Generic Template

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION: 2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey

[ X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including

1. intended purpose: Poll past and potential participants to gain a consensus of interest in this year’s 2020 virtual FSATC.

2. need for the collection: Collection is needed to evaluate overall interest and expectations for the upcoming virtual conference.

3. planned use of the data: Assist conference management team with anticipating needs, interests,  and expectation of conference.  Data will help in the proper execution of event (i.e. most popular sessions to present, duration of each session, availability of participants to attend sessions, etc.).

1. date(s) and location(s): Polling would need to take place during session content development process, in August 2020 using a web-based survey system. The event is slated for December 1-4, 2020.

5. collection procedures: Poll survey using e-mail being sent from our contractor, ASK

6. number of focus groups, surveys, usability testing sessions: There will be a single survey poll sent to all participants.

7. description of respondents/participants: Estimate of 5,000 participants

State whether the data collection will be completed one time, will be collected on an annual basis, or other.

As of now, to accommodate the new way of training being offered due to COVID-19, this will be a one-time collection.

Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

N/A

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
Individual	5,000	7 minutes	583
Totals	5000		583

BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
N/A
Totals

STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

N/A

REQUESTED APPROVAL DATE: As soon as possible, Conference Management Team would like to get this sent out within the next week to allow adequate time for customer completion and management analysis.

NAME OF CONTACT PERSON: Brittney Cottingham

TELEPHONE NUMBER: 202-377-3916

MAILING LOCATION: 830 1^st Street N.E. Washington, DC 20202

ED DEPARTMENT, OFFICE: UCP, Strategic Communications

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