Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection
No
Regular
10/31/2024
Requested
Previously Approved
36 Months From Approved
11/30/2024
110,000
110,000
18,333
18,333
0
0
This collection will request Agency
stakeholders to voluntarily respond to customer feedback requests
upon the occasion of interacting with the agency. This collection
of information is necessary to enable the Agency to garner customer
and stakeholder feedback in an efficient, timely manner, in
accordance with our commitment to improving service delivery. The
information collected from our customers and stakeholders will help
ensure that users have an effective, efficient, and satisfying
experience with the Agency's programs.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.