B. Research Objectives and Questions by Data Source _clean_responsetoPRAO

B. Research Objectives and Questions by Data Source _final_clean_final response to PRAO.docx

Modernizing Channels of Communication with SNAP Participants

B. Research Objectives and Questions by Data Source _clean_responsetoPRAO

OMB: 0584-0659

Document [docx]
Download: docx | pdf

Appendix B. Research Objectives and Questions by Data Source

OMB No. 0584-XXXX

Modernizing Channels of Communication
With SNAP Participants

March 2, 2020

Project Officer: Andrew Burns

Office of Policy Support

Food and Nutrition Service

U.S. Department of Agriculture

1320 Braddock Place

Alexandria, VA  22314

703.305.1091

[email protected]

Research Objectives and Questions by Data Source

Research Question

State SNAP director interviews

State MCS staff
and administrators Interviews

Business Software developers/IT staff interviews

Local office frontline staff

Other stakeholders/ community partners

SNAP participants/ MCS users focus group

Local SNAP office waiting room visitors/
MCS nonusers

  1. What were the primary funding sources for MCS in your State? How were the funds distributed?






  1. What are the goals and objectives of the selected MCS projects?





  1. What were some of the successes and challenges experienced during the implementation?




  1. How did the State address potential data security or privacy issues when developing or implementing these tools?





  1. What, if any, changes have been made to the project since initial implementation?



  1. What, if any, functions does the State hope to include in the future? What barriers or challenges does it face from implementing these?




  1. How do States obtain consent (i.e., opt in) for the use of these technologies?



  1. How were third-party vendors or other community partners involved?




  1. Describe the functionality of the technology (what tasks are clients able to complete?).





  1. What, if any, data does the State or other stakeholders collect on the overall performance of the project?





  1. What sorts of challenges and successes have stakeholders encountered when using this technology? How have project administrators and/or case workers addressed these challenges?




  1. What are some similar software or apps that software developers have created for other agencies, and how do they see the market for this type of software changing?







  1. How, if at all, has implementing these strategies influenced the operations of SNAP, and participants’ experience?



  1. What share of SNAP households for whom MCS are available elect to use MCS?


  1. How was the MCS advertised, and how did users learn of the MCS?





  1. How, if at all, do SNAP participants conduct their case management activities using mobile technology versus personal computers versus in person versus via phone?



  1. Among those who opt in to MCS, why did they choose to do so? Among those who did not opt in, what were their reasons?





  1. What are clients’ knowledge, attitudes, beliefs, and behaviors about MCS?






  1. How often do clients use MCS for SNAP?







  1. How easy or difficult is it for clients to complete core tasks using MCS?





  1. Which features of MCS do clients like and dislike?






  1. Were there additional areas of functionality that clients would like to see in MCS?




  1. Have clients expressed concerns surrounding data security or privacy issues when using their mobile phone for SNAP related activities?





  1. Do clients find that available resources (for example, how-to videos demonstrating the app’s functionality) improve their understanding and use of the MCS?






  1. What, if any, problems have clients encountered using MCS? How did clients and/or caseworkers address these problems?





  1. What, if any, benefits do clients report from using MCS?






  1. What changes would clients make to current MCS?




  1. Based on State, project administrator, and/or case worker experiences implementing MCS, are there best practices for other States that plan to implement similar technologies?



  1. Based on client experiences with MCS, are there best practices that will improve the client experience?




  1. What additional support or resources would be helpful from FNS or regional offices?




File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy