1090-0008 Intercept Survey Mapping Doc DOJ FOIA IAA30926

1090-0008 Intercept Survey Mapping Doc DOJ FOIA IAA30926.docx

E-Government Website Customer Satisfaction Surveys

1090-0008 Intercept Survey Mapping Doc DOJ FOIA IAA30926

OMB: 1090-0008

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Survey:


DOJ FOIA Desktop Satisfaction


 

IA#:

30926


 

Date:

11/16/2020


 





SURVEY TYPE:

ForeSee Predictive Satisfaction

 





Survey Q#

Type#

Topic Type

 

1

MODEL

Satisfaction - Overall


2

MODEL

Satisfaction - Expectations


3

MODEL

Satisfaction - Ideal


4

MODEL

Site Performance - Speed


5

MODEL

Site Performance - Completeness


6

MODEL

Site Performance -Responsiveness


7

MODEL

Look and Feel - Appeal


8

MODEL

Look and Feel - Spacing


9

MODEL

Look and Feel - Readability


10

MODEL

Navigation - Ease


11

MODEL

Navigation - Layout


12

MODEL

Navigation - Links


13

MODEL

Site Information - Relevance


14

MODEL

Site Information - Thoroughness


15

MODEL

Site Information - Readability


16

MODEL

Return


17

MODEL

Primary Resource


18

CUSTOM

Primary Role


19

CUSTOM

Primary Role_OE


20

CUSTOM

Why Visit


21

CUSTOM

Why Visit_OE


22

CUSTOM

Accomplish


23

CUSTOM

Find Information


24

CUSTOM

Accomplish_OE


25

CUSTOM

Navigation Experience


26

CUSTOM

Navigation Experience - Other


27

CUSTOM

Referred


28

CUSTOM

Referred_OE


29

CUSTOM

Visit Frequency


30

CUSTOM

Improve_OE




File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2021-01-12

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