QID Bureau of Environmental Programs Survey - 2019

Fast Track Generic Clearance for Qualitative Feedback on Customer Satisfaction Surveys

0261 - Bureau of Environmental Programs Survey - 2019 - Illinois Only

Customer Service Surveys for Illinois Department of Agriculture - 2019

OMB: 0535-0261

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BUREAU OF ENVIRONMENTAL PROGRAMS SURVEY 2019


OMB No. 0535-0261

Approval Expires: 12/31/2020

Project Code: 408 QID:

SMetaKey:





United States

Department of

Agriculture






NATIONAL

AGRICULTURAL

STATISTICS

SERVICE



Illinois Department of Agriculture








USDA/NASS - Illinois

Heartland Region

PO Box 19281 Springfield, IL 62794-9281

Phone: 1-217-524-9606

FAX: 1-855-270-2717

Email: [email protected]










p

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB number is 0535-0261. The time required to complete this information collection is estimated to average 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Response to this survey is voluntary.

This survey is an opportunity for you to tell us what you think of the job we are doing and how we might better serve you in the future. Please take the time to fill it out.

The Illinois Department of Agriculture (IDOA) is committed to delivering exceptional customer service to the people of Illinois. In an effort to improve our quality of service, please take a few minutes to share your experiences with the Agency and its services. Reflect on your experience with the Illinois Department of Agriculture Bureau of Agricultural Products Inspection within the past 12 months as you answer the following questions. Your opinion is important, we will benefit greatly from your participation in this survey.


If you have dealt with more than one bureau of the Department of Agriculture, then you may receive more than one questionnaire. Please respond to each of the surveys.


1. Why did you contact (or why were you contacted by) the Bureau of Environmental Programs? (Check all that apply.)


a. Seek information

101

b. Obtain a license, permit or registration

102


c. Inspection

103

d. Fill out a report

104

e. Pay a fine

105


f. Complete a survey

106

g. Other (specify: ____________)

107



2. Please read the following statements about your level of satisfaction with the information and/or services you received from the

Bureau of Environmental Programs in the past 12 months. For each question, circle the response, using the scale from 1 through 7, that best reflects your opinion about the following. If the comment does not apply, circle the response under NA.



a. How satisfied were you with the usefulness of the information and/or services you received from

the Bureau?


Not at all

satisfied


Neutral


Extremely

Satisfied

NA

110

1

2

3

4

5

6

7

8











b. How satisfied were you with the way you were

treated by Bureau staff?

111

1

2

3

4

5

6

7

8











c. How satisfied were you with the promptness of your

transaction or response to your request?

112

1

2

3

4

5

6

7

8











d. How satisfied were you with the staff member’s

knowledge of their job?

113

1

2

3

4

5

6

7

8











e. How satisfied were you with the technical skills

of the Bureau staff?

114

1

2

3

4

5

6

7

8











f. How satisfied were you with the accuracy of

information you received?

115

1

2

3

4

5

6

7

8











g. How satisfied were you with the ease of reaching

staff to answer inquiries?

116

1

2

3

4

5

6

7

8











h. How satisfied were you with the ease of

obtaining information?

117

1

2

3

4

5

6

7

8












i. How satisfied were you with the recommendations?

118

1

2

3

4

5

6

7

8











j. If you had a concern, how satisfied were you with the

way the concern was resolved?

119

1

2

3

4

5

6

7

8











k. How satisfied were you with the quality of the training

you received from the Bureau?

120

1

2

3

4

5

6

7

8










l. How satisfied were you with the usefulness of the

training materials of the Bureau?

121

1

2

3

4

5

6

7

8


3. In your opinion, how fair are the IDOA requirements

and policies related to Environmental Programs?


Extremely

unfair

Neutral

Completely

fair

Don’t

know

122

1

2

3

4

5

6

7

8













4. Please read the following statements about the Illinois Department of Agriculture’s Bureau of Environmental Programs.

Circle the response under the heading Strongly disagree to Strongly agree that reflects your opinion for each of the statements.

If you have no opinion or don’t know about an item, circle the response under Don’t know.






Strongly

disagree

Neutral

Strongly

agree

Don’t

know

a. The Bureau puts a high value on serving the people

of Illinois.

123

1

2

3

4

5

6

7

8











b. The staff was courteous and professional.

124

1

2

3

4

5

6

7

8










c. The staff adequately explained standards, regulations,

and/or test results.

125

1

2

3

4

5

6

7

8













d. The staff was responsive to my complaints.

126

1

2

3

4

5

6

7

8











e. The inspector was consistent in following procedures.

127

1

2

3

4

5

6

7

8











f. The staff are good partners and enhance my work.

128

1

2

3

4

5

6

7

8










g. The Bureau was efficient in administering

inspection procedures.

129

1

2

3

4

5

6

7

8










h. The staff was well prepared to address my

problems or concerns.

130

1

2

3

4

5

6

7

8










  1. Bureau regulations are documented in a clear

and consistent way.

131

1

2

3

4

5

6

7

8










j. The Bureau provides important training

to people in my field.

133

1

2

3

4

5

6

7

8










k. The IDOA web site provides useful and timely information. (http://www.agr.state.il.us/environment/)

134

1

2

3

4

5

6

7

8



5. Compared to one year ago, do you believe the quality of services and/or information provided by the Bureau of Environmental

Programs has:


138

Declined


1


Stayed the same


2


Improved


3





Don’t know


8



6. Please describe the one most important change that would increase your satisfaction with the quality of services and information

provided by the Bureau of Environmental Programs:




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




7. Are you? (Check all that apply.)


135

Agricultural producer


1






Agribusiness owner


2






Other (Specify______


3












8. Was your contact with staff from the Bureau of Environmental Programs associated with:


139

Livestock Management Facilities Program


1



Agrichemical Facility Containment Program


2



Lawncare Containment Program


3



Pesticide Licensing Program


4



Pesticide Product Registration Program


5



Nursery Inspection Program


6



Phytosanitary Certificate Program (Nursery)


7



Other (specify:_______________)


8



9. How often do you have contact with staff from the Bureau of Environmental Programs? (check only one response)


136

At least once a week


1

Two times a year


4



At least once a month


2

At least once per year


5



About 3 or 4 times a year


3

Less than once per year


6


10. How many years have you worked with staff from the Bureau of Environmental

Programs? Number of years

137



THANK YOU FOR COMPLETING THIS SURVEY!!!


Please share any additional thoughts in the space provided below.




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________




______________________________________________________________________________________________________



Return your completed questionnaire in the return envelope.


Illinois Department of Agriculture

Bureau of Environmental Programs

P.O. Box 19281

Springfield, IL 62794-9281

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