Generic Clearance for the Collection of Qualitative Feedback on SBA Service Delivery

Forms and Documents

Document Name	Status
Small Business Administration Creative Concept Testing; Women's Digital Learning Platform Form and Instruction	Unchanged
3245-0398 Justification for A Nsubstantive change 11-08-18.docx Justification for No Material/Nonsubstantive Change	2018-11-08
3245-0398 OMB Submission_Justification for Creative Testing Focus Groups 06-20-18.doc Supporting Statement A	2018-11-08
3245-0398 OMB Submission_Justification for Creative Testing Focus Groups 06-20-18.doc Supporting Statement B	2018-11-08

IC Document Collections

IC ID	Document Title	Status
235793	Small Business Administration Online Digital Learning Platform Pre-Launch Research Other-Testing Guide	New
235475	Small Business Administration FAST Interviews Other-Owner Version	New
234931	SBA Newsletter Feedback Other-Newsletter Feedback	New
234557	Small Business Administration – Field Operations Customer Experience Online Survey Other-Survey Purpose	New
234201	Small Business Administration Loan Operations Centers Customer Experience Online Survey Other-Satisfaction Survey	Unchanged
234045	Small Business Administration Creative Concept Testing; Women's Digital Learning Platform Form and Instruction	Unchanged
231865	Small Business Administration Creative Concept Testing Focus Group Other-Screener	Unchanged

ICR Details

OMB Control No: 3245-0398	ICR Reference No: 201812-3245-003
Status: Historical Active	Previous ICR Reference No: 201811-3245-001
Agency/Subagency: SBA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on SBA Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/18/2018
	Date Received in OIRA: 12/18/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2021	01/31/2021	01/31/2021
Responses	500,000	0	7,500
Time Burden (Hours)	70,000	0	2,690
Cost Burden (Dollars)	76,288	0	76,288

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Abstract: The information collected from the public, including our program participants and stakeholders, will help ensure users have an effective, and satisfying experience with the programs and activities offered or sponsored by the Small Business Administration. The information will provide insights into the public's perceptions, experience and expectations, and help focus attention on areas where communication, training or changes in operations might improve delivery of products or services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 44865	09/26/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 59204	12/14/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
Small Business Administration Online Digital Learning Platform Pre-Launch Research
Small Business Administration Creative Concept Testing; Women's Digital Learning Platform	N/A	Small Business Administration Creative Concept Testing; Women's Digital Learning Platform
Small Business Administration Loan Operations Centers Customer Experience Online Survey
Small Business Administration FAST Interviews
Small Business Administration – Field Operations Customer Experience Online Survey
Small Business Administration Creative Concept Testing Focus Group
SBA Newsletter Feedback

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	500,000	7,500	0	492,500	0	0
Annual Time Burden (Hours)	70,000	2,690	0	67,310	0	0
Annual Cost Burden (Dollars)	76,288	76,288	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due to an unexpected flux in the number of Generic IC's, in which the Small Business Administration will be submitting annually.

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Annual Cost to Federal Government: $648,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/18/2018

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