Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form FAA Form 1320-16-1 FAA Form 1320-16-1 -Advisory Circular (AC) Feedback Form Form and Instruction	Removed
2120-0746 2021 Part A.docx Supporting Statement A	2021-06-25
2120-0746 2021 Part B.docx Supporting Statement B	2021-06-25
Generic Clearance Submission Template.docx Supplementary Document	2011-06-15

IC Document Collections

IC ID	Document Title	Status
247789	Comment Card for Soliciting Feedback on the Asia-Pacific Economic Cooperation's Enhancing Aviation Efficiency and Safety via Performance Based Communication and Surveillance Virtual Workshop Other-Electronic survey	Removed
241800	2020 Obstruction Evaluation Group (OEG) External/Internal Stakeholder Survey	Removed
240818	UAS Operator Interaction Survey (Waiver Population) Other-Web site	Removed
240045	FAA Form 1320-16-1 -Advisory Circular (AC) Feedback Form Form and Instruction	Removed
237686	Federal Aviation Administration (FAA) Recreational Drone questionnaire Other-Survey	Removed
232865	OE Web-Based survey for collection of Customer satisfaction and feedback Other-Survey	Removed

ICR Details

OMB Control No: 2120-0746	ICR Reference No: 202106-2120-006
Status: Received in OIRA	Previous ICR Reference No: 201804-2120-006
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/25/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	08/31/2021
Responses	110,000	11,000
Time Burden (Hours)	18,333	1,833
Cost Burden (Dollars)	0	0

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Abstract: This collection will request Agency stakeholders to voluntarily respond to customer feedback requests upon the occasion of interacting with the agency. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 16833	03/31/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 46309	08/18/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	110,000	11,000	0	0	99,000	0
Annual Time Burden (Hours)	18,333	1,833	0	0	16,500	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Because the agency and the government as a whole continues to focus on improving customer relations, we expect the agency to continue using the current feedback mechanisms and add more. We are requesting the approval of a burden of 110,000 responses and 18,333 hours.

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Annual Cost to Federal Government: $44,296

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/25/2021

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