Generic Template

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION:

FSA Strategic Plan FY 2020-2024 Feedback Form V2

This is a revision to a Generic Clearance for this Feedback Form that was originally approved January 31, 2020. The approved survey was not fielded. This version replaces the earlier version.

[x ] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including

1. intended purpose: The Federal Student Aid (FSA)’s Five-Year Strategic Plan for Fiscal Years 2020–24 lays out ambitious goals and objectives to achieve our mission—Keeping the Promise: Funding America’s Future, One Student at a Time. Using stakeholders’ insights and input on the Strategic Plan, FSA can achieve our vision to be the most trusted and reliable source of student financial aid, information, and services in the nation.

2. need for the collection: Section 141 of the Higher Education Act of 1965, as amended, established the Department of Education’s Office of Federal Student Aid (FSA) as a Performance-Based Organization (PBO) for the delivery of student aid. The statute requires that FSA consult with students, institutions of higher education, Congress, lenders, the Advisory Committee on Student Financial Assistance, and others with a vested interest in federal student aid in the development of FSA’s Five-Year Strategic Plan.

3. planned use of the data: FSA plans to incorporate relevant feedback from stakeholders to the strategic plan to improve our services to customers.

4. date(s) and location(s): 7/20/2020 to 8/21/2020, virtual

5. collection procedures: virtual including emails to stakeholders

6. number of focus groups, surveys, usability testing sessions: not applicable

7. description of respondents/participants: Schools, Students, Trade Associations, Media, U.S. Department of Education Employees

Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both. Feedback form attached.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

N/A

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
Schools	*		*
Students	*		*
Trade Associations	*		*
Media	*		*
US Department of Education employees	*		*
Totals	1		1 hour

* The 1 respondent and 1 hour are noted in the submission as the full respondent count and burden hour as to not duplicate respondents and hours already previously approved in January 2020 under 1845-0045.

BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
N/A
Totals

STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

N/A

REQUESTED APPROVAL DATE: 7/6/2020

NAME OF CONTACT PERSON: Wing Yeung

TELEPHONE NUMBER: 202-477-4128

MAILING LOCATION: 830 First St NE, Washington, DC 20002

ED DEPARTMENT, OFFICE: FSA

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