DOCUMENTATION FOR THE GENERIC CLEARANCE

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DOCUMENTATION FOR THE GENERIC CLEARANCE
OF CUSTOMER SERVICE SATISFACTION COLLECTIONS 


TITLE OF INFORMATION COLLECTION:  Virtual Title IV Technical Assistance
(the name of the collection that is the subject of the 10-day review request)

[ X] SURVEY 	  [ ] FOCUS GROUP      [ ] SOFTWARE USABILITY TESTING   

DESCRIPTION OF THIS SPECIFIC COLLECTION 
Specify all relevant information, including 

    1. intended purpose: The purpose of this survey is to gather information to access the effectiveness and quality of recently conducted Virtual Technical Assistance Training.

    2. need for the collection: To gain customer feedback.

    3. planned use of the data:  Specific feedback will help us in developing content for future interaction with university administrators

    4. date(s) and location(s):  1.18.2021, online.

    5. collection procedures:  Attendees/participants will be sent a link to the electronic survey

    6. number of focus groups, surveys, usability testing sessions: One survey per attendee

    7. description of respondents/participants.  University Presidents, Financial Aid Administrators or their designated representative


State whether the data collection will be completed one time, will be collected on an annual basis, or other. One Time

Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan.  If a focus group also includes a survey, include both.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE



BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent 
No. of Respondents
Participation Time
Burden

20
5 minutes
2 hours




Totals
20
5 minutes
2 hours

BURDEN COST COMPUTATION (this is only required when a stipend is being offered)
Category of Respondent 
No. of Respondents
Hourly 
Rate
Response Time
Total










Totals





STATISTICAL INFORMATION 
If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.



REQUESTED APPROVAL DATE:	1/15/2021

NAME OF CONTACT PERSON:  Freda Donald

TELEPHONE NUMBER:	202 377-3600

MAILING LOCATION:  UCP Rm 31J1, 830 First Street NE, Washington, DC 20202

ED DEPARTMENT, OFFICE:  Federal Student Aid/Partner Technical Assistance Group/Minority-Serving and Under-Resourced Schools Division