Customer Experience with Washington Headquarters Services

Survey Title: CUSTOMER EXPERIENCE WITH WASHINGTON HEADQUARTERS SERVICES
Question 1 of 9
Although you may be under mandatory stay-at-home orders and on required telework, what is your primary office location (duty station)?
Pentagon
Mark Center
Other National Capital Region location
Outside the National Capital Region
Other
Question 2 of 9
Which organization do you currently work for?
Air Force
Army
Joint Staff
National Guard Bureau
Marine Corps
Navy
Office of the Secretary of Defense
Space Force
Unified Combatant Commands
Other (please specify)
Which organization within the Office of the Secretary of Defense do you work for?
Defense Information Systems Agency (DISA)
Defense Legal Services Agency (DLSA)
DoD Operational Test & Evaluation
Office of Net Assessment (ONA)
Director of Cost Assessment and Program Evaluation (OSDCAPE)
DoD General Counsel (OGC)
Office of the Assistant to the Secretary of Defense for Public Affairs (OATSD(PA))
Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R))
Office of Economic Adjustment (OEA)
Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S))
Chief Management Office (CMO)
DoD Chief Information Officer (DoD CIO)
Other
Office of the Under Secretary of Defense (Comptroller)/Chief Financial Officer of the Department of Defense (OUSD(C))
Office of the Under Secretary of Defense for Policy (OUSD(P))
Question 3 of 9
How familiar are you with Washington Headquarters Services (WHS)?
Very Familiar (Use WHS Services frequently)
Familiar (Have used WHS services previously)
Somewhat Familiar (Heard of WHS but do not use)
Not Familiar at All (Have never heard of WHS)
Question 4 of 9
Based on your experience with WHS during the last three months, how satisfied or unsatisfied are you with your OVERALL EXPERIENCE?
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Question 5 of 9
How likely is it that you would RECOMMEND WHS to a friend or a colleague?
	1 Not likely at all	2	3	4	5	6	7	8	9	10 Extremely Likely
Question 6 of 9
Based on your most recent service experience with WHS, provide your level of agreement with the following statements:
The WHS representative was professional.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The WHS representative understood my needs and requirements.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
I understood the service process and knew what to expect.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
I was kept informed while my request was being processed.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
It took a reasonable amount of time to complete my request.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
WHS made it easy to handle my issue(s).
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
I am satisfied with the overall quality of the completed request.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
WHS delivered on what they promised.
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Question 7 of 9
Has there been any change to the quality of service you've received from WHS during the COVID-19 pandemic and required telework?
	Significant Increase	Increase	No Change	Decrease	Significant Decrease	N/A
Question 8 of 9
Please provide your level of satisfaction with the following WHS services:
Human Resources Services, including hiring and personnel actions, training and performance management
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Contracting or Procurement Services, including purchase cards
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Finance Services, including budget, invoices, accounting , travel card and time cards
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Facilities and Building Management Services, including office space, moves,alterations and landlord services
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Transportation Services, parking at the Pentagon and Mark Center, Shuttle Bus, and Mass Transit Benefits
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Pentagon Athletic Center
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Conference Center Services
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
DoD issuances, records management, FOIA requests and correspondence
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Library and Historian Services
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Question 9 of 9
Please describe how WHS quality of service can be improved to better meet your organization’s mission.
If you would like WHS to contact you about a new or an ongoing issue, please provide your work email address below: