FMCSA is seeking approval of a revision of the ICR due to 3 new information collection instruments, the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms and an increase in estimates of annual responses, respondents, annual burden hours, and respondent burden cost due to the year-over-year expected complaint increase. FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry.
The NCCDB allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed.
Complainants may visit the NCCDB online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations.
The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the NCCDB, where it is directed to the proper FMCSA or DOT office for investigation.
None
PL: Pub.L. 109 - 59 4214, Stat. 1144 Name of Law: SAFETEA-LU
There is an increase of 6,382 responses and 1,597 burden hours. An addition of 407 responses and 103 burden hours due to 3 new ICs for ELD, SAP, and MRO complaints and an update of 5,975 responses and 1,494 burden hours due to an update in estimates. The increase is due to the year-over-year expected complaint increase, which is consistent with the methodology of the previous ICR. In addition, there is a small increase (103 burden hours) due to the addition of the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms not included in the previous ICR. The wage related burden costs were inadvertently reported in the table previously and are now reported in section 12 of the supporting statement.
$728,276
No
Yes
Yes
No
No
No
No
Monique Riddick 202 366-8045
Reginfo record details
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
IC-6: Medical Review Officer (MRO) Complaints