Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
JUSTIFICATION FOR CHANGE.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2019-09-25	Repair queued
2120-0746 2018 Part A (2).doc	Supporting Statement A	Uploaded 2019-09-25	Available
2120-0746 2018 Part B.docx	Supporting Statement B	Uploaded 2018-04-03	Available
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-06-15	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
237686	Federal Aviation Administration (FAA) Recreational Drone questionnaire	Other-Survey	Unchanged
232865	OE Web-Based survey for collection of Customer satisfaction and feedback	Other-Survey	Unchanged

ICR Details

OMB Control No: 2120-0746	ICR Reference No: 201909-2120-002
Status: Historical Inactive	Previous ICR Reference No: 201804-2120-006
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 03/03/2020
	Date Received in OIRA: 09/25/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	08/31/2021	08/31/2021
Responses	11,000	0	11,000
Time Burden (Hours)	1,833	0	1,833
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection will request Agency stakeholders to voluntarily respond to customer feedback requests upon the occasion of interacting with the agency. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. Due to the renewed awareness of customer feedback we are requesting additional burden.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 59944	12/15/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 10766	03/12/2018
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Federal Aviation Administration (FAA) Recreational Drone questionnaire
OE Web-Based survey for collection of Customer satisfaction and feedback

---

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In our original submission for our generic clearance, we requested approval for a small number of responses and a small number of hours. Over the past year, we have made a concentrated effort to renew our commitment to customer feedback. We are requesting an increase in our burden which will allow the agency to have the same percentage of increase in each year.

---

Annual Cost to Federal Government: $44,296

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/25/2019

---