OE Web-Based survey for collection of Customer satisfaction and feedback

Let us know how things are working.
We appreciate hearing from you.

The FAA Obstruction and Evaluation Group recently completed an evaluation of your
construction project. In order to improve the level of service we provide to our customers
we are continuously reevaluating our processes.
We would appreciate your feedback on the following aeronautical study:
Aeronautical Study Number: {{ contact.custom1 }}
Structure Type: {{ contact.custom2 }}
Structure Name: {{ contact.custom3 }}
Sponsor: {{ contact.custom4 }}
Contact Name: {{ contact.first_name }} {{ contact.last_name }}

1. Did the time it took to complete the evaluation meet your
expectations?
Far below expectations

Met expectations

Exceeded expectations

2. Were you kept informed of the case status throughout the process?
Far below expectations

Met expectations

Exceeded expectations

3. Was the process to file for an evaluation easy?
Far below expectations

Met expectations

Exceeded expectations

1

4. Were communications with our staff helpful?
Far below expectations

Met expectations

Exceeded expectations

5. If the determination was unfavorable, did the mitigation process
meet your expectations?
Far below

Exceeded

expectations

Met expectations

expectations

N/A

6. My overall satisfaction with the determination process is..
Extremely

Somewhat

Neither Satisfied

Somewhat

Extremely

Dissatisfied

Dissatisfied

nor Dissatisfied

Satisfied

Satisfied

7. Do you have any feedback for the Obstruction Evaluation group?

Click "Done" to submit your answers.

2