Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

Forms and Documents

Document Name	Status
Supporting Statement - 0596.docx Supporting Statement A	2021-10-29

IC Document Collections

IC ID	Document Title	Status
43704	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet) Other-Internet Registration for Appointed Reps by Phone or Paper	Modified
208243	Change of Address - Automated Telephone Application Other-Authentication Call Script	Removed
198157	Screen Splash Responses - On Hold	Removed
189502	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone) Instruction	Modified

ICR Details

OMB Control No: 0960-0596	ICR Reference No: 202110-0960-004
Status: Received in OIRA	Previous ICR Reference No: 202007-0960-008
Agency/Subagency: SSA	Agency Tracking No:
Title: Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/29/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	11/30/2021
Responses	4,079,628	11,776,474
Time Burden (Hours)	223,279	748,079
Cost Burden (Dollars)	0	0

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Abstract: RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services.

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: Social Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 46897	08/20/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 59262	10/26/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Change of Address - Automated Telephone Application
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone)
Screen Splash Responses - On Hold

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,079,628	11,776,474	0	0	-7,696,846	0
Annual Time Burden (Hours)	223,279	748,079	0	0	-524,800	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: When we last cleared this collection in 2018, the burden was 774,048 hours. Currently, we are reporting a burden of 198,930 hours. This change stems a decrease in the number of responses from 12,699,559 to 4,079,628. There is no change to the burden time per response. Due to ongoing efforts to migrate existing automated applications from knowledge-based access to our Public Credentialing Registration and Authentication process (OMB# 0960 0789), which provides access to our mySocial Security online services several applications were removed from KBA including Change of Address, Change of Direct Deposit, and Medicare Replacement Card.

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Annual Cost to Federal Government: $3,490,587

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Yes

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/29/2021

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