QID Bureau of Weights and Measures Survey

Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys

0261 - Bureau of Weights and Measures Survey - 2018 - Illinois Only

Customer Service Surveys for Illinois Department of Agriculture

OMB: 0535-0261

Document [docx]
Download: docx | pdf

BUREAU OF WEIGHTS AND MEASURES

SURVEY 2018


OMB No. 0535-0261

Approval Expires: 12/31/2020

Project Code: 408 QID:

SMetaKey:





United States

Department of

Agriculture






NATIONAL

AGRICULTURAL

STATISTICS

SERVICE



Illinois Department of Agriculture








USDA/NASS - Illinois

Heartland Region

PO Box 19281
Springfield, IL 62794-9281


Phone: 1-217-524-9606

FAX: 1-855-270-2717

Email: [email protected]










According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB number is 0503-0261. The time required to complete this information collection is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Response to this survey is voluntary.

The Illinois Department of Agriculture (IDOA), Bureau of Weights and Measures is committed to delivering exceptional customer service to the people of Illinois. In an effort to improve our quality of service, please take a few minutes to share your experiences with the Agency and its services. Reflect on your experience with the Illinois Department of Agriculture within the past 12 months as you answer the following questions. Your opinion is important, we will benefit greatly from your participation in this survey.

If you have dealt with more than one Bureau of the Department of Agriculture, you may receive more than one questionnaire. Please respond to each of the surveys.


  1. Why were you in contact with the Illinois Department of Agriculture, Bureau of Weights and Measures

within the past 12 months? (Check all that apply.)


a. Seek information

101

b. Obtain an inspection

102


c. Arrange for testing

103

d. Other (specify: ____________)

108




2. Please read the following statements about your level of satisfaction with the information and/or services you received from the

Illinois Department of Agriculture, Bureau of Weights and Measures in the past 12 months. For each question, circle the response, using the scale from 1 through 7, that best reflects your opinion about the following. If the comment does not apply, circle the response under NA.

a. How satisfied were you with the usefulness of the information and/or services you received?


Not at all

satisfied


Neutral


Extremely

Satisfied

NA

110

1

2

3

4

5

6

7

8











b. How satisfied were you with the way you were

treated by staff?

111

1

2

3

4

5

6

7

8











c. How satisfied were you with the promptness of your

transaction or response to your request?

112

1

2

3

4

5

6

7

8











d. How satisfied were you with the technical skills

of the staff?

114

1

2

3

4

5

6

7

8











e. How satisfied were you with the accuracy of

information you received?

115

1

2

3

4

5

6

7

8











f. How satisfied were you with the ease of reaching

staff to answer inquiries?

116

1

2

3

4

5

6

7

8











g. How satisfied were you with their recommendations?



1


2


3


4


5


6

7


8

118











h. If you had a disagreement with Bureau Staff,

how satisfied were you with the way the disagreement

was resolved?


1

2

3

4

5

6

7

8

121



3. In your opinion, how restrictive are the policies of the

Bureau of Weights and Measures?


Extremely

restrictive


Neutral


Not at all

restrictive

NA

122

1

2

3

4

5

6

7

8


4. In your opinion, how efficient are the inspection procedures of the Bureau of Weights and Measures?


Not at all

efficient


Neutral


Extremely

efficient

NA

119

1

2

3

4

5

6

7

8


5. Please read the following statements about the Illinois Department of Agriculture (IDOA), Bureau of Weights and Measures.

Circle the response under the heading Strongly disagree to Strongly agree that reflects your opinion for each of the statements.

If you have no opinion or don’t know about an item, circle the response under Don’t know.


a. The Bureau puts a high value on serving the people

of Illinois.


Strongly

disagree

Neutral

Strongly agree

Don’t

know

123

1

2

3

4

5

6

7

8












b. The staff were courteous and professional.

124

1

2

3

4

5

6

7

8










c. The staff adequately explained standards, regulations,

and/or test results.

125

1

2

3

4

5

6

7

8


d. Bureau staff treated me fairly.

126

1

2

3

4

5

6

7

8











e. The Bureau was responsive to my complaints.

127

1

2

3

4

5

6

7

8











f. The staff responded to my needs in a timely manner.

128

1

2

3

4

5

6

7

8


g. Bureau staff were consistent in following procedure.

129

1

2

3

4

5

6

7

8











h. The staff are good partners and enhance my work.

130

1

2

3

4

5

6

7

8










  1. Bureau staff were well prepared to address

my problems or concerns.

132

1

2

3

4

5

6

7

8











j. Forms required by the Bureau are easy to

understand and user friendly.

133

1

2

3

4

5

6

7

8










k. Bureau regulations are documented in a clear and

consistent way.

134

1

2

3

4

5

6

7

8










l. The IDOA web site provides useful and timely

information.

http://www.agr.state.il.us/weights-measures/)

136

1

2

3

4

5

6

7

8



6. How confident are you about the accuracy of commercial

measurement in the State of Illinois?


Not at all

confident

Neutral

Extremely

confident

Don’t

know

137

1

2

3

4

5

6

7

8


7. Compared to one year ago, do you believe the quality of services and/or information provided by the Bureau of Weights

and Measures has:


138

Declined


1


Stayed the same


2


Improved


3





Don’t know


8


8. Please describe the one most important change that would increase your satisfaction with the quality of services and information

provided by the Bureau of Weights and Measures.




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________


9. What type of business do you represent?


139

Petroleum


1

Scales


4



Metrology Laboratory


3

Registered Service Person


5






Other (Specify________)


6

10. How often do you have contact with staff from the Bureau of Weights and Measures? (check only one response)


140

At least once a week


1

Two times a year


4



At least once a month


2

At least once per year


5



About 3 or 4 times a year


3

Less than once per year


6



11. How many years have you worked with staff from the Bureau of Weights and

Measures Number of years

141


For Metrology laboratory customers.



12a. Does the Report of Test that is issued for equipment calibrated by the Metrology laboratory contain all required technical/quality content necessary to meet your Quality Assurance Program and internal/external auditors’ requirements? 1 = Yes, 3 = No

150



12b. What additional information is needed?




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




13a. Volume Customers only: Are the reporting values (cubic inches) on the Report of Test (As Found Data, As Left Data) issued for equipment calibrated by the Metrology Laboratory acceptable for your Quality Assurance Program, internal/external auditors and field application?

1 = Yes, 3 = No

151


13b. If no, what unit of measure (e.g. gallons, liters, milliliters etc.) would be necessary to meet your technical/quality requirements?


______________________________________________________________________________________________________





THANK YOU FOR COMPLETING THIS SURVEY!!!


Please share any additional thoughts in the space provided below.




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________



Return your completed questionnaire in the return envelope.


Illinois Department of Agriculture

Bureau of Weights and Measures

P.O. Box 19281

Springfield, IL 62794-9281

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleProject 420
AuthorRunysh
File Modified0000-00-00
File Created2021-01-21

© 2024 OMB.report | Privacy Policy