Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
0704-0553_Justification Statement_DoDWideGENIC.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2019-10-01	Available
0704-0553_SSA_DoDWideGENIC.docx	Supporting Statement A	Uploaded 2019-10-01	Available
Fast Track Generic Clearance Supporting Statement Part B - DoD.doc	Supporting Statement B	Uploaded 2019-02-06	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
252238	Executive Health Services Feedback Survey	Other-Survey	New
250961	Independent Analysis and Recommendations on Domestic Abuse (DA) in the Armed Forces: Expert Panel(s)	Other-Expert Panel	New
250603	Office of Military Commissions Pulse Survey	Other-Survey	New
250135	Legacy Help Desk Customer Satisfaction Survey	Other-Survey	New
249998	Evaluation of the DoD SPARX Knowledge Training Program	Other-Survey	New
249862	Armed Services Vocational Aptitude Battery (ASVAB) Stakeholder Focus Group Study	Other-Script	New
249847	JAIC Infrastructure & Platform (JCF) Customer Satisfaction Surveys	Other-Survey	New
249556	Clinical Support Tools Feedback Survey	Other-Survey	New
249527	Clinical Communities Speaker Series Focus Group Activity	Other-Focus Group Questions	New
248710	Independent Public Accountant (IPA) Roundtable Survey	Other-Survey	New
248701	AFN Now Satisfaction Surveys	Other-Survey	New
248611	Survivability Seminar Series Survey	Other-Web Survey	New
247923	GAMECHANGER	Other-Screenshot	New
247458	Joint Medical Simulation Instructional/Operational Methods (JMedSIM) Field Survey for Simulation Facilitators and Simulation Operators	Other-Survey	New
246913	WHS Customer Experience Quarterly Survey	Other-Screenshots	New
246800	Deputy's Workforce Council Touchpoint Survey	Other-Web Survey	New
246305	Military Health Service (MHS) Information Portal (MIP) User Satisfaction and Feedback Survey	Other-Survey	New
246176	JCF CONOPS Survey	Other-Survey Questions	New
246130	DMDC Customer Satisfaction Surveys	Other-Survey	New
245846	637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey	Other-Survey	New
245394	Counseling on Access to Lethal Means (CALM) Annual Survey	Other-Survey	New
244711	F-35 ALIS Software Release Feedback Survey	Other-Survey	New
244524	Artificial Intelligence (AI) Customer Usability/Acceptance	Other-Questionnaire	New
244387	ESSENSE Product Survey	Other-survey instrument	New
244172	637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey	Other-Survey	New
244116	DLA Supplier Satisfaction Survey	Other-Web Survey	New
243892	Tenant Satisfaction Survey DoD Privatized, Government-Owned and Government-Leased Housing	Other-Web Survey	New
243584	Customer Experience with Washington Headquarters Services	Other-Survey	New
243152	MEPS Customer Satisfaction Survey	Other-Survey	New
242922	DHRA Shared Services Center Customer Experience Questionnaire	Other-Questionnaire	New
242868	DoD Hearing Center of Excellence Customer Satisfaction Survey	Other-Survey	New
242867	DoD Hearing Center of Excellence JHASIR Training Survey	Other-Survey	New
242761	Center for Development of Security Excellence (CDSE) Training Application Survey	Other-Survey	New
242696	Aviano Air Force Base Where Airmen Get Information	Other-Survey	New
242582	DFSC Internal Training Feedback Survey	Other-Survey	New
242202	American Forces Network (AFN) Audience Survey	Other-Screenshots	New
242193	TRICARE Award Fee Provider Survey	Other-Script	New
242047	Post-Election Voting Survey of State Election Officials (SEOs)	Other-Survey	New
241660	DoD Office of Information Management Post-Webinar Survey	Other-Survey	New
241557	Regional Discussion Follow Up Evaluation	Other-Survey	New
241345	CDSE Supervisor Training Evaluation Survey	Other-Survey	New
241325	Transportation Pay Customer Service Survey	Other-Survey	New
240663	CDSE eLearning Insider Threat Awareness Feedback	Other-Survey	New
240429	Air Force Air Education and Training Command (AETC) Technical Training Management System (TTMS) End of Course (EOC) Survey	Other-Survey	New
240044	FSO Learning Experience 2020	Other-Survey	New
239803	Customer Satisfaction Survey of WISDOM Course Graduates	Other-survey screen shots	New
239309	Directors Employee Suggestions	Other-Evaluation	New
239260	Center for Development of Security Excellence (CDSE) Communications Survey	Other-Screenshots	New
238854	USTRANSCOM Joint Training Assessment Survey	Other-Survey	New
238585	DEOC User Experience Questionnaire	Other-Survey	New
238406	EventPLUS: Yellow Ribbon Reintegration Program; Joint Service Event Evaluation	Other-Survey	New
238404	EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Topic Tree; Pre-Event Survey, Live Polling (Pre), Live Polling (Post), Post-Event Participation Evaluation	Other-Screenshots	New
238296	EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Breakout SMS Evaluations; During Deployment Mailer Evaluation	Other-Screenshots	New
238189	Case #252 - Leadership Development Program (LDP) Capstone Data Collection on Effectiveness of Developmental ISSP Program	Other-Survey	New
238040	Socium User Satisfaction Survey (Baseline)	Other-Survey	New
237999	Soliciting Feedback for A&S Satisfaction with JSP Services	Other-Screenshots	New
237978	Military Health System Electronic Health Record End User Survey	Other-Survey	New
237573	Enterprise Blood Management System – Donor Post Implementation Review	Other-Survey	Unchanged
237309	Department of Navy Sexual Assault Prevention and Response Office Summit Evaluation	Other-Survey	Unchanged
237206	Air Force Combined Mishap Reduction System (AFCMRS) Maintenance Survey	Other-Survey Questionnaire	Unchanged
237136	Pre-FOCI Conference Feedback	Other-Conference Feedback	Unchanged
237064	Post-FOCI Conference Feedback	Other-Conference Feedback	Unchanged
236785	DoD Issuance Training Feedback	Other-Survey	Unchanged
236601	Integrated Services Division (ISD) Customer Satisfaction Survey (Kiosk)	Other-Survey via Kiosk	Unchanged
236550	SpeakersNSA - After-Action Report	Other-Customer Feedback Survey	Unchanged
236549	Feedback from Issuance Action Officers	Other-Survey	Unchanged
236369	Resident Bill of Rights Review	Other-Survey	Unchanged
236097	Recorded Future Annual User Survey	Other-Survey	Unchanged
236091	Silo Annual User Survey	Other-Survey	Unchanged
236090	State of Strategy Conference Questionnaire	Other-Questionnaire	Unchanged
236089	Diffeo Annual User Survey	Other-Survey	Unchanged
236082	Dataminr Annual User Survey	Other-Survey	Unchanged
236054	Regulations Team Training Course Feedback Survey	Other-Survey	Unchanged
235986	CDSE Supervisor Training Evaluation Survey	Other-Survey	Unchanged
235963	CDSE Training Application Survey	Other-Suvey	Unchanged
235959	DoDEA Customer Satisfaction Survey - Parents and Sponsors	Other-Survey Instrument	Unchanged
235958	DoDEA Customer Satisfaction Survey - Teachers	Other-Survey Instrument	Unchanged
235957	DoDEA Customer Satisfaction Survey - Students	Other-Survey Instrument	Unchanged
235833	DVBIC Climate Assessment	Other-Survey	Unchanged
235832	Instructor-Led Student Learning Event Evaluation Survey	Other-Survey	Unchanged
235831	VILT Student Learning Event Evaluation Survey	Other-Survey	Unchanged
235829	Webinar Student Learning Event Evaluation Survey	Other-Survey	Unchanged
235824	eLearning Student Learning Event Evaluation Survey	Other-Survey	Unchanged
235677	Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Use-Purpose Data	Other-Survey	Unchanged
235587	$ense Summative Testing	Other-Survey	Unchanged
235502	ForeSee Feedback Questionnaire	Other-Survey Question	Unchanged
235501	ForeSee Desktop & Mobile Questionnaire	Other-Survey Questions	Unchanged
235451	$ense Beta Testing	Other-Survey	Unchanged
235435	Army CIDC Wellness Program Survey	Other-Survey	Unchanged
235396	Defense Security Service Employee Suggestion/Comment Form	Other-Feedback Survey	Unchanged
235395	DON SAPRO Summit Evaluation	Other-Feedback Survey	Unchanged
235394	Boat Ramp Exit Survey	Other-Survey	Unchanged
235393	Boating Survey for Marina Tenants	Other-Survey	Unchanged
235390	Boating Survey for Lake Stakeholders	Other-Survey	Unchanged

ICR Details

OMB Control No: 0704-0553	ICR Reference No: 201909-0704-011
Status: Historical Active	Previous ICR Reference No: 201902-0704-006
Agency/Subagency: DOW/DODDEP	Agency Tracking No:
Title: Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/01/2019
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/01/2019
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2022	03/31/2022	03/31/2022
Responses	1,200,000	0	300,000
Time Burden (Hours)	300,000	0	50,000
Cost Burden (Dollars)	8,268,000	0	1,378,000

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Department of Defense (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 61151	11/28/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 4451	02/15/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 94

table that charts list of burden

IC Title	Form No.	Form Name
$ense Beta Testing
$ense Summative Testing
637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey
637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey
AFN Now Satisfaction Surveys
Air Force Air Education and Training Command (AETC) Technical Training Management System (TTMS) End of Course (EOC) Survey
Air Force Combined Mishap Reduction System (AFCMRS) Maintenance Survey
American Forces Network (AFN) Audience Survey
Armed Services Vocational Aptitude Battery (ASVAB) Stakeholder Focus Group Study
Army CIDC Wellness Program Survey
Artificial Intelligence (AI) Customer Usability/Acceptance
Aviano Air Force Base Where Airmen Get Information
Boat Ramp Exit Survey
Boating Survey for Lake Stakeholders
Boating Survey for Marina Tenants
CDSE Supervisor Training Evaluation Survey
CDSE Supervisor Training Evaluation Survey
CDSE Training Application Survey
CDSE eLearning Insider Threat Awareness Feedback
Case #252 - Leadership Development Program (LDP) Capstone Data Collection on Effectiveness of Developmental ISSP Program
Center for Development of Security Excellence (CDSE) Communications Survey
Center for Development of Security Excellence (CDSE) Training Application Survey
Clinical Communities Speaker Series Focus Group Activity
Clinical Support Tools Feedback Survey
Counseling on Access to Lethal Means (CALM) Annual Survey
Customer Experience with Washington Headquarters Services
Customer Satisfaction Survey of WISDOM Course Graduates
DEOC User Experience Questionnaire
DFSC Internal Training Feedback Survey
DHRA Shared Services Center Customer Experience Questionnaire
DLA Supplier Satisfaction Survey
DMDC Customer Satisfaction Surveys
DON SAPRO Summit Evaluation
DVBIC Climate Assessment
Dataminr Annual User Survey
Defense Security Service Employee Suggestion/Comment Form
Department of Navy Sexual Assault Prevention and Response Office Summit Evaluation
Deputy's Workforce Council Touchpoint Survey
Diffeo Annual User Survey
Directors Employee Suggestions
DoD Hearing Center of Excellence Customer Satisfaction Survey
DoD Hearing Center of Excellence JHASIR Training Survey
DoD Issuance Training Feedback
DoD Office of Information Management Post-Webinar Survey
DoDEA Customer Satisfaction Survey - Parents and Sponsors
DoDEA Customer Satisfaction Survey - Students
DoDEA Customer Satisfaction Survey - Teachers
ESSENSE Product Survey
Enterprise Blood Management System – Donor Post Implementation Review
Evaluation of the DoD SPARX Knowledge Training Program
EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Breakout SMS Evaluations; During Deployment Mailer Evaluation
EventPLUS: Yellow Ribbon Reintegration Program (YRRP); Topic Tree; Pre-Event Survey, Live Polling (Pre), Live Polling (Post), Post-Event Participation Evaluation
EventPLUS: Yellow Ribbon Reintegration Program; Joint Service Event Evaluation
Executive Health Services Feedback Survey
F-35 ALIS Software Release Feedback Survey
FSO Learning Experience 2020
Feedback from Issuance Action Officers
ForeSee Desktop & Mobile Questionnaire
ForeSee Feedback Questionnaire
GAMECHANGER
Independent Analysis and Recommendations on Domestic Abuse (DA) in the Armed Forces: Expert Panel(s)
Independent Public Accountant (IPA) Roundtable Survey
Instructor-Led Student Learning Event Evaluation Survey
Integrated Services Division (ISD) Customer Satisfaction Survey (Kiosk)
JAIC Infrastructure & Platform (JCF) Customer Satisfaction Surveys
JCF CONOPS Survey
Joint Medical Simulation Instructional/Operational Methods (JMedSIM) Field Survey for Simulation Facilitators and Simulation Operators
Legacy Help Desk Customer Satisfaction Survey
MEPS Customer Satisfaction Survey
Military Health Service (MHS) Information Portal (MIP) User Satisfaction and Feedback Survey
Military Health System Electronic Health Record End User Survey
Office of Military Commissions Pulse Survey
Post-Election Voting Survey of State Election Officials (SEOs)
Post-FOCI Conference Feedback
Pre-FOCI Conference Feedback
Recorded Future Annual User Survey
Regional Discussion Follow Up Evaluation
Regulations Team Training Course Feedback Survey
Resident Bill of Rights Review
Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Use-Purpose Data
Silo Annual User Survey
Socium User Satisfaction Survey (Baseline)
Soliciting Feedback for A&S Satisfaction with JSP Services
SpeakersNSA - After-Action Report
State of Strategy Conference Questionnaire
Survivability Seminar Series Survey
TRICARE Award Fee Provider Survey
Tenant Satisfaction Survey DoD Privatized, Government-Owned and Government-Leased Housing
Transportation Pay Customer Service Survey
USTRANSCOM Joint Training Assessment Survey
VILT Student Learning Event Evaluation Survey
WHS Customer Experience Quarterly Survey
Webinar Student Learning Event Evaluation Survey
eLearning Student Learning Event Evaluation Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,200,000	300,000	0	900,000	0	0
Annual Time Burden (Hours)	300,000	50,000	0	250,000	0	0
Annual Cost Burden (Dollars)	8,268,000	1,378,000	0	6,890,000	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: DoD is standardizing customer satisfaction surveys.

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Annual Cost to Federal Government: $185,368

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/01/2019

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