Generic Template

Template VTA Survey 2021 Final.docx

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Generic Template

OMB: 1845-0045

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DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS


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TITLE OF INFORMATION COLLECTION: Virtual Title IV Technical Assistance

(the name of the collection that is the subject of the 10-day review request)


[ X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING


DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including


  1. intended purpose: The purpose of this survey is to gather information to access the effectiveness and quality of recently conducted Virtual Technical Assistance Training.


  1. need for the collection: To gain customer feedback.


  1. planned use of the data: Specific feedback will help us in developing content for future interaction with university administrators


  1. date(s) and location(s): 1.18.2021, online.


  1. collection procedures: Attendees/participants will be sent a link to the electronic survey


  1. number of focus groups, surveys, usability testing sessions: One survey per attendee


  1. description of respondents/participants. University Presidents, Financial Aid Administrators or their designated representative



State whether the data collection will be completed one time, will be collected on an annual basis, or other. One Time


Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both.


AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE




BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):


Category of Respondent

No. of Respondents

Participation Time

Burden


20

5 minutes

2 hours





Totals

20

5 minutes

2 hours


BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent

No. of Respondents

Hourly

Rate

Response Time

Total











Totals






STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.




REQUESTED APPROVAL DATE: 1/15/2021


NAME OF CONTACT PERSON: Freda Donald


TELEPHONE NUMBER: 202 377-3600


MAILING LOCATION: UCP Rm 31J1, 830 First Street NE, Washington, DC 20202


ED DEPARTMENT, OFFICE: Federal Student Aid/Partner Technical Assistance Group/Minority-Serving and Under-Resourced Schools Division


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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleDOCUMENTATION FOR THE GENERIC CLEARANCE
Author558022
File Modified0000-00-00
File Created2021-01-12

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