Updated USPTO Website Surveys

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Thank You Text
		Thank you for visiting my.uspto.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop

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Sheet 2: Model Questions

Model Name		MyUSPTO Desktop Informational					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
				Label	Satisfaction Questions
	Label	Element Questions					Label	Future Behaviors
					Satisfaction
		Site Performance (1=Poor, 10=Excellent, Don't Know)	13	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	14	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	16	Brand Confidence	Please rate your level of confidence in the data provided within the widgets on my.uspto.gov.
2	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.	15	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)			Return (1=Very Unlikely, 10=Very Likely)
3	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.				17	Return	How likely are you to return to my.uspto.gov in the future?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Recommend (NPS) (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.				18	Recommend	How likely are you to recommend my.uspto.gov to someone else?
5	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.						Primary Resource (1=Very Unlikely, 10=Very Likely)
6	Look and Feel - Readability	Please rate the legibility of the pages that you visited.				19	Primary Resource	How likely are you to use my.uspto.gov as your primary resource for information regarding patents and trademarks.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Ease	Please rate the ease of finding what you were looking for.
8	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
9	Navigation - Links	Please rate the links on taking you where you needed to go.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
11	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
12	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name			MyUSPTO Desktop Informational				Red & Strike-Through: Delete
Model ID			0				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
	primary_reason_govt		What is your primary reason for visiting the site today?	Patents	A		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Trademarks	B				Randomize
				Both	C
				Other	D
	primary_reason_govt	A	What is your primary reason for visiting the site today?	Get status information on patents			Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason_Patents
				Pay a Patent fee
				Make an appointment
				Find a patent form
				View patent alerts
				View Patent Trial and Appeal Board Alerts
				File a patent
	primary_reason_govt	B	What is your primary reason for visiting the site today?	Get status information on trademarks			Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason_Trademarks
				Pay a trademark fee					Randomize
				Find a trademark form
				View trademark alerts
				File a trademark
				Find TMOG updates
	primary_reason_govt	C	What is your primary reason for visiting the site today?	Access Fees and payments			Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason_Both
				Manage MyUSPTO account
				Do research
				Find contact information
				Download a document
				View press releases or other recent news
				Find employment opportunities
				Find TMOG updates
				Social media (e.g., Facebook, Twitter, etc.)
				Other (please specify)	E	other_please_specify			Anchor Answer Choice
	primary_reason_other	E	Please specify the other reason for your visit.				N	Text field, <100 char	Skip Logic Group*	Primary Reason - Both_Other
	primary_reason_other	D	Please specify the other reason for your visit.				N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
	role_govt		Which of the following best describes your primary role?	Attorney			Y	Drop down, select one		Role
				Paralegal
				Inventor
				IT Professional/Engineer
				Research Professional					Randomize
				Entrepreneur or other business professional
				Vendor
				Student
				Other		other_please_specify
			Which of the following best describes your organization?	Corporation		general_public	Y	Drop down, select one		Organization
				Small Business		industry_professional
				College/University		government_employee
				Law Firm
				Non-Profit
				Government
				International
				General Public
				K-12 School
				Other
			Please rate your level of agreement with the following statements: This interaction increased my confidence in USPTO.	1=Strongly Disagree			Y	Radio button, scale, has don't know		Increased Confidence
				2
				3
				4
				5
				6
				7
				8
				9
				10=Strongly Agree
				Don't Know
			My need was addressed.	1=Strongly Disagree			Y	Radio button, scale, has don't know		Need Addressed
				2
				3
				4
				5
				6
				7
				8
				9
				10=Strongly Agree
				Don't Know
			It was easy to complete what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, has don't know		Ease of Completion
				2
				3
				4
				5
				6
				7
				8
				9
				10=Strongly Agree
				Don't Know
			The information provided was clear.	1=Strongly Disagree			Y	Radio button, scale, has don't know		Info Clear
				2
				3
				4
				5
				6
				7
				8
				9
				10=Strongly Agree
				Don't Know
			It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, has don't know		Reasonable Time
				2
				3
				4
				5
				6
				7
				8
				9
				10=Strongly Agree
				Don't Know
	visit_frequency		How often do you visit this site?	This is my first visit		first_visit	Y	Drop down, select one		Visit Frequency
				Once every 6 months or less often		six_months
				Once every few months		few_months
				Monthly		monthly
				Weekly		weekly
				Daily or more often		daily
	improve		What else would you like to share with us to help improve your online experience with my.uspto.gov?				N	Text area, no char limit		Improve