Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication

Forms and Documents

Document Name	Status
Supporting Statement 0596 Revised.doc Supporting Statement A	2009-06-29

IC Document Collections

IC ID	Document Title	Status
43704	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet) Other-Internet Screens	Modified
189502	Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone) Other-Screens	New

ICR Details

OMB Control No: 0960-0596	ICR Reference No: 200902-0960-019
Status: Historical Active	Previous ICR Reference No: 200706-0960-005
Agency/Subagency: SSA	Agency Tracking No:
Title: Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/18/2009
	Date Received in OIRA: 08/12/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2012	36 Months From Approved	09/30/2009
Responses	27,529,370	0	23,807,046
Time Burden (Hours)	688,235	0	595,175
Cost Burden (Dollars)	0	0	0

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Abstract: Individuals who request personal information from SSA records are asked to provide certain identifying information to verify their identity. As an extra measure of protection, SSA asks requestors who use the Internet and Telephone services to provide additional identifying information unique to those services so that SSA can authenticate their identities before releasing personal information. The respondents are current beneficiaries who are requesting personal information from SSA.

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Authorizing Statute(s): US Code: 42 USC 405 Name of Law: Social Security Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 12170	03/23/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 30353	06/25/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Internet)
Request for Internet Services-Authentication; Automated Telephone Speech Technology-Authentication (Telephone)

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	27,529,370	23,807,046	0	0	3,722,324	0
Annual Time Burden (Hours)	688,235	595,175	0	0	93,060	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in the number of respondents and burden hours is due to the increased usage of the SSA website www.ssa.gov by the public and the addition of the 800# automated telephone services, including the Screen Splash verification system for requestors who wish to speak with agents, to this clearance package. The increase can also be attributed to the addition of two new internet processes, the Retirement Estimator and Registration of Appointed Representatives.

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Annual Cost to Federal Government: $152,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/12/2009

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