Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication

RISA, one of SSA's authentication methods, allows individuals to access their personal information through our Internet and Automated Telephone Services. SSA asks individuals and third parties who seek personal information from SSA records, or who register to participate in SSA's online business services, to provide certain identifying information. As an extra measure of protection, SSA asks requestors who use the Internet and telephone services to provide additional identifying information unique to those services so SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA, and individuals and third parties who are registering for SSA's online business services. We are doing a COVID-related, non-substantive change to update the to add a new a new Telephone Knowledge Change of Address, as due to the current COVID-19 situation, respondents are not currently able to make this change in our field offices.

The latest form for Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication expires 2021-11-30 and can be found here.

Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)

Federal Enterprise Architecture: Income Security - General Retirement and Disability