Vendor Portal Customer Feedback Survey

Vendor Portal Customer Survey
Request for feedback on Vendor Portal
Approved for use through 9/30/2021. OMB 0651-0080
U.S. Patent and Trademark Office; U.S. DEPARTMENT OF COMMERCE
As a current user of the Vendor Portal, we would like your feedback regarding your experience with using the system. Your
response will help us further improve and expand the system to other users that may benefit from the same invoicing/e-Deliverable
features you currently use. The USPTO thanks you in advance for your time in taking this survey via Survey Monkey.
A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty
for failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995, unless the
information collection has a currently valid OMB Control Number. The OMB Control Number for this information collection is
0651-0080. Public burden for this Vendor Portal Survey is estimated to average 10 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing
the information collection. Response to this information collection is voluntary; however, it allows the USPTO to analyze the
overall effectiveness of the program. Send comments regarding this burden estimate or any other aspect of this information
collection, including suggestions for reducing this burden to the Chief Administrative Officer, United States Patent and Trademark
Office, P.O. Box 1450, Alexandria, VA 22313-1450 or email [email protected].

* 1. Which role(s) do you perform in the U.S. Patent and Trademark Office's (USPTO) Vendor Portal on
behalf of your organization? (check all that apply)
Create and manage user(s) within the Vendor Portal
Manage and submit Invoice(s) within the Vendor Portal
Manage and submit e-Deliverable(s) within the Vendor Portal

Vendor Portal Customer Survey
* 2. What general features of the Vendor Portal do you like the most? (check all that apply)
Easy to navigate and intuitive interface
Wide range of functionality that supports my invoicing and e-Deliverable needs
Customizable notifications and account management features
Other (please specify)

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* 3. What Invoicing and e-Deliverable features within the Vendor Portal do you like the most? (check all that
apply)
The ability to have an electronic trail for when and what I submitted in regards to invoices and e-Deliverables
The ability to submit multiple e-Deliverable files at a time
The ability to access historical Invoices and e-Deliverables previously submitted
The ability to receive instant feedback regarding data validations around invoices (ex. PPA, template) and various e-Deliverables
(A&B file, templates)
Other (please specify)

Vendor Portal Customer Survey
* 4. The Vendor Portal has provided me with all the functionality needed to manage Invoices or e-Deliverables
for my organization
Strongly agree
Agree
Disagree
Strongly disagree

Vendor Portal Customer Survey
5. What functionality currently not available, in regards to managing Invoices or e-Deliverables, would you like
to see in the Vendor Portal? (check all that apply)
The ability to receive additional notifications when a status of my invoice changes
The ability to provide additional comments or notes to invoice or e-Deliverable submissions
The ability to see outstanding funding for a particular obligation line or CLIN
Other (please specify)

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* 6. As a Vendor Portal user, I have experienced system related issues that have prevented me from completing
a task on time for my organization?
Never
Once or twice
More than two times

Vendor Portal Customer Survey
7. What system issue did you encounter that prevented you from completing a task on time for your
organization? (check all that apply)
Unexpected system issues impacting my ability to login
Unexpected technical system errors at the time of attempting to submit an invoice or e-deliverable (ex. contact helpdesk)
Unexpected system errors returned when submitting CA templates
Unexpected system errors returned when navigating to specific page or launching an action
Other (please specify)

Vendor Portal Customer Survey
* 8. As a Vendor Portal user, I have been able to get clarification or support from a PTO resource when I had a
question or issue regarding the Vendor Portal
Strongly agree

Strongly disagree

Agree

N/A (Have not had to reach out for support)

Disagree

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9. What could the PTO have done better to provide you with the support you needed regarding the Vendor
Portal? (check all that apply)
Provided a quicker response to my inquiry or question
Provide staff with better training and more information to aid with your inquiry or question
Provided improved general customer service in attempting to understand my concerns
Other (please specify)

Vendor Portal Customer Survey
* 10. Have you used the Vendor Portal User Guide to aid your use of the system? Here is the link for reference:
https://www.uspto.gov/sites/default/files/documents/Vendor_Portal_User_Guide.docx
Yes
No

Vendor Portal Customer Survey
11. How useful did you find the Vendor Portal User Guide in helping you gain familiarity with the system
functions or performing your invoice or e-Deliverable submissions?
Extremely useful
Very useful
Not so useful
Not at all useful

Vendor Portal Customer Survey
12. What topic area would you like to see detailed in the Vendor Portal user guide that is not currently
available?

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Vendor Portal Customer Survey
* 13. How likely is it that you would recommend the Vendor Portal to a friend or colleague? (1 star - Unlikely / 5
star - Very Likely)

Š

Š

Š

Š

Š

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