2020 FSA Virtual Training Conference Post-Conference Survey

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

2020 Overall Evaluation_FINAL

2020 FSA Virtual Training Conference Post-Conference Survey

OMB: 1845-0045

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2020 Virtual FSA Training Conference Overall Evaluation



  1. Is this your first experience with a virtual conference?



  1. Yes

  2. No



  1. Have you attended any other virtual training conferences?



  1. Yes

  2. No



  1. Overall, how would you rate your experience at the 2020 Virtual FSA Training Conference?



  1. Excellent

  2. Good

  3. Fair

  4. Poor



  1. Please respond to the following statements about the 2020 Virtual FSA Training Conference:

The conference content provided was effective.

(1 being the least and 5 being the most)



1

2

3

4

5











This conference provided the training I need to better perform my job.

(1 being the least and 5 being the most)



1

2

3

4

5



This conference enhanced my knowledge, skill, or proficiency of federal financial aid.

(1 being the least and 5 being the most)



1

2

3

4

5

This conference was well-organized, well-planned, and well-executed.

(1 being the least and 5 being the most)


1

2

3

4

5





  1. Why did you choose to attend the 2020 Virtual FSA Training Conference over other higher education conferences? (select all that apply)



  1. Direct access to federal staff

  2. One-on-one time with subject matter experts

  3. Resource Center services

  4. Training sessions (general, breakout, hands-on, BOF)

  5. Time of year

  6. Networking with Financial Aid Professionals

  7. Other

  1. Did you visit the Resource Center?



  1. Yes

  2. No

If no, then why didn’t you visit the Resource Center?

    • I wasn’t aware of it

    • I didn’t have time

    • I wasn’t interested

6b. If you did visit the Resource Center, were you satisfied with your virtual experience and service?

  1. Yes

  2. No

If no, why

  1. Did you find the virtual platform easy to navigate?



  1. Yes

  2. No









  1. How likely are you to access the training sessions On-Demand?

(1 being the least and 5 being the most)

1

2

3

4

5



  1. Was there any additional useful information we could have provided on the conference website or event platform? If yes, please describe:



  1. Yes (explain)

  2. No

  1. Would you prefer an in-person, virtual or hybrid event in the future?



  1. In-person

  2. Virtual

  3. Hybrid



  1. What did you miss most about not being in-person for this year’s conference?



Please Explain:



  1. Were you able to access all the sessions you wanted to during the week either live or on demand?



  1. Yes

  2. No

If No, then why?



  1. What sessions would you like to see in the future?



  1. Do you have any comments or suggestions you would like to share?









According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1845-0045. Public reporting burden for this collection of information is estimated to average 7 minutes per response, including time for reviewing instructions, searching existing data sources, gathering, and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary. If you have comments or concerns regarding the status of your individual submission of this poll survey, please contact Brittney Cottingham, [email protected] directly.



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