Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
2020 Generic Clearance Submission Template.pdf Supplementary Document	2020-05-14
2020 Generic Clearance for Quantitative Feedback Supporting Statement (Part B).pdf Supporting Statement B	2020-05-14
2020 Generic Clearance for Qualitative Feedback Supporting Statement (Supplemental Version).pdf Supporting Statement A	2020-06-30

IC Document Collections

IC ID	Document Title	Status
234024	Feedback sessions for Consumer Center and Complaint Assistant websites Instruction	Removed
231631	Focus Groups for Targeted User Groups Instruction	Removed
231483	Survey of Consumers and Various Target Groups Other-Survey and Instruction	Removed
227994	Rural Fraud Research - Consumer Survey Other-Survey	Removed
227993	Rural Fraud Research: Screening for Consumer Survey Other-Screener Script	Removed
226940	Rural Fraud Research: Consumer Focus Groups Other-Focus Group Interview Script	Removed
226939	Rural Fraud Research: Screening for Consumer Focus Groups Other-Screener Script	Removed

ICR Details

OMB Control No: 3084-0159	ICR Reference No: 201910-3084-003
Status: Active	Previous ICR Reference No: 201704-3084-002
Agency/Subagency: FTC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/06/2020
	Date Received in OIRA: 05/15/2020
Terms of Clearance: Agency updated the supporting statement to include more information on the change of burden.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2023	36 Months From Approved	07/31/2020
Responses	17,292	0	8,040
Time Burden (Hours)	5,277	0	3,465
Cost Burden (Dollars)	0	0	0

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Abstract: The FTC requests renewed OMB approval for the generic clearance to collect qualitative feedback from the public regarding agency service delivery.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 70972	12/26/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 28947	05/14/2020
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,292	8,040	0	0	9,252	0
Annual Time Burden (Hours)	5,277	3,465	0	0	1,812	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $399,250

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/15/2020

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