Updated USPTO Website Surveys

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		USPTO Mobile v3					Red & Strike-Through: Delete
Model ID		d5xApd9MsVlwYB4AcZJwlg4C					Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		3/1/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this mobile site.	16	Satisfaction - Overall	What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to uspto.gov mobile site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this mobile site.	17	Satisfaction - Expectations	How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this mobile site.	18	Satisfaction - Ideal	How does this mobile site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend uspto.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this mobile site.				21	Primary Resource	How likely are you to use uspto.gov as your primary resource for patent and trademark information and services?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this mobile site.						Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
6	Site Performance - Completeness	Please rate how completely the page content loads on this mobile site.				22	Use Web Channel Over Others	How likely are you to use uspto.gov rather than seeking information from other USPTO channels (e.g., call center, email)?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Call (1=Very Unlikely, 10=Very Likely)
7	Navigation - Organized	Please rate how well this mobile site is organized.				23	Call	How likely are you to call USPTO regarding the information you looked for online today?
8	Navigation - Options	Please rate the options available for navigating this mobile site.
9	Navigation - Layout	Please rate how well the mobile site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this mobile site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this mobile site.
12	Information Browsing - Features	Please rate how well the features on the mobile site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information on this mobile site.
14	Site Information - Understandable	Please rate how understandable information is on this mobile site.
15	Site Information - Answers	Please rate how well the information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	USPTO Mobile v3					Red & Strike-Through: Delete
Model ID	d5xApd9MsVlwYB4AcZJwlg4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	3/1/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6590Q001			Did you do any of the following prior to your visit today? (Select all that apply)	Visited uspto.gov on my computer		Y	Checkbox, one-up vertical		Prior Action
				Contacted a USPTO call center
				None of the above				Mutually Exclusive
KMJ6590Q002	Role		Which of the following best describes you?	Paralegal		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Attorney
				Agent
				Inventor
				Entrepreneur/Business Professional
				Research Professional
				Librarian/Information Professional
				Journalist
				Teacher/Educator
				Student
				Marketing Professional
				Non-Profit Professional
				Vendor
				Job Seeker
				Engineer
				Other	LL
KMJ6590Q003		LL	Please describe your role.			N	Text area, no char limit	Skip Logic Group*	OE: Accomplish
NEW			Please rate your level of agreement with the following statements. Select 1 for strongly disagree and 10 for strongly agree.	This ineraction increased my confidence in the USPTO.	1	Y	Radio button, one-up vertical
				My need was addressed.	2
				It was easy to complete what I needed to do.	3
				The information provided was clear.	4
				It took a reasonable amount of time to do what I needed to do.	5
					6
					7
					8
					9
					10
KMJ6590Q004	Visit Frequency		How often do you visit this site?	First time		Y	Radio button, one-up vertical		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6590Q005	Primary Reason		What category best describes your primary reason for visiting the site today from your mobile device?	Patents	A	Y	Radio button, one-up vertical	Skip Logic Group	Primary Reason
				Trademarks	A
				IP Law & Policy information				Randomize
				USPTO Careers
				News & Events
				Other	RR			Anchor Answer Choice
KMJ6590Q006		RR	Please specify your reason for visiting today.			N	Text area, no char limit	Skip Logic Group	Reason Other
KMJ6590Q007		A	Where are you with the patent or trademark application process?	I have submitted an application	1	Y	Radio button, one-up vertical	Skip Logic Group*	Application Process
				I need clarification about the process before submitting an application	2
				Still deciding if I need or want to file an application	3
				I do not need to file an application	3
				I need to maintain an existing patent or trademark	4
				Other	D
KMJ6590Q008		D	Please specify where you are with the patent or trademark application process.			N	Text field, <100 char	Skip Logic Group*	OE_Application Process
KMJ6590Q009		1	What is your primary reason for visiting the site today? To…	Check application status		Y	Radio button, one-up vertical	Skip Logic Group*	Submitted_Reason
				Search for existing patents or trademarks
				Pay fees
				Obtain information about a pre-examination notice
				Other	1.1
KMJ6590Q010		1.1	Please specify your reason for visiting today.			N	Text field, <100 char	Skip Logic Group*	OE_Submitted_Reason
KMJ6590Q011		2	What is your primary reason for visiting the site today?	General questions about filing an application (e.g., process, fees)		Y	Radio button, one-up vertical	Skip Logic Group*	Clarification_Reason
				Examination policy and procedure
				Term adjustments
				General information about patents/trademarks
				International inquiries
				Other	2.1
KMJ6590Q012		2.1	Please specify your reason for visiting today.			N	Text field, <100 char	Skip Logic Group*	OE_Clarification_Reason
KMJ6590Q013		3	What was your primary reason for visiting the site today?			N	Text field, <100 char	Skip Logic Group*	General Reason
KMJ6590Q014		4	What is your primary reason for visiting the site today? To…	Obtain general information about keeping a patent or trademark active		Y	Radio button, one-up vertical	Skip Logic Group*	Maintaining_Reason
				Learn about patent or trademark litigation
				Transfer ownership
				Download forms
				Pay fees
				Other	4.1
KMJ6590Q015		4.1	Please specify your reason for visiting today.			N	Text field, <100 char	Skip Logic Group*	OE_Maintaining_Reason
KMJ6590Q016	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	QQ,P
KMJ6590Q017		QQ	Please tell us why you were unable to accomplish your task today. (Select all that apply)	Terminology is difficult to understand		Y	Checkbox, one-up vertical	Skip Logic Group*	Task Difficulty
				Did not know where to look for information				Randomize
				Technical difficulties
				Did not understand the process necessary to complete my task
				Website content was not written clearly
				In progress
				Other	UU			Anchor Answer Choice
KMJ6590Q018		UU	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE:Task Difficulty
KMJ6590Q019		P	Do you intend to contact the USPTO call center to get information that you couldn't find on the USPTO website?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	USPTO Support Centers
				No	V
				Undecided
KMJ6590Q020		V	Why don't you intend to contact the USPTO call center?			N	Text area, no char limit	Skip Logic Group*	OE:USPTO Support Centers
KMJ6590Q021			Please tell us about your experience with the site-wide search box feature today. (Select all that apply)	I did not use the site-wide search box		N	Checkbox, one-up vertical	Mutually Exclusive	Search Box Experience
				Search results were helpful	Z			Mutually Exclusive
				Results were not relevant/not what I wanted	Z			Skip Logic Group*
				Too many results/I needed to refine my search	Z
				Not enough results	Z			Randomize
				Returned NO results	Z
				Received error message(s)	Z
				Search speed was too slow	Z
				I experienced a different search issue	Z			Anchor Answer Choice
KMJ6590Q022		Z	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		N	Drop down, select one	Skip Logic Group	Navigate First?
				No, I went straight to the search feature
				Don't recall
KMJ6590Q023			Do you have any other comments or suggestions regarding mobile access to uspto.gov?			N	Text area, no char limit		OE: Mobile Improvements