2017 EIA Web Customer Satisfaction Survey

OMB No. 1905-0210

Expiration Date: 12/31/2019

Burden: 5.0 Minutes

2017 EIA Web Customer Survey

Question 1. How often do you visit EIA’s website?

(choose one of the following)

1. Daily

2. Weekly

3. Monthly

4. Less than once a month

5. First-time visitor

 (follow-up question) How likely are you to come back?
(choose one of the following)

1. Very likely

2. Somewhat likely

3. Not very likely

4. I'm not sure

5. I won't come back

Question 2. Which category best describes you or your organization?

(choose one of the following)

1. Government (federal, state, local, Congress)

2. Business/Industry

• Please specify:
  (choose one of the following)

  • Energy

  • Nonenergy

3. Research/Consulting

4. Media

5. Finance (banking, investment)

6. Teacher/Professor

7. Student

8. Trade Association/Nonprofit

9. Library

10. Private citizen

11. Other (Please specify: ~~~Answer is open-ended)

Question 3. Do you live in the United States?

(choose one of the following)

1. Yes

2. No

Question 4. How satisfied are you with the quality of the information on EIA’s website?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)

Question 5. What task were you doing when you visited EIA’s website today?

(choose one of the following)

1. Writing a report or article

2. Researching a topic

3. Purchasing fuel

4. Making a business decision

5. Making an investment decision

6. Making a forecast about energy

7. Doing homework/preparing a classroom lesson

8. Briefing a decision-maker or legislator

9. Educating myself about energy

10. Getting weekly gasoline and diesel prices

11. Just browsing

12. Other Please specify ~~~Answer is open-ended~~~

Question 6. What information were you looking for?

Please specify ~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(choose one of the following)

1. Yes, easily  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

2. Yes, but it took some effort  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

3. Only part of it  (follow-up question) Was the level of detail OK?

( choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

No.  (follow-up question) What couldn’t you find? Please specify ~~~Answer is open-ended~~~

Question 8. How do you perceive EIA?

(choose one of the following)

1. Biased

2. Boring

3. Brief

4. Customer-focused

5. Expert

6. Informative

7. Innovative

8. Long-winded

9. Non-responsive

10. Objective

11. Old-fashioned

12. Out-of-date

13. Policy-neutral

14. Thorough

15. Timely

16. Too technical

17. Uninformed

18. Other Please specify ~~~Answer is open-ended~~

Question 9. The largest share of U.S. imported oil in 2016 comes from …?

(choose one of the following)

1. Saudi Arabia

2. Russia

3. Canada

4. Venezuela

5. Mexico

6. Iraq

7. I just don’t know

(After they select an answer, the correct answer will appear on the screen.)

Question 10. Anything else you want to tell us?

~~~Answer is open-ended~~~