30-Day FR 2126-0061

Federal Register / Vol. 83, No. 101 / Thursday, May 24, 2018 / Notices
click on the blue ‘‘Comment Now!’’
button on the right hand side of the
page. On the new page, enter
information required including the
specific section of this document to
which each comment applies, and
provide a reason for each suggestion or
recommendation. If you submit your
comments by mail or hand delivery,
submit them in an unbound format, no
larger than 81⁄2 by 11 inches, suitable for
copying and electronic filing. If you
submit comments by mail and would
like to know that they reached the
facility, please enclose a stamped, selfaddressed postcard or envelope.
We will consider all comments and
materials received during the comment
period. FMCSA may issue a final
determination at any time after the close
of the comment period.
V. Viewing Comments and Documents
To view comments, as well as any
documents mentioned in this preamble,
go to http://www.regulations.gov and in
the search box insert the docket number
FMCSA–FMCSA–2018–0052 and click
‘‘Search.’’ Next, click ‘‘Open Docket
Folder’’ and you will find all documents
and comments related to this notice.
Issued on: May 16, 2018.
Larry W. Minor,
Associate Administrator for Policy.
[FR Doc. 2018–11120 Filed 5–23–18; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2017–0321]

Agency Information Collection
Activities; Renewal of a Currently
Approved Information Collection
Request: Generic Clearance of
Customer Satisfaction Surveys
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for its
review and approval and invites public
comment. The Executive Order directs
Federal agencies to provide service to
the public that matches or exceeds the
best service available in the private
sector. In order to work continuously to
ensure that our programs are effective
and meet our customers’ needs, the

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SUMMARY:

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FMCSA seeks to obtain OMB approval
of a currently approved generic
clearance to collect feedback on our
service delivery. By feedback, we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
On January 19, 2018, FMCSA published
a notice in the Federal Register
allowing for a 60-day comment period
on this ICR. The Agency received one
comment in response to the notice. The
comment was unrelated to the
information collection. Therefore, no
agency response was necessary.
DATES: Please send your comments by
June 25, 2018. OMB must receive your
comments by this date in order to act on
the ICR.
ADDRESSES: All comments should
reference Federal Docket Management
System (FDMS) Docket Number
FMCSA–2017–0321. Interested persons
are invited to submit written comments
on the proposed information collection
to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the attention of
the Desk Officer, Department of
Transportation/Federal Motor Carrier
Safety Administration, and sent via
electronic mail to oira_submission@
omb.eop.gov, or faxed to (202) 395–
6974, or mailed to the Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Docket Library, Room 10102, 725 17th
Street NW, Washington, DC 20503.
FOR FURTHER INFORMATION CONTACT: Ms.
Roxane Oliver, FMCSA, Office of
Analysis, Research and Technology,
Analysis Division/MC–RRA. Telephone
(202) 385–2324; or email
[email protected]. Department of
Transportation, Federal Motor Carrier
Safety Administration, 1200 New Jersey
Avenue SE, Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer
Satisfaction Surveys.
OMB Control Number: 2126–0061.
Type of Request: Renewal of currently
approved collection.
Respondents: State and local agencies;
general public and stakeholders;
original equipment manufacturers
(OEM) and suppliers to the commercial
motor vehicle (CMV) industry; fleets,
owner-operators, state CMV safety
agencies, research organizations and
contractors; news organizations, safety
advocacy groups; and other Federal
agencies.
Estimated Number of Respondents:
5,900 [5,000 customer satisfaction

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survey respondents + 100 listening
sessions/stakeholder feedback forums
respondents + 300 focus group
respondents + 500 strategic planning
customer satisfaction survey
respondents].
Estimated Time per Response: Range
from 10–120 minutes per response.
Expiration Date: July 31, 2018.
Frequency of Response: Generally, on
an annual basis.
Estimated Total Annual Burden:
1,758 hours [833 hours for customer
satisfaction surveys + 200 hours for
listening sessions/stakeholder feedback
forums + 600 hours for focus groups +
125 hours for strategic planning
customer satisfaction surveys].
Background: In accordance with the
Paperwork Reduction Act of 1995,
FMCSA invites public comments about
our intention to request the OMB
approval to renew a previously
approved information collection.
Executive Order 12862 Setting Customer
Service Standards, and most recently
updated in Executive Order 13571,
requires the Federal Government to
provide the ‘‘highest quality service
possible to the American people.’’
Under the order, the ‘‘standard of
quality for services provided to the
public shall be: Customer service equal
to the best in business.’’ In order to
work continuously to ensure that our
programs are effective and meet our
customers’ needs, FMCSA seeks to
obtain OMB approval of a currently
approved generic clearance to collect
qualitative feedback from our customers
on our service delivery. The surveys
covered in this generic clearance will
provide a means for FMCSA to collect
this data directly from our customers.
By qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas of
communication, training or changes in
operations that might improve delivery
of products or services. These
collections will allow for ongoing,
collaborative and actionable
communications between the Agency
and its customers and stakeholders. It
will also allow feedback to contribute
directly to the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of

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Federal Register / Vol. 83, No. 101 / Thursday, May 24, 2018 / Notices

service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if the collections are:
• Voluntary;
• Low-burden for respondents (based
on considerations of total burden hours,
total number of respondents, or burdenhours per respondent) and are low-cost
for both the respondents and the Federal
Government;
• Noncontroversial and do not raise
issues of concern to other Federal
agencies;
• Targeted to the solicitation of
opinions from respondents who have
experience with the program or may
have experience with the program in the
near future;
• Only collecting personally
identifiable information (PII) to the
extent necessary and is not retained;
• Only collecting information
intended to be used internally for
general service improvement and
program management, and any release
outside the agency must indicate the
qualitative nature of the information;
• Not to be used for the purpose of
substantially informing influential
policy decisions; and
• Intended to yield only qualitative
information; the collections will not be
designed or expected to yield
statistically reliable results or used as
though the results are generalized to the
population of study.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield

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quantitative results. As a general matter,
information collections will not result
in any new system of records containing
privacy information and will not ask
questions of a sensitive nature, such as
sexual behavior and attitudes, religious
beliefs, and other matters that are
commonly considered private.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the FMCSA to perform its
functions; (2) the accuracy of the
estimated burden; (3) ways for the
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued under the authority delegated in 49
CFR 1.87 on: May 16, 2018.
G. Kelly Regal,
Associate Administrator, Office of Research
and Information Technology and Chief
Information Officer.
[FR Doc. 2018–11128 Filed 5–23–18; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Railroad Administration
[Docket Number FRA–1999–6254]

Petition for Waiver of Compliance
Under part 211 of Title 49 Code of
Federal Regulations (CFR), this
document provides the public notice
that on May 10, 2018, the Santa Clara
Valley Transportation Authority
(SCVTA) petitioned the Federal
Railroad Administration (FRA) for a
waiver of compliance from certain
provisions of the Federal railroad safety
regulations. FRA assigned the petition
docket number FRA–1999–6254.
In its petition, SCVTA seeks to extend
the terms and conditions of its Shared
Use waiver regarding operations in its
Vasona Corridor, originally granted by
FRA’s Railroad Safety Board (Board) on
September 26, 2005; modified in 2008;
and extended in 2011 and 2013.
Specifically, this Shared Use waiver is
for the continued operation of the
SCVTA rail fixed guideway transit
system in the Vasona Corridor. SCVTA
shares this corridor with Union Pacific
Railroad (UP) running parallel for 5
miles of the existing 15-mile long UP
Vasona Industrial Lead and serves the
cities of southwest San Jose, CA, and
Campbell, CA. SCVTA and the parallel
UP line share grade crossings and the
corridor, but have no other connection.
Because SCVTA owns this 5-mile-long

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portion of the shared corridor, SCVTA
and UP have executed an Operations
and Maintenance Agreement, which
includes an exclusive operating
easement, allowing UP to fulfill its
obligations as a common carrier of
freight by continuing its existing freight
operations within the purchased
corridor. This agreement requires
SCVTA to inspect, maintain, and repair
all tracks, signal systems and automatic
warning devices along the freight track
within that portion of the corridor
shared with SCVTA tracks.
SCVTA continues to seek partial relief
from 49 CFR part 220, Railroad
Communications, for SCVTA
employees, except its dispatchers; and
from 49 CFR part 225, Railroad
Accidents/Incident Reports, to waive
employee injury reporting requirements
only. SCVTA continues to seek full
relief from some parts of the regulations
(e.g., 49 CFR parts 217, 219, 221, 229,
238, and 239) as well.
A copy of the petition, as well as any
written communications concerning the
petition, is available for review online at
www.regulations.gov and in person at
the U.S. Department of Transportation’s
(DOT) Docket Operations Facility, 1200
New Jersey Avenue SE, W12–140,
Washington, DC 20590. The Docket
Operations Facility is open from 9 a.m.
to 5 p.m., Monday through Friday,
except Federal Holidays.
Interested parties are invited to
participate in these proceedings by
submitting written views, data, or
comments. FRA does not anticipate
scheduling a public hearing in
connection with these proceedings since
the facts do not appear to warrant a
hearing. If any interested parties desire
an opportunity for oral comment and a
public hearing, they should notify FRA,
in writing, before the end of the
comment period and specify the basis
for their request.
All communications concerning these
proceedings should identify the
appropriate docket number and may be
submitted by any of the following
methods:
• Website: http://
www.regulations.gov. Follow the online
instructions for submitting comments.
• Fax: 202–493–2251.
• Mail: Docket Operations Facility,
U.S. Department of Transportation, 1200
New Jersey Avenue SE, W12–140,
Washington, DC 20590.
• Hand Delivery: 1200 New Jersey
Avenue SE, Room W12–140,
Washington, DC 20590, between 9 a.m.
and 5 p.m., Monday through Friday,
except Federal Holidays.
Communications received by July 9,
2018 will be considered by FRA before

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