Form QID Bureau of Agricultural Products Inspection Survey - 2018

Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys

0261 - Bureau of Agricultural Products Inspection Survey - 2018 - Illinois Only

Customer Service Surveys for Illinois Department of Agriculture

OMB: 0535-0261

Document [docx]
Download: docx | pdf

BUREAU OF AGRICULTURAL PRODUCTS

INSPECTION SURVEY 2018


OMB No. 0535-0261

Approval Expires: 12/31/2020

Project Code: 408 QID:

SMetaKey:





United States

Department of

Agriculture






NATIONAL

AGRICULTURAL

STATISTICS

SERVICE



Illinois Department of Agriculture








USDA/NASS - Illinois

Heartland Region

PO Box 19281
Springfield, IL 62794-9281


Phone: 1-217-524-9606

FAX: 1-855-270-2717

Email: [email protected]










According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB number is 0503-0261. The time required to complete this information collection is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Response to this survey is voluntary.

This survey is an opportunity for you to tell us what you think of the job we are doing and how we might better serve you in the future. Please take the time to fill it out.

The Illinois Department of Agriculture (IDOA) is committed to delivering exceptional customer service to the people of Illinois. In an effort to improve our quality of service, please take a few minutes to share your experiences with the Agency and its services. Reflect on your experience with the Illinois Department of Agriculture Bureau of Agricultural Products Inspection within the past 12 months as you answer the following questions. Your opinion is important, we will benefit greatly from your participation in this survey.

If you have dealt with more than one Bureau of the Department of Agriculture, you may receive more than one questionnaire. Please respond to each of the surveys.

(Check all that

1. Why did you contact (or why were you contacted by) the Bureau of Agricultural Products Inspection? apply.)


a. Seek information

101

b. Obtain a license, permit or registration

102


c. Participate in training

103


d. Inspection

104

e. Fill out a report

105

f. Request services

106

g. Other (specify: ____________)

107



2. Please read the following statements about your level of satisfaction with the information and/or services you received from the

Bureau of Agricultural Products Inspection (API) in the past 12 months. For each question, circle the response, using the scale from 1 through 7, that best reflects your opinion about the following. If the comment does not apply, circle the response under NA.

a. How satisfied were you with the usefulness of the information and/or services you received from

the Bureau of API?


Not at all

satisfied


Neutral


Extremely

Satisfied

NA

108

1

2

3

4

5

6

7

8











b. How satisfied were you with the way you were

treated by staff?

109

1

2

3

4

5

6

7

8











c. How satisfied were you with the promptness of your

transaction or response to your request?

110

1

2

3

4

5

6

7

8











d. How satisfied were you with the technical skills

of the staff?

111

1

2

3

4

5

6

7

8











e. How satisfied were you with the accuracy of

information you received?

112

1

2

3

4

5

6

7

8











f. How satisfied were you with the ease of reaching

API staff to answer inquiries?

113

1

2

3

4

5

6

7

8











g. How satisfied were you with the quality of the

Anhydrous Ammonia Safety training you received

from API staff?



1


2


3


4


5


6

7


8

114











h. How satisfied were you with the usefulness of

of the training materials?

115

1

2

3

4

5

6

7

8











i. How satisfied were you with the services provided by

the office personnel?

140

1

2

3

4

5

6

7

8











j. How satisfied were you with the services provided by

Chemistry Lab?

141

1

2

3

4

5

6

7

8











k. How satisfied were you with the services provided by

the Seed Lab?

142

1

2

3

4

5

6

7

8











l. If you had a disagreement with any API personnel,

how satisfied were you with the way the disagreement

was resolved?


1

2

3

4

5

6

7

8

116


3. In your opinion, how fair are the API’s inspection procedures for feed, seed, or fertilizer inspection?


a. Feed inspection


Not at all

fair

Neutral

Extremely

fair

Don’t

know

117

1

2

3

4

5

6

7

8












b. Seed inspection

118

1

2

3

4

5

6

7

8











c. Fertilizer inspection

119

1

2

3

4

5

6

7

8


4. In your opinion, how consistent are the API’s inspection

procedures for feed, seed, or fertilizer inspection?



Not at all

consistent


Somewhat


Extremely

consistent


Don’t

know


a. Feed inspection

120

1

2

3

4

5

6

7

8











b. Seed inspection

121

1

2

3

4

5

6

7

8











c. Fertilizer inspection

122

1

2

3

4

5

6

7

8


5. In your opinion, how efficient are the API’s inspection

procedures for feed, seed, or fertilizer inspection?



Not at all

consistent


Somewhat


Extremely

consistent


Don’t

know


a. Feed inspection

123

1

2

3

4

5

6

7

8











b. Seed inspection

124

1

2

3

4

5

6

7

8











c. Fertilizer inspection

125

1

2

3

4

5

6

7

8



6. Please read the following statements about your opinions of the Bureau of Agricultural Products Inspection. Circle the response under the heading Strongly disagree to Strongly agree that reflects your opinion for each of the statements that follow. If you have no opinion or don’t know about an item, circle the response under Don’t Know.








Strongly

disagree






Neutral






Strongly

agree






Don’t

know

a. The API Bureau puts a high value on serving the

people of Illinois.

126

1

2

3

4

5

6

7

8











b. The API inspector was courteous and professional.

127

1

2

3

4

5

6

7

8










c. The API staff adequately explained standards, regulations, and/or test results.

128

1

2

3

4

5

6

7

8











d. The API inspector treated me fairly.

129

1

2

3

4

5

6

7

8











e. The API staff was responsive to my complaints.

130

1

2

3

4

5

6

7

8











f. API staff responded to my needs in a timely manner.

131

1

2

3

4

5

6

7

8










g. API staff are good partners and enhance my work.

132

1

2

3

4

5

6

7

8










h. Forms required by the API Bureau are easy to

understand and user friendly.

133

1

2

3

4

5

6

7

8










i. API regulations are documented in a clear and

consistent way.

134

1

2

3

4

5

6

7

8










j. The IDOA web site provides useful and timely information. (http://www.agr.state.il.us/agriculture-products-inspection/

135

1

2

3

4

5

6

7

8



7. Compared to one year ago, do you believe the quality of services and/or information provided by the Bureau of Agricultural

Products Inspection has:


136

Declined


1


Stayed the same


2


Improved


3





Don’t know


8




8. Please describe the one most important change that would increase your satisfaction with the quality of services and information

provided by the Bureau of Agricultural Products Inspection:




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________


9. Are you? (Check all that apply.)


137

Feed Manufacturer or Dealer


1

Fertilizer Distributor


3



Seed Producer or Distributor


2

Other (Specify______


4









10. How often do you have contact with staff from the Bureau of Agricultural Products Inspection? (check only one response)


138

At least once a week


1

Two times a year


4



At least once a month


2

At least once per year


5



About 3 or 4 times a year


3

Less than once per year


6


11. How many years have you worked with staff from the Bureau of Agricultural Products

Inspection Number of years

139



THANK YOU FOR COMPLETING THIS SURVEY!!!


Please share any additional thoughts in the space provided below. Remember Bureau of Agricultural Products Inspection has nothing to do with containment.





______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________



Return your completed questionnaire in the return envelope.


Illinois Department of Agriculture

Bureau of Ag Products Inspection

P.O. Box 19281

Springfield, IL 62794-9281

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleProject 420
AuthorRunysh
File Modified0000-00-00
File Created2021-01-21

© 2024 OMB.report | Privacy Policy