Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 2120-0746

This collection will request Agency stakeholders to voluntarily respond to customer feedback requests upon the occasion of interacting with the agency. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-08-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form FAA Form 1320-16-1 FAA Form 1320-16-1 -Advisory Circular (AC) Feedback Form Form and Instruction
2120-0746 2021 Part A.docx Supporting Statement A
2120-0746 2021 Part B.docx Supporting Statement B
Generic Clearance Submission Template.docx Supplementary Document
Comment Card for Soliciting Feedback on the Asia-Pacific Economic Cooperation's Enhancing Aviation Efficiency and Safety via Performance Based Communication and Surveillance Virtual Workshop Other-Electronic survey
2020 Obstruction Evaluation Group (OEG) External/Internal Stakeholder Survey
UAS Operator Interaction Survey (Waiver Population) Other-Web site
FAA Form 1320-16-1 -Advisory Circular (AC) Feedback Form Form and Instruction
Federal Aviation Administration (FAA) Recreational Drone questionnaire Other-Survey
OE Web-Based survey for collection of Customer satisfaction and feedback Other-Survey

All Historical Document Collections

202106-2120-006 Approved without change	Extension without change of a currently approved collection	2021-08-25
201909-2120-002 Improperly submitted and continue	No material or nonsubstantive change to a currently approved collection	2019-09-25
201804-2120-006 Approved without change	Extension without change of a currently approved collection	2018-04-25
201405-2120-002 Approved without change	Revision of a currently approved collection	2014-05-15
201106-2120-009 Approved without change	New collection (Request for a new OMB Control Number)	2011-06-10
201104-2120-001 Withdrawn	New collection (Request for a new OMB Control Number)	2011-04-19

OMB Details

OE Web-Based survey for collection of Customer satisfaction and feedback

Federal Enterprise Architecture: Transportation - Air Transportation