Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Supporting Statement - 0596.docx	Supporting Statement A	Uploaded 2019-09-09	Available
Justification for the Non-Substantive Changes - 0596.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2019-09-09	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
43704	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)	Other-Retirement Estimator Screens	Modified
208243	Change of Address - On Hold		Unchanged
198157	Screen Splash Responses - On Hold		Unchanged
189502	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone)	Instruction	Unchanged

ICR Details

OMB Control No: 0960-0596	ICR Reference No: 201909-0960-003
Status: Historical Active	Previous ICR Reference No: 201812-0960-002
Agency/Subagency: SSA	Agency Tracking No:
Title: Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/16/2019
	Date Received in OIRA: 09/09/2019
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2021	11/30/2021	11/30/2021
Responses	11,276,475	0	12,699,559
Time Burden (Hours)	714,747	0	774,042
Cost Burden (Dollars)	0	0	0

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Abstract: RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services. We are doing a non-substantive change to update the burden, due to creation of the Benefit Entitlement Center (BEC) Retirement Calculator on our mySocial Security landing page accessible behind our Public Credentialing and Authentication Process (OMB #0960-0789).

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: Social Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 21328	05/09/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 35526	07/26/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone)
Screen Splash Responses - On Hold
Change of Address - On Hold

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,276,475	12,699,559	0	-1,423,084	0	0
Annual Time Burden (Hours)	714,747	774,042	0	-59,295	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Cutting Redundancy

Short Statement: We are reducing the burden for the Internet collection by 1,423,084 respondents due to the placement of the new Retirement Estimator behind our mySocial Security landing page. Since the landing page is only accessible through our Public Credentialing and Authentication Process (OMB #0960-0789), we anticipate a decrease in respondents for 0960-0596, as we expect those respondents to use the 0960-0789 to access the new Retirement Estimator. We do not anticipate these changes in burden to take affect until 2021.

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Annual Cost to Federal Government: $8,255,973

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/09/2019

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