Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

ICR 202208-0960-003

OMB: 0960-0596

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Supporting Statement A
ICR Details
0960-0596 202208-0960-003
Received in OIRA 202110-0960-004
Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
No material or nonsubstantive change to a currently approved collection   No
Regular 08/11/2022
  Requested Previously Approved
11/30/2024 11/30/2024
1,879,628 4,079,628
113,279 223,279
0 0

RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services. This is a Non-Substantive Change Request to remove the burden data for the Retirement Estimator from this ICR (see Justification for details).

US Code: 42 USC 405 Name of Law: Social Security Act

Not associated with rulemaking

  86 FR 46897 08/20/2021
86 FR 59262 10/26/2021

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,879,628 4,079,628 0 0 -2,200,000 0
Annual Time Burden (Hours) 113,279 223,279 0 0 -110,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
When we last cleared this collection in 2018, the burden was 223,279 hours. Currently, we are reporting a burden of 113,279 hours. This change stems a decrease in the number of responses from 4,079,628 to 1,879,628. There is no change to the burden time per response. Due to ongoing efforts to migrate existing automated applications from knowledge-based access to our Public Credentialing Registration and Authentication process (OMB# 0960 0789), which provides access to our mySocial Security online services we removed the Retirement Estimator from our Internet Knowledge-Based Verification (0960-0596), as respondents will now access the similar application (Retirement Calculator) through the mySocial Security portal behind 0960-0789. We based these updated burden estimates on current Management Information data as of FY 2021.

Faye Lipsky 410 965-8783 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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