DoD Memo

A SSISTANT SECRETARY OF DEFENSE

3500 DEFENSE PENTAGON

WASHINGTON, DC 20301-3500

SUSTAINMENT

MEMORANDUM FOR

RESIDENTS OF HOUSING OWNED OR LEASED BY THE DEPARTMENT OF DEFENSE OR PRIVATIZED UNDER THE MILITARY HOUSING PRIVATIZATION INITIATIVE

SUBJECT: DoD Housing Satisfaction Survey

The Department of Defense (DoD), working with each of the Departments, will soon undertake its annual housing satisfaction survey. As the Chief Housing Officer, I invite the current residents of government-owned, government-leased or privatized family housing, and the current residents of privatized unaccompanied housing, to provide feedback to help the Department improve the quality of housing, customer service, and overall resident satisfaction.

The housing satisfaction survey is an online survey¹ that will be sent to your household via email (only one person per address will receive this email). While your participation is voluntary, I hope you will take advantage of this opportunity to provide your input to help us improve your housing experience. The DoD is committed to improving your resident experience and we welcome and value your candid input.

The email your household receives will contain a link to provide your feedback. A third-party consulting firm is administering the feedback collection, tabulation, and analysis for each Military Service on DoD’s behalf. All respondent information will be kept completely confidential and will not be linked to the feedback results shared with DoD, or that DoD shares with privatized housing companies.

Each of the Military Services will announce the specific date that their housing satisfaction survey will launch. If you have questions or need technical support, or if no member of your household receives an email with a survey link within five business days of the survey launch, please contact your installation’s military housing office for assistance.

I hope you will take this opportunity to contribute your voice to improving the future housing experience for Service members and their families. Thank you in advance for providing your feedback on your satisfaction with your current housing. On behalf of the Department of Defense, I greatly appreciate your time and input.

W. Jordan Gillis

¹OMB Control Number: xxxx-xxxx

OMB Exp Date: xx/xx/xxxx