Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form QID USDA-NASS Website Customer Satisfaction Survey Web-Only	Form and Instruction	New	Repair queued
Form QID NASS Respondent Portal Feedback Survey	Form and Instruction	New	Repair queued
Form QID Bureau Of Weights and Measures Survey - 2024	Form and Instruction	New	Available
Form QID Bureau Of Warehouses Survey - 2024	Form and Instruction	New	Available
Form QID Bureau Of Environmental Programs Survey - 2024	Form and Instruction	New	Available
Form QID Bureau Of Agricultural Products Inspection Survey - 2024	Form and Instruction	New	Available
Form QID Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	Pending	Repair queued
0261 - Fast Track Customer Satisfaction Survey - Supporting Statement B - 2024 - November 3, 2023.docx	Supporting Statement B	Uploaded 2023-11-03	Repair queued
0261 - Fast Track Customer Satisfaction Survey - Supporting Statement A - 2024 - November 3, 2023.docx	Supporting Statement A	Uploaded 2023-11-03	Repair queued
NASDA - 004 Revised - Dec 2020.pdf	Supplementary Document	Uploaded 2023-11-03	Repair queued
0261 - Fast Track Customer Satisfaction Generic ICR - Template Docket Request - Dec2023.docx	Supplementary Document	Uploaded 2023-12-27	Repair queued
Title 18 USC - Sec 1905 - Disclosure.docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
Public Law 115-435 - Foundations for Evidence-Based Policymaking Act of 2018.pdf	Supplementary Document	Uploaded 2023-11-03	Repair queued
Title 7 USC - Sec 3601.1 - General Statement of Public Information (FOIA).docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
Title 7 USC - Sec 2276-Confidentiality[1] - Section 1770 of Food Security Act.docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
Title 7 USC - Sec 2204(a) Gen Duties.docx	Supplementary Document	Uploaded 2023-11-03	Repair queued
Executive Order 12862 - Customer Service Standards - 09-11-1993.pdf	Supplementary Document	Uploaded 2023-11-03	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
273558	USDA-NASS Website Customer Satisfaction Survey	Form and Instruction	New	USDA-NASS Website Customer Satisfaction Survey Web-Only
267175	NASS Respondent Portal Feedback Survey	Form and Instruction	New	NASS Respondent Portal Feedback Survey
266801	Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	New	Bureau Of Weights and Measures Survey - 2024
266801	Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	New	Bureau Of Warehouses Survey - 2024
266801	Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	New	Bureau Of Environmental Programs Survey - 2024
266801	Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	New	Bureau Of Agricultural Products Inspection Survey - 2024
266801	Customer Service Surveys for Illinois Department of Agriculture - 2024	Form and Instruction	Pending

ICR Details

OMB Control No: 0535-0261	ICR Reference No: 202311-0535-003
Status: Historical Active	Previous ICR Reference No: 202010-0535-002
Agency/Subagency: USDA/NASS	Agency Tracking No:
Title: Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/11/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/12/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2027	36 Months From Approved
Responses	120,000	0	0
Time Burden (Hours)	8,375	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: NASS would like to renew their generic fast track ICR to collect information from the public on the quality and usability of the products and services we provide. This request is for a three-year renewal. Annual requests from the Illinois Department of Agriculture (IDOA) to establish numerical measurements of the general level of satisfaction felt by IDOA’s customers and clients will be included in this generic information collection request when funded by the IDOA.

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Authorizing Statute(s): US Code: 7 USC 2276 Name of Law: Confidentiality
   US Code: 7 USC 3601.1 Name of Law: FOIA
   US Code: 7 USC 2204(a) Name of Law: General Duties of Secretary
   PL: Pub.L. 115 - 435 301 Name of Law: CIPSEA
   US Code: 18 USC 1905 Name of Law: Confidentiality
   EO: EO 12862 Name/Subject of EO: Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 62046	09/08/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 17809	03/12/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

table that charts list of burden

IC Title	Form No.	Form Name
Customer Service Surveys for Illinois Department of Agriculture - 2024	QID, QID, QID, QID	Bureau Of Agricultural Products Inspection Survey - 2024 ,   Bureau Of Environmental Programs Survey - 2024 ,   Bureau Of Warehouses Survey - 2024 ,   Bureau Of Weights and Measures Survey - 2024
NASS Respondent Portal Feedback Survey	QID	NASS Respondent Portal Feedback Survey
USDA-NASS Website Customer Satisfaction Survey	QID	USDA-NASS Website Customer Satisfaction Survey Web-Only

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	120,000	0	0	0	0	120,000
Annual Time Burden (Hours)	8,375	0	0	0	0	8,375
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/12/2024

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