Generic Template

COVID 19 Impact Survey 2021 Final.docx

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Generic Template

OMB: 1845-0045

Document [docx]
Download: docx | pdf

Not an A-11 survey


DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS


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TITLE OF INFORMATION COLLECTION: Impact of COVID-19 Institutional Survey

(the name of the collection that is the subject of the 10-day review request)


[ X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING


DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including


  1. intended purpose: The purpose of this anonymous survey is to gather information to determine the impact of COVID-19 on the Spring return to operational status of the Minority-Serving and Under-Resourced schools we serve in order to plan training for these institutions.


  1. need for the collection: To gain customer feedback.


  1. planned use of the data: Specific feedback will help us in developing content for planning to better assist our schools with adjusted calendars and/or instructional methodologies due the COVID-19.


  1. date(s) and location(s): 12.28.20 This survey is an online survey.


  1. collection procedures: Participants will be sent a link to the electronic survey


  1. number of focus groups, surveys, usability testing sessions: One survey per university


  1. description of respondents/participants. Financial Aid Administrators, or their designated representatives


State whether the data collection will be completed one time, will be collected on an annual basis, or other. One Time


Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both.


AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE


BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):


Category of Respondent

No. of Respondents

Participation Time

Burden


731

5 minutes

61





Totals

731

5

61 hours


BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent

No. of Respondents

Hourly

Rate

Response Time

Total

N/A










Totals






STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.




REQUESTED APPROVAL DATE: 1/11/2021


NAME OF CONTACT PERSON: Freda Donald


TELEPHONE NUMBER: 202 377-3600


MAILING LOCATION: UCP Rm 31J1, 830 First Street NE, Washington, DC 20202


ED DEPARTMENT, OFFICE: Federal Student Aid/Partner Technical Assistance Group/Minority-Serving and Under-Resourced Schools Division


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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleDOCUMENTATION FOR THE GENERIC CLEARANCE
Author558022
File Modified0000-00-00
File Created2021-09-03

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