devices [you/members of your household] currently have access to, and have used at least occasionally during the past six months. We are interested in devices used at any location, whether at home, work, school, a library, or anywhere else.
2. DESKTP [Do you/Does anyone in this household, including you,] use a desktop computer?
(If needed) A desktop is a personal computer that is too large or heavy to be frequently moved from place to place.
(If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
3. LAPTOP What about a laptop or notebook? [Do you/Does anyone in this household] use a laptop or notebook computer?
(If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
4. TABLET What about a tablet or e-book reader, such as an iPad or Kindle? (If needed) [Do you/Does anyone in this household] use a tablet or e-book reader?
(If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
5. MPHONE What about a smartphone, or a cell phone that connects to the Internet? (If needed) [Do you/Does anyone in this household] use a smartphone? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
6. WEARAB [Do you/Does anyone in this household] use a wearable device that is connected to the Internet, such as a smart watch or fitness band? Examples include an Apple Watch, Fitbit, or Microsoft Band.
(If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
7. TVBOX [Do you/Does anyone in this household] use a smart TV, a game or video system, or another device that connects to the Internet and plays through a TV? Examples include an Xbox, Apple TV, PlayStation, Roku, or a Blu-Ray player that can access the Internet.
(If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
8. INTINT Next, we will ask where [you/members of your household] currently use the Internet. Please focus on places where [you/members of your household] have used the Internet at least occasionally during the past six months. People can use the Internet in many places, such as at work, school, or a library. Internet use includes a wide variety of activities, from checking email or browsing the Web to watching videos or using mobile apps. We are interested in all forms of Internet use on all devices, including the ones we just discussed.
9. INHOME [Do you/Does anyone in this household, including you,] use the Internet at home? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
If
any WORK [1-16] == 1 or 2 (anyone in the household is employed), go
to 10.INWORK below
Else go to 11. INSCHL ON PAGE 2.
10. INWORK What about at work? [Do you/Does anyone in this household] use the Internet at work? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
11. INSCHL What about at school? [Do you/Does anyone in this household] use the Internet at school? Please count students only, and do not include online classes. (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
12. INCAFE What about at a coffee shop or other business that offers Internet access? (If needed) [Do you/Does anyone in this household] use the Internet while at a coffee shop or other business that offers Internet access? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
13. INTRAV What about while commuting or traveling from one place to another? (If needed) [Do you/Does anyone in this household] use the Internet while commuting or traveling? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
14. INLICO What about at a library, community center, park, or other public place? (If needed) [Do you/Does anyone in this household] use the Internet at a library, community center, park, or other public place? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
15. INELHO What about at someone else’s home? (If needed) [Do you/Does anyone in this household] use the Internet at someone else’s home? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
16. INOTHR [Do you/Does anyone in this household] use the Internet at some other location we haven’t covered? (If yes & is multi-person household) Who is that?
1. Yes - If yes, Enter persons by line number (1-16)
2. No
If
HRNUMHOU > 1 & (total persons where any IN* = 1) < HRNUMHOU
(this is a multi-person household and not everyone was reported as
using the Internet), go to NETCHK below
Else if any IN*[1-16] =
1 (anyone goes online anywhere), go to TCHINT on page 4
Else go
to 53. NONINT on page 12
17. NETCHK Based on your responses, it sounds like (list names where all IN* != 1) [does/do] not use the Internet. [Does/Do] [he/she/these people in your household] use the Internet from any location, and for any purpose? (If additional users) Who uses the Internet from any location, and for any purpose?
Fill appropriate lines if necessary; locations of use will be allocated
If
any IN*[1-16] = 1 (anyone goes online anywhere), go to TCHINT on page
4
Else go to 53. NONINT on page 12
Next, we are interested in learning about the specific technologies people use to go online.
18. MOBDAT [Do you/Does anyone in this household] access the Internet using a mobile Internet service or a data plan for a cell phone, smartphone, tablet, mobile hotspot, or other device? (If needed) This type of Internet service is provided by a wireless carrier, and may be part of a package that also includes voice calls from a cell phone or smartphone.
1. Yes
2. No
If any 9.
INHOME[1-16] == 1 & 18. MOBDAT == 1 (anyone goes online at home
and household has a mobile data plan), go to HMINT1 below
Else
if 9. INHOME[1-16] == 1 & 18. MOBDAT == 2 (anyone goes online at
home but household does not have a mobile data plan), go to HMINT2
below
Else go to 25. USEINT on page 7
19. HMINT1 In addition to [your/your household’s] mobile Internet service or data plan, we are interested in whether [you/your household] also use[s] any other type of Internet service when at home.
Go to 21. HOMTE below
20. HMINT2 You mentioned that [you/someone in this household/members of this household] use[s] the Internet at home.
21. HOMTE I am going to read a list of ways that people access the Internet from their homes, other than a mobile data plan. At home, [do you/does anyone in this household] access the Internet using:
Read and select all that apply
1. High-speed Internet service installed at home, such as cable, DSL, or fiber-optic service? (If needed) This type of Internet service is often provided by a cable company or phone company. (Go to HOMSU)
2. Satellite Internet service? (Go to HOMSU)
3. Dial-up service? (Go to HOMSU)
4. Some other service? (Go to TEOTHR)
22. TEOTHR What other service?
Enter verbatim response
23. HOMSU Thinking about the company or other organization that provides your home Internet service, who provides your Internet service?
Read and select all that apply
1. A company that sells Internet service, such as a cable or phone company.
2. A public agency, nonprofit, or cooperative that sells Internet service.
3. Internet service is provided for the entire apartment building, condominium, campus, or other community and included in housing costs.
4. Internet service is publicly available and provided at no charge.
5. Internet service is provided through some other method.
24. PECOMP To the best of your knowledge, are there other companies or organizations where you live that would offer high-speed Internet service installed in your home, such as cable, DSL, or fiber-optic service? (If needed) This type of Internet service is often provided by a cable company or phone company.
1. Yes
2. No
25. USEINT Random age 15+ internet user in household NAME selected for this series of questions
We are interested in learning about the applications and services people commonly use with the Internet. Consider how [you personally/NAME] currently use[s] the technologies we’ve been discussing, whether at home or any other location. Please focus on activities [you have/NAME has] done online at least occasionally during the past six months, using an Internet-connected device such as a computer, tablet, or cell phone.
26. EMAIL [Do you/Does NAME] use email?
Yes
No
27. TEXTIM What about texting or instant messaging? [Do you/Does NAME] use a texting or instant messaging service?
Yes
No
28. SOCIAL What about using social networks, such as Facebook, Twitter, Snapchat, or Instagram? (If needed) [Do you/Does NAME] use social networks?
Yes
No
29. CONFER In the past six months, [have you/has NAME] participated in video or voice calls or conferencing over the Internet, such as with Skype or FaceTime? (If needed) [Do you/Does NAME] participate in video or voice calls or conferencing?
Yes
No
30. VIDEO What about streaming or watching videos? [Do you/Does NAME] watch videos over the Internet? Examples include YouTube and Netflix.
Yes
No
31. AUDIO What about streaming or downloading music, radio programs, or podcasts? (If needed) [Do you/Does NAME] stream or download music, radio programs, or podcasts?
Yes
No
32. PUBLSH What about posting or uploading blog posts, original videos, or other content that [you/NAME] created? (If needed) [Do you/Does NAME] publish or upload original content that [you/NAME] created to the Internet?
Yes
No
If WORK = 1
(respondent is employed), go to 33. TELEWK below
Else go to
JOBSCH below
33. TELEWK What about telecommuting, or working while away from [your/his/her] usual workplace? (If needed) [Do you/Does NAME] use the Internet to telecommute or work while away from [your/his/her] usual workplace?
Yes
No
34. JOBSCH In the past six months, [have you/has NAME] used the Internet to search or apply for a job? (If needed) [Do you/Does NAME] use the Internet to search or apply for a job?
Yes
No
35. EDTRAI What about online classes or job training? (If needed) [Do you/Does NAME] use the Internet for educational classes or job training?
Yes
No
36. USESVC What about requesting services provided by other people, for example hailing a ride using Uber or Lyft, or reserving a room through Airbnb? (If needed) [Do you/Does NAME] use the Internet to request services provided by other people?
Yes
No
37. ESRVCS What about offering your own services for sale via the Internet? Examples include offering rentals on Airbnb and driving for Uber or Lyft.
Yes
No
38. ECOMME In the past six months, [have you/has NAME] used the Internet for online shopping, travel reservations, or other consumer services on the Internet? (If needed) [Do you/Does NAME] use the Internet for online shopping, travel reservations, or other consumer services?
Yes
No
39. EGOODS [Do you/Does NAME] use the Internet to sell goods? Examples include selling items on Etsy or eBay.
Yes
No
40. FINANC [Do you/Does NAME] use the Internet for financial services such as banking, investing, or paying bills online?
Yes
No
41. HOMIOT What about interacting with household equipment or appliances that are connected to the Internet, such as a connected thermostat, light bulb, or security system? (If needed) [Do you/Does NAME] use the Internet to interact with household equipment or appliances?
Yes
No
42. MEDINT I’m going to ask a couple of questions about how [you have/NAME has] used the Internet for health-related activities during the past six months.
43. MEDINF [Do you/Does NAME] research health information online, such as with WebMD or similar services?
Yes
No
44. MEDDOC What about communicating with a doctor or other health professional using the Internet? (If needed) [Do you/Does NAME] communicate with a doctor or other health professional using the Internet?
Yes
No
45. MEDREC What about accessing health records or health insurance records online? (If needed) [Do you/Does NAME] access health records or health insurance records online?
Yes
No
46. MEDMON [Do you/Does NAME] use an electronic health monitoring service that collects and sends data to your doctor or health care provider through the Internet? Examples include connected devices that monitor vital statistics, blood glucose levels, or blood pressure.
Yes
No
** If a paired interview, go back to page 6 and read the questions EMAIL-MEDMON about the other household member being interviewed.
47. UHHINT (If
multi-person household) Our
remaining questions are about your household as a whole. We are
interested in learning generally, without identifying specific
people, what challenges your household has had while using the
Internet.
(If
single-person household) We
are interested in learning what challenges you have had while using
the Internet.
48. PSPRE During the past year, have concerns about privacy or security stopped [you/anyone in this household] from doing any of these activities online:
Read and select all that apply
Conducting financial transactions such as banking, investing, or paying bills online?
Buying goods or services online?
Posting photos, status updates, or other information on social networks?
Expressing an opinion on a controversial or political issue on a blog or social network, or in a forum, email or any other venue?
Searching for information using a platform such as Google Search, Yahoo Search, Microsoft Bing, or another web search engine?
49. PSCON Overall, what concerns [you/members of this household] the most when it comes to online privacy and security risks?
Do not read; select all that apply and/or enter verbatim response if other
Identity theft
Credit card or banking fraud
Data collection or tracking by online services
Data collection or tracking by government
Loss of control over personal data such as email or social network profiles
Threats to personal safety, such as online harassment, stalking, or cyber-bullying
No concerns
Other: ___________________________
50. PSCYBA During the past year, [have you/has any member of your household] been affected by an online security breach, identity theft, or a similar crime?
Yes
No
51. CBULLY During the past year, [have you/has any member of your household] experienced online harassment, stalking, or cyber-bullying?
Yes
No
If any
INHOME[1-16] == 1 (anyone goes online at home) & any {INWORK,
INSCHL, INCAFE, INTRAV, INLICO, INELHO, INOTHR}[1-16] == 1 (anyone
goes online outside the home), go to TRADTV on page 16
Else if
any INHOME[1-16] = 1 (anyone goes online at home), go to EVROUT on
page 13
Else go to NONINT below
52. NHMINT You previously mentioned that [you/members of your household] use the Internet in some places, but not at home.
Go to EVRHOM
53. NONINT (If
multi-person household) Our
remaining questions are about your household as a whole. We are
interested in learning why households such as yours do not use the
Internet.
(If
single-person household) For
our remaining questions, we are interested in learning why you do not
use the Internet.
54. EVRHOM [Have you/Has anyone in this household] ever used the Internet from home?
Yes
No
55. NOHM What are the reasons why [you/members of your household] do not use the Internet at home?
Do not read; select all that apply and/or enter verbatim response if other
Don’t need it
Not interested
Can’t afford it
Not worth the cost
Can use it elsewhere
Not available in area
No computing device, or device inadequate or broken
Online privacy or cybersecurity concerns
Personal safety concerns
Household moved or is in the process of moving
Other: ____________________________
If
more than one NOHM response given, go to 56. PRINOH on page 13
Else
go to 57. PSENSI on page 13
56. PRINOH Of the reasons you just listed for not going online at home, which [do you/does your household] consider to be the most important?
Read previous responses if needed; select best match and/or enter verbatim response if other
Don’t need it
Not interested
Can’t afford it
Not worth the cost
Can use it elsewhere
Not available in area
No computing device, or device inadequate or broken
Online privacy or cybersecurity concerns
Personal safety concerns
Household moved or is in the process of moving
Other: ____________________________
57. PSENSI Would [you/your household] buy home Internet service if it were offered at a lower price?
Yes
No
If
any IN*[1-16] == 1 (anyone goes online anywhere), go to 63. TRADTV on
page 16
Else go to 59. EVROUT on page 14
58. OUTINT You previously mentioned that [you/members of your household] use the Internet at home, but not at other locations.
59. EVROUT [Have you/Has anyone in this household] ever used the Internet from a location other than home?
Yes
No
60. NOOU What are the reasons why [you/members of your household] do not use the Internet outside the home?
Do not read; select all that apply and/or enter verbatim response if other
Don’t need it
Not interested
Can’t afford it
Not worth the cost
Nowhere to go that has it
No computing device, or device inadequate or broken
No mobile device, or mobile device inadequate or broken
Online privacy or cybersecurity concerns
Personal safety concerns
Household moved and is no longer near previous Internet use location
Other: ____________________________
If more than one
NOOU response given, go to 61. PRINOO on page 15
Else go to 63.
TRADTV on page 16
61. PRINOO Of the reasons you just listed for not going online outside the home, which [do you/does your household] consider to be the most important?
Read previous responses if needed; select best match and/or enter verbatim response if other
Don’t need it
Not interested
Can’t afford it
Not worth the cost
Nowhere to go that has it
No computing device, or device inadequate or broken
No mobile device, or mobile device inadequate or broken
Online privacy or cybersecurity concerns
Personal safety concerns
Household moved and is no longer near previous Internet use location
Other: ____________________________
63. TVINT Our last few questions are about the use of cable TV and satellite TV services not accessed through the Internet.
63. TRADTV [Do you/Does anyone in this household] subscribe to a cable TV or satellite TV service? Do not include services accessed through the Internet.
Yes (End Interview)
No (Go to 64. PREVTV)
64. PREVTV [Have you/has anyone in this household] ever subscribed to a cable TV or satellite TV service? Do not include services accessed through the Internet.
Yes
No
65. NOTV What are the reasons why [you/members of your household] do not subscribe to a service providing access to TV channels?
Do not read; select all that apply and/or enter verbatim response if other
Using Internet-based video services instead
Don’t need it
Not interested
Can’t afford it
Not worth the cost
Can watch at another location
Can watch using an antenna
Not available in area
No television, or television inadequate or broken
Household moved or is in the process of moving
Previously experienced poor customer service
Previously experienced poor quality
Other: ______________________
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Amber Henderson |
| File Modified | 0000-00-00 |
| File Created | 2021-01-23 |