Small Business Administration – Field Operations Customer Experience Online Survey

Generic Clearance for the Collection of Qualitative Feedback on SBA Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3245-0398 can be found here:

Documents and Forms

Document Name Document Type
3245-0398 Small Business Administration Purpose Field Operations Customer Experience Online Survey 12-18-18.doc www.sba.gov Other-Survey Purpose
3245-0398 SBA District Office Customer Satisfaction Survey 12-18-18.pdf www.sba.gov Other-Survey

Information Collection (IC) Details

IC Title:	Small Business Administration – Field Operations Customer Experience Online Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Purpose			3245-0398 Small Business Administration Purpose Field Operations Customer Experience Online Survey 12-18-18.doc	www.sba.gov	Yes	Yes	Paper Only
Other-Survey			3245-0398 SBA District Office Customer Satisfaction Survey 12-18-18.pdf	www.sba.gov	Yes	Yes	Paper Only

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 1,500,000	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Not-for-profit institutions

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	1,500,000	1,500,000
Annual IC Time Burden (Hours)	12,500	12,500
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.