Form 30718 FAA Questionnaire updates 3.30.16_DOT

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Overview

Welcome and Thank You Text
Model Qsts v3
Proposed CQs
CQs (3-31-16)
CQs (12-28-15)
CQs (9-9-15)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting FAA.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 2: Model Qsts v3

Model Name		FAA Public Site 2015					Red & Strike-Through: Delete
Model ID		loFREY5owdtIZs9EgwwBRA4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		9/9/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Future Transactions (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.	19	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	22	Future Transactions	How likely are you to conduct future transactions on this site?
2	Site Information - Understandable	Please rate how understandable this site's information is.	20	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the site's information provides answers to your questions.	21	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	23	Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of this site.				24	Return	How likely are you to return to this site?
5	Look and Feel - Balance	Please rate the balance of graphics and text on this site.						Primary Resource (1=Very Unlikely, 10=Very Likely)
6	Look and Feel - Readability	Please rate the readability of the pages on this site.				25	Primary Resource	How likely are you to use this site as your primary resource for information about aviation?
		Navigation (1=Poor, 10=Excellent, Don't Know)			.
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
10		Site Performance (1=Poor, 10=Excellent, Don't Know)
11	Site Performance - Loading	Please rate how quickly pages load on this site.
12	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely page content loads on this site.
13		Task Process (1=Poor, 10=Excellent, Don't Know)
14	Task Process - Time	Please rate the time it takes to complete task(s) on this site.
15	Task Process - Procedures	Please rate the site procedures to accomplish task(s) on this site.
	Task Process - Efficiency	Please rate the number of steps needed to complete task(s) on this site.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
16	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
17	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
18	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.

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Sheet 3: Proposed CQs

Model Name	FAA Public Site 2015					Red & Strike-Through: Delete
Model ID	loFREY5owdtIZs9EgwwBRA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ					Pink: Addition
Date	9/9/2015					Blue: Reword
QID	Meta Tags	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
AML6169Q001			How frequently do you visit FAA.gov?	This is my first visit		Yes	Radio button, one-up vertical		Visit Frequency
				Every few months or less often
				Monthly
				Weekly
				Several times a week
				Daily/more than once a day
AML6169Q002	Role		Which best describes your role?	Active Pilot		Yes	Radio button, one-up vertical	Skip Logic Group*	Role
				Retired Pilot
				Mechanic
				Engineer
				Aviation enthusiast/hobbyist
				UAS owner/hobbyist
				Commercial UAS owner/business
				Instructor
				Non-FAA government employee
				Quality assurance professional
				Consultant/Analyst
				Inspector
				FAA employee
				Airport employee
				Aviation Student
				Airline operator
				Researcher
				General public/passenger
				Other	A
AML6169Q003		A	Please specify your role:			No	Text area, no char limit	Skip Logic Group*	OE_Role
AML6169Q004	Primary Reason: Federal Government or Informational Non-Profit		Which best describes the main reason for your visit today?	Registration, licensing or certification	A	Yes	Radio button, one-up vertical	Skip Logic Group*	PrimaryReason
				Register my UAS for recreational/hobby purposes
				Register my UAS for commercial purposes
				Find forms or materials	B
				Search data and statistics	C
				Review regulations and advisories	D
				NextGen
				Find contact information
				N-Numbers
				What's New/Learn about the FAA
				General aviation information
				Other, please specify	AA
AML6169Q005		AA	Please specify your main reason for your visit:			No	Text area, no char limit	Skip Logic Group*	OE_PrimaryReason
AML6169Q006		A	Which of the following registration, licensing or certification activities did you perform? (Please select all that apply.)	Change or update information on license or certificate		Yes	Checkbox, one-up vertical	Skip Logic Group*	Registration-Task
				Replace a license or certificate
				Obtain license or certificate
				Check status of a registration
				Renew aircraft registration
				Other, please specify	BB
AML6169Q007		BB	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_Registration-Task
AML6169Q008		B	Which of the following describes the forms or materials you were trying to find? (Please select all that apply.)	Training materials		Yes	Checkbox, one-up vertical	Skip Logic Group*	FormsMaterials
				Forms
				Aeronautical charts, procedures, or diagrams
				Handbook, guide, or manual
				Other, please specify	CC
AML6169Q009		CC	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_FormsMaterials
AML6169Q010		C	What type of data or statistics were you trying to find? (Please select all that apply.)	Airmen data		Yes	Checkbox, one-up vertical	Skip Logic Group*	DataStatistics
				Accident and incident reports and statistics
				Aircraft data
				Other, please specify	DD
AML6169Q011		DD	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_DataStatistics
AML6169Q012		D	Which regulations and advisories were you trying to review? (Please select all that apply.)	FARs (Federal Aviation Regulations)		Yes	Checkbox, one-up vertical	Skip Logic Group*	RegulationsAdvisories
				ACs (Advisory Circulars)
				ADs (Airworthiness Directives)
				NOTAMs (Notices to airmen)
				TCDS (Type Certificate Data Sheets)
				TFRs (Temporary flight restrictions)
				Orders and Notices
				Other, please specify	EE
AML6169Q013		EE	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_RegulationsAdvisories
AML6169Q014	Accomplish		Were you able to complete your main task on FAA.gov?	Yes	A, B	Yes	Radio button, one-up vertical	Skip Logic Group*	Task Accomplishment
				No	D
AML6169Q015		A	Please rate how easy it was to complete your task on FAA.gov.	1 = Very Difficult		Yes	Radio button, scale, no don't know	Skip Logic Group*	Task Accomplishment-RateEase
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Easy
AML6169Q016		B	Completed task comments:			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment
AML6169Q017	OE_Accomplish	D	What prevented you from completing your task?			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment-Prevented
AML6169Q018			How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on this site		Yes	Checkbox, one-up vertical	Skip Logic Group*	Navigation-Experience
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	C
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	A
AML6169Q019		A	Other navigation difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_Navigation-Experience
AML6169Q020		C	Please describe the technical difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_TechnicalDifficulty
AML6169Q021			Did you use the search tool on the FAA site during your visit today?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	UseSearch
				No
				Don't know
AML6169Q022		A	Which best describes your experience with the search tool today? (Please select all that apply.)	Results were helpful		Yes	Checkbox, one-up vertical	Skip Logic Group*	SearchExperience
				Results were not relevant to my search terms or needs
				Returned too many results
				Did not return enough results
				I was not sure what words to use in my search
				Returned results that were too similar/redundant
				Results were not helpful
				Search required to many refinements to get what I wanted
				Search speed was too slow
				Other, please specify	B
AML6169Q023		B	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_SearchExperience
AML6169Q024			Did you read information about NextGen during your visit today?	Yes	A, B, C, D	Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-Read
				No
				Don't Remember
AML6169Q025		A	What NextGen content did you read? (Please select all that apply.)	Performance Snapshots		Yes	Checkbox, one-up vertical	Skip Logic Group*	NextGen-Content
				Implementation
				Why NextGen Matters
				What’s New in NextGen
				Interactive Map
				NextGen for Airports
				Videos
				Other, please specify	AA
AML6169Q026		AA	What other NextGen content did you read?			No	Text area, no char limit	Skip Logic Group*	OE-NextGenContent
AML6169Q027		B	What would you rate the quality of the NextGen content?	1 = Not Interesting		Yes	Radio button, scale, no don't know	Skip Logic Group*	NextGenContent-Quality
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
AML6169Q028		C	Was it easy to find the NextGen information you were looking for?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-EaseToFind
				No	CC
AML6169Q029		CC	Why was the NextGen information not easy to find?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-WhyNotEasy
AML6169Q030		D	What information about NextGen are you interested in reading more about?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-MoreInformation
AML6169Q031			Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 1
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q032			Rank 2 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 2
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q033			Rank 3 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 3
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q034			Are you interested in helping FAA improve the website? If yes, please provide your email address.			No	Text field, <100 char		OE_Email Address
AML6169Q035			If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)			No	Text area, no char limit		OE_SV - Other Social Network
AML6169Q036			Please indicate where you are located.	AL		Yes	Drop down, select one	Skip Logic Group*	Location
				AK
				AZ
				AR
				CA
				CO
				CT
				DC
				DE
				FL
				GA
				HI
				ID
				IL
				IN
				IA
				KS
				KY
				LA
				ME
				MD
				MA
				MI
				MN
				MS
				MO
				MT
				NE
				NV
				NH
				NJ
				NM
				NY
				NC
				ND
				OH
				OK
				OR
				PA
				RI
				SC
				SD
				TN
				TX
				UT
				VT
				VA
				WA
				WV
				WI
				WY
				AS
				GU
				MP
				PR
				VI
				UM
				Country other than United States	A
AML6169Q037		A	Please specify where you are located.			No	Text area, no char limit	Skip Logic Group*	OE_Location
AML6169Q038			Your feedback is helpful. Do you have any additional comments or suggestions for us?			No	Text area, no char limit		OE_Improvements

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Sheet 4: CQs (3-31-16)

Model Name	FAA Public Site 2015					Red & Strike-Through: Delete
Model ID	loFREY5owdtIZs9EgwwBRA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ					Pink: Addition
Date	9/9/2015					Blue: Reword
QID	Meta Tags	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
AML6169Q001			How frequently do you visit FAA.gov?	This is my first visit		Yes	Radio button, one-up vertical		Visit Frequency
				Every few months or less often
				Monthly
				Weekly
				Several times a week
				Daily/more than once a day
AML6169Q002	Role		Which best describes your role?	Active Pilot		Yes	Radio button, one-up vertical	Skip Logic Group*	Role
				Retired Pilot
				Mechanic
				Engineer
				Aviation enthusiast/hobbyist
				Drone owner UAS owner/hobbyist
				Commercial UAS owner/business
				Instructor
				Non-FAA government employee
				Quality assurance professional
				Consultant/Analyst
				Inspector
				FAA employee
				Airport employee
				Aviation Student
				Airline operator
				Researcher
				General public/passenger
				Other	A
AML6169Q003		A	Please specify your role:			No	Text area, no char limit	Skip Logic Group*	OE_Role
AML6169Q004	Primary Reason: Federal Government or Informational Non-Profit		Which best describes the main reason for your visit today?	Registration, licensing or certification	A	Yes	Radio button, one-up vertical	Skip Logic Group*	PrimaryReason
				Register my drone Register my UAS for recreational/hobby purposes
				Register my UAS for commercial purposes
				Find forms or materials	B
				Search data and statistics	C
				Review regulations and advisories	D
				NextGen
				Find contact information
				N-Numbers
				What's New/Learn about the FAA
				General aviation information
				Other, please specify	AA
AML6169Q005		AA	Please specify your main reason for your visit:			No	Text area, no char limit	Skip Logic Group*	OE_PrimaryReason
AML6169Q006		A	Which of the following registration, licensing or certification activities did you perform? (Please select all that apply.)	Change or update information on license or certificate		Yes	Checkbox, one-up vertical	Skip Logic Group*	Registration-Task
				Replace a license or certificate
				Obtain license or certificate
				Check status of a registration
				Renew aircraft registration
				Other, please specify	BB
AML6169Q007		BB	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_Registration-Task
AML6169Q008		B	Which of the following describes the forms or materials you were trying to find? (Please select all that apply.)	Training materials		Yes	Checkbox, one-up vertical	Skip Logic Group*	FormsMaterials
				Forms
				Aeronautical charts, procedures, or diagrams
				Handbook, guide, or manual
				Other, please specify	CC
AML6169Q009		CC	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_FormsMaterials
AML6169Q010		C	What type of data or statistics were you trying to find? (Please select all that apply.)	Airmen data		Yes	Checkbox, one-up vertical	Skip Logic Group*	DataStatistics
				Accident and incident reports and statistics
				Aircraft data
				Other, please specify	DD
AML6169Q011		DD	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_DataStatistics
AML6169Q012		D	Which regulations and advisories were you trying to review? (Please select all that apply.)	FARs (Federal Aviation Regulations)		Yes	Checkbox, one-up vertical	Skip Logic Group*	RegulationsAdvisories
				ACs (Advisory Circulars)
				ADs (Airworthiness Directives)
				NOTAMs (Notices to airmen)
				TCDS (Type Certificate Data Sheets)
				TFRs (Temporary flight restrictions)
				Orders and Notices
				Other, please specify	EE
AML6169Q013		EE	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_RegulationsAdvisories
AML6169Q014	Accomplish		Were you able to complete your main task on FAA.gov?	Yes	A, B	Yes	Radio button, one-up vertical	Skip Logic Group*	Task Accomplishment
				No	D
AML6169Q015		A	Please rate how easy it was to complete your task on FAA.gov.	1 = Very Difficult		Yes	Radio button, scale, no don't know	Skip Logic Group*	Task Accomplishment-RateEase
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Easy
AML6169Q016		B	Completed task comments:			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment
AML6169Q017	OE_Accomplish	D	What prevented you from completing your task?			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment-Prevented
AML6169Q018			How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on this site		Yes	Checkbox, one-up vertical	Skip Logic Group*	Navigation-Experience
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	C
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	A
AML6169Q019		A	Other navigation difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_Navigation-Experience
AML6169Q020		C	Please describe the technical difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_TechnicalDifficulty
AML6169Q021			Did you use the search tool on the FAA site during your visit today?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	UseSearch
				No
				Don't know
AML6169Q022		A	Which best describes your experience with the search tool today? (Please select all that apply.)	Results were helpful		Yes	Checkbox, one-up vertical	Skip Logic Group*	SearchExperience
				Results were not relevant to my search terms or needs
				Returned too many results
				Did not return enough results
				I was not sure what words to use in my search
				Returned results that were too similar/redundant
				Results were not helpful
				Search required to many refinements to get what I wanted
				Search speed was too slow
				Other, please specify	B
AML6169Q023		B	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_SearchExperience
AML6169Q024			Did you read information about NextGen during your visit today?	Yes	A, B, C, D	Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-Read
				No
				Don't Remember
AML6169Q025		A	What NextGen content did you read? (Please select all that apply.)	Performance Snapshots		Yes	Checkbox, one-up vertical	Skip Logic Group*	NextGen-Content
				Implementation
				Why NextGen Matters
				What’s New in NextGen
				Interactive Map
				NextGen for Airports
				Videos
				Other, please specify	AA
AML6169Q026		AA	What other NextGen content did you read?			No	Text area, no char limit	Skip Logic Group*	OE-NextGenContent
AML6169Q027		B	What would you rate the quality of the NextGen content?	1 = Not Interesting		Yes	Radio button, scale, no don't know	Skip Logic Group*	NextGenContent-Quality
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
AML6169Q028		C	Was it easy to find the NextGen information you were looking for?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-EaseToFind
				No	CC
AML6169Q029		CC	Why was the NextGen information not easy to find?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-WhyNotEasy
AML6169Q030		D	What information about NextGen are you interested in reading more about?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-MoreInformation
AML6169Q031			Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 1
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q032			Rank 2 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 2
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q033			Rank 3 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 3
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q034			Are you interested in helping FAA improve the website? If yes, please provide your email address.			No	Text field, <100 char		OE_Email Address
AML6169Q035			If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)			No	Text area, no char limit		OE_SV - Other Social Network
AML6169Q036			Please indicate where you are located.	AL		Yes	Drop down, select one	Skip Logic Group*	Location
				AK
				AZ
				AR
				CA
				CO
				CT
				DC
				DE
				FL
				GA
				HI
				ID
				IL
				IN
				IA
				KS
				KY
				LA
				ME
				MD
				MA
				MI
				MN
				MS
				MO
				MT
				NE
				NV
				NH
				NJ
				NM
				NY
				NC
				ND
				OH
				OK
				OR
				PA
				RI
				SC
				SD
				TN
				TX
				UT
				VT
				VA
				WA
				WV
				WI
				WY
				AS
				GU
				MP
				PR
				VI
				UM
				Country other than United States	A
AML6169Q037		A	Please specify where you are located.			No	Text area, no char limit	Skip Logic Group*	OE_Location
AML6169Q038			Your feedback is helpful. Do you have any additional comments or suggestions for us?			No	Text area, no char limit		OE_Improvements

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Sheet 5: CQs (12-28-15)

Model Name	FAA Public Site 2015					Red & Strike-Through: Delete
Model ID	loFREY5owdtIZs9EgwwBRA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ					Pink: Addition
Date	9/9/2015					Blue: Reword
QID	Meta Tags	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
AML6169Q001			How frequently do you visit FAA.gov?	This is my first visit		Yes	Radio button, one-up vertical		Visit Frequency
				Every few months or less often
				Monthly
				Weekly
				Several times a week
				Daily/more than once a day
AML6169Q002	Role		Which best describes your role?	Active Pilot		Yes	Radio button, one-up vertical	Skip Logic Group*	Role
				Retired Pilot
				Mechanic
				Engineer
				Aviation enthusiast/hobbyist
				Drone owner
				Instructor
				Non-FAA government employee
				Quality assurance professional
				Consultant/Analyst
				Inspector
				FAA employee
				Airport employee
				Aviation Student
				Airline operator
				Researcher
				General public/passenger
				Other	A
AML6169Q003		A	Please specify your role:			No	Text area, no char limit	Skip Logic Group*	OE_Role
AML6169Q004	Primary Reason: Federal Government or Informational Non-Profit		Which best describes the main reason for your visit today?	Registration, licensing or certification	A	Yes	Radio button, one-up vertical	Skip Logic Group*	PrimaryReason
				Register my drone
				Find forms or materials	B
				Search data and statistics	C
				Review regulations and advisories	D
				NextGen
				Find contact information
				N-Numbers
				What's New / Learn about the FAA
				General aviation information
				Other, please specify	AA
AML6169Q005		AA	Please specify your main reason for your visit:			No	Text area, no char limit	Skip Logic Group*	OE_PrimaryReason
AML6169Q006		A	Which of the following registration, licensing or certification activities did you perform? (Please select all that apply.)	Change or update information on license or certificate		Yes	Checkbox, one-up vertical	Skip Logic Group*	Registration-Task
				Replace a license or certificate
				Obtain license or certificate
				Check status of a registration
				Renew aircraft registration
				Other, please specify	BB
AML6169Q007		BB	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_Registration-Task
AML6169Q008		B	Which of the following describes the forms or materials you were trying to find? (Please select all that apply.)	Training materials		Yes	Checkbox, one-up vertical	Skip Logic Group*	FormsMaterials
				Forms
				Aeronautical charts, procedures, or diagrams
				Handbook, guide, or manual
				Other, please specify	CC
AML6169Q009		CC	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_FormsMaterials
AML6169Q010		C	What type of data or statistics were you trying to find? (Please select all that apply.)	Airmen data		Yes	Checkbox, one-up vertical	Skip Logic Group*	DataStatistics
				Accident and incident reports and statistics
				Aircraft data
				Other, please specify	DD
AML6169Q011		DD	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_DataStatistics
AML6169Q012		D	Which regulations and advisories were you trying to review? (Please select all that apply.)	FARs (Federal Aviation Regulations)		Yes	Checkbox, one-up vertical	Skip Logic Group*	RegulationsAdvisories
				ACs (Advisory Circulars)
				ADs (Airworthiness Directives)
				NOTAMs (Notices to airmen)
				TCDS (Type Certificate Data Sheets)
				TFRs (Temporary flight restrictions)
				Orders and Notices
				Other, please specify	EE
AML6169Q013		EE	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_RegulationsAdvisories
AML6169Q014	Accomplish		Were you able to complete your main task on FAA.gov?	Yes	A, B	Yes	Radio button, one-up vertical	Skip Logic Group*	Task Accomplishment
				No	D
AML6169Q015		A	Please rate how easy it was to complete your task on FAA.gov.	1 = Very Difficult		Yes	Radio button, scale, no don't know	Skip Logic Group*	Task Accomplishment-RateEase
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Easy
AML6169Q016		B	Completed task comments:			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment
AML6169Q017	OE_Accomplish	D	What prevented you from completing your task?			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment-Prevented
AML6169Q018			How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on this site		Yes	Checkbox, one-up vertical	Skip Logic Group*	Navigation-Experience
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	C
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	A
AML6169Q019		A	Other navigation difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_Navigation-Experience
AML6169Q020		C	Please describe the technical difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_TechnicalDifficulty
AML6169Q021			Did you use the search tool on the FAA site during your visit today?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	UseSearch
				No
				Don't know
AML6169Q022		A	Which best describes your experience with the search tool today? (Please select all that apply.)	Results were helpful		Yes	Checkbox, one-up vertical	Skip Logic Group*	SearchExperience
				Results were not relevant to my search terms or needs
				Returned too many results
				Did not return enough results
				I was not sure what words to use in my search
				Returned results that were too similar/redundant
				Results were not helpful
				Search required to many refinements to get what I wanted
				Search speed was too slow
				Other, please specify	B
AML6169Q023		B	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_SearchExperience
AML6169Q024			Did you read information about NextGen during your visit today?	Yes	A, B, C, D	Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-Read
				No
				Don't Remember
AML6169Q025		A	What NextGen content did you read? (Please select all that apply.)	Performance Snapshots		Yes	Checkbox, one-up vertical	Skip Logic Group*	NextGen-Content
				Implementation
				Why NextGen Matters
				What’s New in NextGen
				Interactive Map
				NextGen for Airports
				Videos
				Other, please specify	AA
AML6169Q026		AA	What other NextGen content did you read?			No	Text area, no char limit	Skip Logic Group*	OE-NextGenContent
AML6169Q027		B	What would you rate the quality of the NextGen content?	1 = Not Interesting		Yes	Radio button, scale, no don't know	Skip Logic Group*	NextGenContent-Quality
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
AML6169Q028		C	Was it easy to find the NextGen information you were looking for?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-EaseToFind
				No	CC
AML6169Q029		CC	Why was the NextGen information not easy to find?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-WhyNotEasy
AML6169Q030		D	What information about NextGen are you interested in reading more about?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-MoreInformation
AML6169Q031			Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 1
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q032			Rank 2 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 2
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q033			Rank 3 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 3
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q034			Are you interested in helping FAA improve the website? If yes, please provide your email address.			No	Text field, <100 char		OE_Email Address
AML6169Q035			If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)			No	Text area, no char limit		OE_SV - Other Social Network
AML6169Q036			Please indicate where you are located.	AL		Yes	Drop down, select one	Skip Logic Group*	Location
				AK
				AZ
				AR
				CA
				CO
				CT
				DC
				DE
				FL
				GA
				HI
				ID
				IL
				IN
				IA
				KS
				KY
				LA
				ME
				MD
				MA
				MI
				MN
				MS
				MO
				MT
				NE
				NV
				NH
				NJ
				NM
				NY
				NC
				ND
				OH
				OK
				OR
				PA
				RI
				SC
				SD
				TN
				TX
				UT
				VT
				VA
				WA
				WV
				WI
				WY
				AS
				GU
				MP
				PR
				VI
				UM
				Country other than United States	A
AML6169Q037		A	Please specify where you are located.			No	Text area, no char limit	Skip Logic Group*	OE_Location
AML6169Q038			Your feedback is helpful. Do you have any additional comments or suggestions for us?			No	Text area, no char limit		OE_Improvements

---

Sheet 6: CQs (9-9-15)

Model Name	FAA Public Site 2015					Red & Strike-Through: Delete
Model ID	loFREY5owdtIZs9EgwwBRA4C					Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ					Pink: Addition
Date	9/9/2015					Blue: Reword
QID	Meta Tags	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
AML6169Q001			How frequently do you visit FAA.gov?	This is my first visit		Yes	Radio button, one-up vertical		Visit Frequency
				Every few months or less often
				Monthly
				Weekly
				Several times a week
				Daily/more than once a day
AML6169Q002	Role		Which best describes your role?	Active Pilot		Yes	Radio button, one-up vertical	Skip Logic Group*	Role
				Retired Pilot
				Mechanic
				Engineer
				Aviation enthusiast/hobbyist
				Instructor
				Non-FAA government employee
				Quality assurance professional
				Aviation Student
				Airline operator
				Researcher
				General public/passenger
				Other	A
AML6169Q003		A	Please specify your role:			No	Text area, no char limit	Skip Logic Group*	OE_Role
AML6169Q004	Primary Reason: Federal Government or Informational Non-Profit		Which best describes the main reason for your visit today?	Registration, licensing or certification	A	Yes	Radio button, one-up vertical	Skip Logic Group*	PrimaryReason
				Find forms or materials	B
				Search data and statistics	C
				Review regulations and advisories	D
				NextGen
				Find contact information
				N-Numbers
				Other, please specify	AA
AML6169Q005		AA	Please specify your main reason for your visit:			No	Text area, no char limit	Skip Logic Group*	OE_PrimaryReason
AML6169Q006		A	Which of the following registration, licensing or certification activities did you perform? (Please select all that apply.)	Change information on license or certificate		Yes	Checkbox, one-up vertical	Skip Logic Group*	Registration-Task
				Replace a license or certificate
				Obtain license or certificate
				Renew aircraft registration
				Other, please specify	BB
AML6169Q007		BB	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_Registration-Task
AML6169Q008		B	Which of the following describes the forms or materials you were trying to find? (Please select all that apply.)	Training materials		Yes	Checkbox, one-up vertical	Skip Logic Group*	FormsMaterials
				Forms
				Aeronautical charts, procedures, or diagrams
				Handbook, guide, or manual
				Other, please specify	CC
AML6169Q009		CC	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_FormsMaterials
AML6169Q010		C	What type of data or statistics were you trying to find? (Please select all that apply.)	Airmen data		Yes	Checkbox, one-up vertical	Skip Logic Group*	DataStatistics
				Accident and incident reports and statistics
				Aircraft data
				Other, please specify	DD
AML6169Q011		DD	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_DataStatistics
AML6169Q012		D	Which regulations and advisories were you trying to review? (Please select all that apply.)	FARs (Federal Aviation Regulations)		Yes	Checkbox, one-up vertical	Skip Logic Group*	RegulationsAdvisories
				ACs (Advisory Circulars)
				ADs (Airworthiness Directives)
				NOTAMs (Notices to airmen)
				TCDS (Type Certificate Data Sheets)
				TFRs (Temporary flight restrictions)
				Orders and Notices
				Other, please specify	EE
AML6169Q013		EE	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_RegulationsAdvisories
AML6169Q014	Accomplish		Were you able to complete your main task on FAA.gov?	Yes	A, B	Yes	Radio button, one-up vertical	Skip Logic Group*	Task Accomplishment
				No	D
AML6169Q015		A	Please rate how easy it was to complete your task on FAA.gov.	1 = Very Difficult		Yes	Radio button, scale, no don't know	Skip Logic Group*	Task Accomplishment-RateEase
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Easy
AML6169Q016		B	Completed task comments:			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment
AML6169Q017	OE_Accomplish	D	What prevented you from completing your task?			No	Text area, no char limit	Skip Logic Group*	OE_TaskAccomplishment-Prevented
AML6169Q018			How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on this site		Yes	Checkbox, one-up vertical	Skip Logic Group*	Navigation-Experience
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	C
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	A
AML6169Q019		A	Other navigation difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_Navigation-Experience
AML6169Q020		C	Please describe the technical difficulty:			No	Text area, no char limit	Skip Logic Group*	OE_TechnicalDifficulty
AML6169Q021			Did you use the search tool on the FAA site during your visit today?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	UseSearch
				No
				Don't know
AML6169Q022		A	Which best describes your experience with the search tool today? (Please select all that apply.)	Results were helpful		Yes	Checkbox, one-up vertical	Skip Logic Group*	SearchExperience
				Results were not relevant to my search terms or needs
				Returned too many results
				Did not return enough results
				I was not sure what words to use in my search
				Returned results that were too similar/redundant
				Results were not helpful
				Search required to many refinements to get what I wanted
				Search speed was too slow
				Other, please specify	B
AML6169Q023		B	Please specify:			No	Text area, no char limit	Skip Logic Group*	OE_SearchExperience
AML6169Q024			Did you read information about NextGen during your visit today?	Yes	A, B, C, D	Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-Read
				No
				Don't Remember
AML6169Q025		A	What NextGen content did you read? (Please select all that apply.)	Performance Snapshots		Yes	Checkbox, one-up vertical	Skip Logic Group*	NextGen-Content
				Implementation
				Why NextGen Matters
				What’s New in NextGen
				Interactive Map
				NextGen for Airports
				Videos
				Other, please specify	AA
AML6169Q026		AA	What other NextGen content did you read?			No	Text area, no char limit	Skip Logic Group*	OE-NextGenContent
AML6169Q027		B	What would you rate the quality of the NextGen content?	1 = Not Interesting		Yes	Radio button, scale, no don't know	Skip Logic Group*	NextGenContent-Quality
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very Interesting
AML6169Q028		C	Was it easy to find the NextGen information you were looking for?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	NextGen-EaseToFind
				No	CC
AML6169Q029		CC	Why was the NextGen information not easy to find?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-WhyNotEasy
AML6169Q030		D	What information about NextGen are you interested in reading more about?			No	Text area, no char limit	Skip Logic Group*	OE_NextGen-MoreInformation
AML6169Q031			Which of the following sources prompted you to visit FAA.gov today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 1
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q032			Rank 2 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 2
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q033			Rank 3 (Optional)	Recommendation from a friend on a social network		Yes	Drop down, select one	Rank Group	SV - Rank 3
				YouTube video
				Blog or discussion forum				Adjust Template/Style Sheet
				Message or link on a FAA social network (e.g., Twitter, Facebook)				Randomize
				Mobile phone text message or alert
				Instant Message from a friend or colleague
				Familiarity with FAA or FAA website
				Received a letter from FAA
				Received an email from FAA
				Search engine results
				Word of mouth recommendation from someone I know
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
AML6169Q034			Are you interested in helping FAA improve the website? If yes, please provide your email address.			No	Text field, <100 char		OE_Email Address
AML6169Q035			If you heard about FAA.gov from a social network, please specify the site (e.g., Facebook, Twitter)			No	Text area, no char limit		OE_SV - Other Social Network
AML6169Q036			Please indicate where you are located.	AL		Yes	Drop down, select one	Skip Logic Group*	Location
				AK
				AZ
				AR
				CA
				CO
				CT
				DC
				DE
				FL
				GA
				HI
				ID
				IL
				IN
				IA
				KS
				KY
				LA
				ME
				MD
				MA
				MI
				MN
				MS
				MO
				MT
				NE
				NV
				NH
				NJ
				NM
				NY
				NC
				ND
				OH
				OK
				OR
				PA
				RI
				SC
				SD
				TN
				TX
				UT
				VT
				VA
				WA
				WV
				WI
				WY
				AS
				GU
				MP
				PR
				VI
				UM
				Country other than United States	A
AML6169Q037		A	Please specify where you are located.			No	Text area, no char limit	Skip Logic Group*	OE_Location
AML6169Q038			Your feedback is helpful. Do you have any additional comments or suggestions for us?			No	Text area, no char limit		OE_Improvements