ACE satisfaction survey August 2018

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ACE Trade User Satisfaction Survey [Edit Name]

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OMB No. 1651-0136
Expires 11-30-2017

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not
required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control
number for this collection is 1651-0136. This collection is voluntary. The estimated average time to complete this application is 10
minutes. If you have any comments regarding the burden estimate you can write to U.S. Customs and Border Protection, Office of
Regulations and Rulings, 90 K Street, NE., Washington DC 20229.

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Thank you for taking the time to respond to this survey. CBP appreciates feedback on your satisfaction with the
features and processes that recently became available in ACE. Your response is VOLUNTARY and completely
anonymous.
The survey should take approximately 10 minutes to complete depending upon the level of detail in your
comments. For assistance, please contact [email protected]

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ACE Portal Usage
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1) Do you use ACE?
Yes
No
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2) Why do you not use ACE?

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3) Please rate your knowledge and skill level of ACE.
Novice
Intermediate
Advanced
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4) Please rate your level of satisfaction with the ACE Vessel Management System (VMS).
Very Dissatisfied

Dissatisfied

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Neutral

Satisfied

Very Satisfied

Not Applicable

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5) Please rate your level of satisfaction with the following ACE cargo release processes:
Very
Dissatisfied
Dissatisfied

Neutral

Satisfied

Very
Satisfied

Not
Applicable

Corrections and Cancellations (for Air,
Ocean, Rail or Truck):
Air In-bonds:
Ocean In-bonds:
Rail In-bonds:
Air Partial or Split Shipments:
Ocean Partial or Split Shipments:
Rail Partial or Split Shipments:
Single Cargo Release Filings with ISF:

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6) Please rate your level of satisfaction with the following entry summary processes in ACE.
Very
Dissatisfied
Dissatisfied

Neutral

Very
Satisfied

Satisfied

Not
Applicable

Harbor Maintenance Fee System
Validation:
Classification System Validation:
Informal Entry System Validation:
Taxes, Charges and Fees Restrictions
System Validations:
Single Accept/Reject Message:

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7) Please rate your level of satisfaction with the following Partner Government Agency (PGA) related
processes.
Very
Dissatisfied
Dissatisfied

Neutral

Satisfied

Very
Satisfied

Not
Applicable

Very
Satisfied

Not
Applicable

Document Imaging Service:
PGA Message Set:
Interoperability Web Service:
Data Exchanges (includes APHIS Findings
Input, OFAC and BIS Export Liscensing
Forms, DDTC Export Content and other
data exchanges with EPA, Census, NRC,
AMS, DEA):

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8) Please rate your level of satisfaction with ACE in the following usability categories:
Very
Dissatisfied
Dissatisfied

Neutral

Satisfied

Ease of Use (ability to navigate and
retrieve information in ACE):
Response Time (amount of time it takes
ACE to respond):
Data Accuracy (accuracy of ACE
information):
Availability (ACE is up and running when
you need it):

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9) Please rate your overall level of satisfaction with ACE.
Very Dissatisfied

Dissatisfied

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Neutral

Satisfied

Very Satisfied

Not Applicable

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10) What is your profession?
Broker
Importer
Self Filer
Air Carrier

Ocean Carrier
Rail Carrier
Truck Carrier
Surety

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Exporter
Freight Forwarder
FTZ
Other

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11) Are you aware of the following mandatory use dates for ACE?
Yes

No

Mandatory use of ACE for all electronic manifest filings by May 1, 2015:
Mandatory use of ACE for all electronic cargo release and associated entry summary
filings, including PGA data by November 1, 2015:
Mandatory use of ACE for all remaining electronic trade processes by October 1, 2016:

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12) When do you expect your organization to begin filing the following:
After October
1, 2015 but
Before the Between July Prior to the
July 4, 2015 4 and October November 1,
2015
1, 2015
Deployment
Mandatory
Use Date

Not
Applicable

Less than 25% of all entry and entry summary filings:
Approximately 50% of all entry and entry summary
filings
100% of all entry and entry summary filings:

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13) What new feature are you most looking forward to becoming available in ACE?

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14) Please provide any additonal comments you may have.

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15) If additonal clarification is needed on your responses, may we contact you? We will not share or
report your contact information.
• If so, please provide your contact information below.
• If you do not want to share your contact information, please type in NA in the "Name" field.

Name:
Company:
Email:
Phone:

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