Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202406-2120-010

OMB: 2120-0746

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2024-10-30
Supplementary Document
2024-10-30
Supporting Statement A
2024-06-25
Supporting Statement B
2024-06-25
Supplementary Document
2011-06-15
IC Document Collections
IC ID
Document
Title
Status
ICR Details
2120-0746 202406-2120-010
Received in OIRA 202106-2120-006
DOT/FAA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 10/31/2024
  Requested Previously Approved
36 Months From Approved 11/30/2024
110,000 110,000
18,333 18,333
0 0

This collection will request Agency stakeholders to voluntarily respond to customer feedback requests upon the occasion of interacting with the agency. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  89 FR 45731 05/23/2024
89 FR 86075 10/29/2024
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 110,000 110,000 0 0 0 0
Annual Time Burden (Hours) 18,333 18,333 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$44,296
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Barbara Hall 817 222-5448 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/31/2024


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