RD Operations & Management Customer Satisfaction Survey

OMB No. 0503-0021
Expires: 2/28/2018
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Help us improve our service to you. Please complete the following short survey.
collection 0503-0021. The time required to complete this information collection is estimated to average 3 minutes per response,
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Which Rural Development Operations and Management (O&M) office did you contact for service?
Civil Rights
Cultural Transformation
Emergency Preparedness
Human Resources
Legislative and Public Affairs
Office of the Chief Information Officer (Information Technology)
Office of Outreach and Community Engagement
Procurement and Administrative Services
Office of the Deputy Administrator for Operations and Management

How well did the O&M employee:
Very well

Well

Neutral

Poorly

Maintain a friendly
and professional
manner?
Understand your needs
or issue?
Give you their full
attention?
Focus on solving your
problem?
Respond clearly and
understandably?

How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response

Very poorly

N/A

What customer service areas could we improve?
Accessibility
Responsiveness
Communication
Respectfulness
Work product quality
Other (please specify in comments)
None
Comments _100 Character Limit

How would you rate the quality of our service overall?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality

How likely is it that you would recommend our services to a friend or colleague?
Not at all likely
0

Extremely likely
1

2

Any Additional Comments

3

4

5

6

7

8

9

10