QID Bureau Of Warehouses Survey - 2024

Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys

0261 - Bureau of Warehouses Surveys - 2024 - Illinois Only

OMB: 0535-0261

Document [docx]
Download: docx | pdf

BUREAU OF WAREHOUSES SURVEY 2024


OMB No. 0535-0261

Approval Expires: 4/30/2027

Project Code: 408 QID:

SMetaKey:





United States

Department of

Agriculture






NATIONAL

AGRICULTURAL

STATISTICS

SERVICE



Illinois Department of Agriculture








USDA/NASS - Illinois

Heartland Region

PO Box 19281 Springfield, IL 62794-9281

Phone: 1-217-524-9606

FAX: 1-855-270-2717

Email: [email protected]










According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB number is 0535-0261. The time required to complete this information collection is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Response to this survey is voluntary.

The purpose of this survey is to identify any areas in which the Illinois Department of Agriculture, Bureau of Warehouses can improve the quality of service they provide to you, our customer. The Bureau is committed to delivering exceptional customer service to the people of the State of Illinois. Your opinion is important and we will benefit greatly from your participation in this survey.

If you have dealt with more than one Bureau of the Department of Agriculture, you may receive more than one questionnaire. Please respond to each of the surveys.



What type of business are you in? (Please check all that apply.)

Shape1

137



Shape3 Shape2 1 Agricultural Producer (a farmer) 3 Grain Warehouse

Shape5 Shape4

2 Grain Dealer 4 Agricultural Cooperative



How often do you contact the Illinois Department of Agriculture’s Bureau of Warehouses? (Please check only one)

Shape6

138



Shape8 Shape7 1 None during the past 12 months 4 Three or more times a year


Shape10 Shape9 2 Once a week 5 Twice a year


Shape12 Shape13 Shape11

3

3 Once a month 6 Once a year


Please indicate all the types of calls you have made to the Bureau: (Please check all that apply)

Shape15 Shape14

201

101


Grain Dealer/Grain Warehouse License Agricultural Cooperative Registration Filings

(New or Renewal) (New or Renewal)

Shape17 Shape16

202

102


Grain Exam Agricultural Cooperative Certificate

of Compliance

Shape19 Shape18

203

103


Amendment to Grain License Agricultural Cooperative Filing Fees

(Add new location or increase capacity)

Shape21 Shape20

204

104


Assistance with a Grain Report or Form Assistance with an Agricultural Cooperative Report

or Form

Shape23 Shape22

205

105


Illinois Grain Insurance Fund Assessment Other Agricultural Cooperative Concerns


Shape24

106


Other Grain Concerns


________________________________ ________________________________

(Please write in concern) (Please write in concern)


________________________________ ________________________________

(Please write in concern) (Please write in concern)




Because of the COVID pandemic, the Bureau of Warehouses made several changes to its procedures including reviewing portions of the examination information remotely. What is your opinion of those changes to procedures?


Please use the following coding system:

1 = the new process is better than the old process.

2 = the new process is about the same.

3 = the new process is worse than the old process.

Shape25

107






Please describe the aspect of the Bureau that you are most pleased with:






Please describe the aspect of the Bureau that you would most like to see changed and how you would have it change:







Please use the following scales for rating the services you have received during the past 12 months.


Satisfaction Rating


Importance Rating

1 - Strongly Disagree


1 - Not Important

2 - Disagree


2 - Neutral

3 - Neutral


3 - Important

4 - Agree


4 - Very Important

5 - Strongly Agree


5 - Not Applicable

6 - Not Applicable




Satisfaction

Rating


Importance

Rating

The staff responded to your request in a courteous manner.

110


123






You found the answer to your question to be accurate and helpful.

111


124






In response to your request the staff member thoroughly explained the

action to be taken, in a manner that was easily understood.




112


125






If a staff member was unable to help you, that person made every effort

to put you in touch with someone who could.




113


126






The Bureau provides staff that is knowledgeable about the information

or service you requested.




114


127






The staff was genuinely interested in helping you with your request.

115


128






A response to your request was given in a timely manner.

116


129






The Bureau treats all customers in a fair and equal manner.

117


130






Examiners are efficient and complete the exam in a timely manner.

118


131






Generally all the examiners are well trained and knowledgeable about

The processes to be completed during an exam.




119


132






Examiners make every effort to be thorough, while disrupting business

as little as possible.




120


133






The Bureau uniformly requires compliance with the Grain Code and/or

the Agricultural Cooperative Act.




121


134






The Bureau provides up-to-date forms and information on the Department

Of Agriculture web site (http://www.agr.state.il.us/grain-warehouses/)




122


135






Does the Grain Inventory Accountability Report (self-inventory) provide adequate assurance that your physical inventory is reflective of total grain stocks?




136


139



If you are very dissatisfied with one of the above statements and you feel that it has a high level of importance, we invite you to comment on it:







Thank you in advance for taking the time to complete this survey. Please return it in the envelope enclosed or send to:


Illinois Department of Agriculture

Bureau of Warehouses

P.O. Box 19281

Springfield, IL 62794-9281




File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorRunysh
File Modified0000-00-00
File Created2024-07-29

© 2024 OMB.report | Privacy Policy