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30689 Q_IRS Web Browse V4_20210611_DOT (1)
ICR 202204-1090-002 · OMB 1090-0008 · Object 120880801.
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| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
|---|---|
| File Title | 30689 Q_IRS Web Browse V4_20210611_DOT (1) |
| Author | Jon Cioffi |
| Last Modified By | Calc |
| File Modified | 2022-03-15 |
| File Created | 2026-10-19 |
| Conversion State | complete |
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The text you see here will appear at the top and bottom of your survey, examples below. Default text is included and you may modify this text as needed. Welcome and Thank You Text Welcome Text Welcome Text - Tablet / Phone Thank you for visiting the Internal Revenue Service (IRS). You’ve been randomly selected to tell us how we can improve IRS.gov. Thank you for visiting the Internal Revenue Service (IRS). You’ve been randomly selected to tell us how we can improve IRS.gov. Participation is voluntary and all responses are anonymous. We only receive compiled data, which does not allow us to identify you individually. Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. Participation is voluntary and all responses are anonymous. We only receive compiled data, which does not allow us to identify you individually. Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. As a reminder, we are NOT able to answer any tax or personal questions submitted through this survey. As a reminder, we are NOT able to answer any tax or personal questions submitted through this survey. Required questions are denoted by an * Required questions are denoted by an * Thank You Text Thank You Text - Tablet / Phone Thank you very much for completing this survey. All answers and comments will be used by the IRS to help better serve you. Thank you very much for completing this survey. All answers and comments will be used by the IRS to help better serve you. Example Desktop Example Mobile ForeSee Results - Confidential and Proprietary Model Name Model ID Partitioned Date Model Version Label 1 Look and Feel Appeal 2 Look and Feel Balance 3 Look and Feel Readability IRS Spanish V4 E1xg4pZdttEcYpQk9wEo5A4C Yes - 2MQ Red & Strike-Through: Delete Underlined & Italicized: Re-order Pink: Addition Blue: Reword 17.3.Y Element Questions Look and Feel (1=Poor, 10=Excellent, Don't Know) Please rate the visual appeal of IRS.gov. Please rate the balance of graphics and text on IRS.gov. Please rate the readability of the pages on IRS.gov. Site Performance (1=Poor, 10=Excellent, Don't Know) 4 Site Performance Please rate how quickly pages load on IRS.gov. - Loading Label 16 Satisfaction Overall 17 Satisfaction Expectations 18 Satisfaction Ideal Satisfaction Questions Satisfaction What is your overall satisfaction with IRS.gov? (1=Very Dissatisfied, 10=Very Satisfied) How well does IRS.gov meet your expectations? (1=Falls Short, 10=Exceeds) How does IRS.gov compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) Label 19 Return Future Behaviors Return (1=Very Unlikely, 10=Very Likely) How likely are you to return to IRS.gov? Recommend (1=Very Unlikely, 10=Very Likely) 20 Recommend How likely are you to recommend IRS.gov to someone else? 21 Primary Resource Primary Resource (1=Very Unlikely, 10=Very Likely) How likely are you to use IRS.gov as your primary resource for tax information? 5 Site Performance Please rate the consistency of speed from page to page on - Consistency IRS.gov. 6 Site Performance Please rate how completely the page content loads on - Completeness IRS.gov. 7 Navigation Organized 8 Navigation Options 9 Navigation Layout 10 Information Browsing - Sort 11 Information Browsing Narrow 12 Information Browsing Features Navigation (1=Poor, 10=Excellent, Don't Know) Please rate how well IRS.gov is organized. Please rate the options available for navigating IRS.gov. Please rate how well IRS.gov layout helps you find what you need. Information Browsing (1=Poor, 10=Excellent, Don't Know) Please rate the ability to sort information by criteria that are important to you on IRS.gov. Please rate the ability to narrow choices to find the information you are looking for on IRS.gov. Please rate how well the features on IRS.gov help you find the information you need. Site Information (1=Poor, 10=Excellent, Don't Know) 13 Site Information - Please rate the thoroughness of information provided on IRS.gov. Thoroughness 14 Site Information - Please rate how understandable IRS.gov’s information is. Understandable 15 Site Information - Please rate how well IRS.gov’s information provides answers to your questions. Answers ForeSee Results - Confidential and Proprietary Model Name Model ID Partitioned Date IRS Main Survey V4 E1xg4pZdttEcYpQk9wEo5A4C Yes - 2MQ AP Question Skip From Question Text Tag JLB8418Q001 us_depart I am visiting IRS.gov today as… ment_of_tr easury_irs _q_irs_we b_browse _v4_1_rol e QID JLB8418Q002 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_1a_ot her_role JLB8418Q003 us_depart ment_of_tr easury_irs _q_irs_we Please specify what best describes your role today: 1a 2 Do any of these situations apply to you? (Select all that apply.) JLB8418Q004 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_2a_ot her_indivi dual_roles Please describe your tax role/situation: 2a JLB8418Q005 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3_rea son What was your main reason for visiting IRS.gov today? JLB8418Q006 us_depart ment_of_tr easury_irs _q_irs_we 3a What was your main reason for visiting IRS.gov today? JLB8418Q007 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3b_ot her_reaso n 3b Please specify other reason for visiting: JLB8418Q008 us_depart ment_of_tr easury_irs _q_irs_we 4a Please indicate which specific payment tasks describe your visit today. (Select all that apply) JLB8418Q009 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4aa_ other_pay ments JLB8418Q010 us_depart ment_of_tr easury_irs _q_irs_we 4aa Please specify your other payment task: 4b Please indicate which specific refund tasks describe your visit today. (Select all that apply) JLB8418Q011 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ba_ other_refu nd JLB8418Q012 us_depart ment_of_tr easury_irs _q_irs_we 4ba Please specify you other refund task: 4c Please indicate which specific tax records tasks describe your visit today. (Select all that apply) JLB8418Q013 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ca_ other_tran script JLB8418Q014 us_depart ment_of_tr easury_irs _q_irs_we 4ca Please specify your other tax records task: 4d Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) JLB8418Q015 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4da_ other_for ms JLB8418Q016 us_depart ment_of_tr easury_irs _q_irs_we 4da Please specify your other forms, publications or instructions task: 4e Please indicate which specific penalties tasks describe your visit today. (Select all that apply) JLB8418Q017 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ea_ other_pen alties JLB8418Q018 us_depart ment_of_tr easury_irs _q_irs_we 4ea Please specify your other penalties task: 4f What type of identification number did you want to request or find more information about? JLB8418Q019 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4fa_o ther_id_nu mber JLB8418Q020 us_depart ment_of_tr easury_irs _q_irs_we 4fa Please specify what identification number information were looking for: Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) JLB8418Q021 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6_qu ality JLB8418Q022 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6a_o e_need Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. 6a Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. JLB8418Q023 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_7_ea se It was easy to complete what I needed to do. JLB8418Q024 us_depart ment_of_tr easury_irs _q_irs_we It took a reasonable amount of time to do what I needed to do. JLB8418Q025 us_depart ment_of_tr easury_irs _q_irs_we This interaction increased my confidence in the IRS. JLB8418Q026 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10_lo gin Were you able to log in to (or create an account for) any IRS online tool today? JLB8418Q027 us_depart ment_of_tr easury_irs _q_irs_we b_browse JLB8418Q028 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10b_ online_too l 10a What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) 10b Which IRS online tool(s) did you use today? (Select all that apply) JLB8418Q029 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10c_ oe_online _tool JLB8418Q030 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11_in formation 10c Please specify which online tools you used today: JLB8418Q031 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11a_ search 11a How did you look for information today? (Select all that apply) How was your search experience today? JLB8418Q032 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11b_ oe_search _term JLB8418Q033 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11c_ navigation 11b What specific search term(s) did you use to find information on IRS.gov? 11c How was your navigation experience today? (Select all that apply) JLB8418Q034 us_depart ment_of_tr easury_irs _q_irs_we In the past year, about how often did you visit IRS.gov? JLB8418Q035 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_13_o e_improve ment If you could change one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. Answer Choices An individual taxpayer (myself, my household, family member, etc.) Skip To 2 A business (corporation, partnership, small business, employee, etc.) A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) Other 1a Standard 1040 Filer (Wage/salary receiving employee) Retired Have self-employment income (1099) Foreign National Living in the US US Taxpayer living abroad Parent acting on behalf of a child Active duty military Acting on behalf of a deceased person and/or estate Disability recipients Other 2a Economic impact payment information Refund status 4b Tax forms, publications, or instructions 4d Child tax credit payment information Filing or filing information Payments, payment plans or balance information 4a Tax records (tax transcript, account transcript, etc.) 4c Other Tools for tax professionals (e.g., e-services) 3a Free File information Tax Identification Number (EIN, PTIN, ITIN, etc.) Penalties Credits and deduction information 4f 4e Amended tax return status or information Identity theft, fraud, or scams General tax information Other 3b Make an online payment Seek information about payment options Set up an installment agreement or online payment agreement Look-up, modify, or cancel an existing payment Look-up, modify, or cancel an existing payment agreement Check my account balance View my payment history Other 4aa Check status of refund General information about tax refunds Review refund FAQs Other Download a copy of a transcript Order a transcript in the mail Find info about transcripts Obtain my adjusted gross income (AGI) from a previous year Obtain my filing status from a previous year View my current or prior year return View my balance and payment history 4ba Other 4ca Download current year tax forms Download prior year tax forms Print current year tax forms Print prior year tax forms Better understand tax rules and procedures Order tax forms e-file my forms Find examples of completed forms Other Learn about penalties for individual taxpayers Learn about penalties for small businesses or corporations Learn how to avoid a penalty Learn how to compute a penalty Learn about penalty relief criteria Learn how to request penalty relief Learn how to appeal a rejected request for penalty relief Learn about IRA additional tax penalties See what penalties I owe and/or the amounts due 4da Make a payment Other 4ea Employer Identification Number (EIN) Preparer Tax Identification Number (PTIN) Electronic Filing Identification Number (EFIN) Individual Tax Identification Number (ITIN) FATCA Identification Number (FIN) or FATCA Entity ID Identity Protection Personal Identification Number (IP PIN) Other Not sure/don't know Have not been in contact with the IRS for this reason Received a notice or letter from the IRS Called the IRS and spoke to a customer service representative Called the IRS and used the automated phone system to get information Visited an IRS office (Taxpayer Assistance Center) Visited IRS.gov 4fa Strongly Disagree 6a Disagree Neutral Agree Strongly Agree 6a Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree I did not have to log in or create an account I successfully logged in or created an account 10b I was unable to log in or create an account 10a Your account Direct Pay Where's My Refund Get Transcript Other 10c Search engine (such as Google or Bing) brought me to IRS website Used IRS website search Navigated through IRS website menu and/or links 11a 11c Typed link directly into the browser or bookmarked link Other I found what I was looking for in the Top Recommendations Search delivered a helpful set of results I was able to find what I searched for, but it wasn’t easy 11b Search did not deliver a helpful set of results 11b I did not encounter any difficulties with site navigation Navigation got more confusing as I got deeper into the site Expected links were not present on pages Links did not take me where I expected I was unsure where I should be clicking within the site Encountered technical difficulties (links didn't work, received error messages, etc.) This is my first time About once a week or more About once a month Every 6 months or less About once a year Less than once a year Red & Strike-Through: Delete Underlined & Italicized: Re-order Pink: Addition Blue: Reword AP Answer Tag an_individual_taxpayer_mysel f_my_household_family_mem ber_etc Required Y/N Type Y Radio button, one-up vertical N Text field, <100 char N Check box, one-up vertical a_business_corporation_partn ership_small_business_emplo yee_etc a_charity_or_non_profit_organ ization_tax_exempt_entity_go vernment_entity_employee_et c a_tax_professional_accountan t_attorney_bank_trust_officer_ enrolled_agent_tax_consultant _tax_preparer_etc other standard_1040_filer_wage_sal ary_receiving_employee retired have_self_employment_incom e_1099 foreign_national_living_in_the _us us_taxpayer_living_abroad parent_acting_on_behalf_of_a _child active_duty_military acting_on_behalf_of_a_decea sed_person_and_or_estate disability_recipients other N Text field, <100 char Y Radio button, one-up vertical Y Radio button, one-up vertical N Text field, <100 char refund_status_or_refund_infor mation tax_forms_publications_or_ins tructions filing_or_filing_information payments_or_balance_info_m ake_a_payment_payment_agr eements_check_balance_find _payment_info_etc tax_records_tax_transcript_ac count_transcript_etc other tools_for_tax_professionals_e g_e_services free_file_information tax_identification_number_ein _ptin_itin_etc penalties credits_and_deduction_inform ation amended_tax_return_status_o r_amend_my_previously_filed _return identity_theft_fraud_or_scams general_tax_information other make_an_online_payment Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical seek_information_about_pay ment_options set_up_an_installment_agree ment_or_online_payment_agr eement look_up_modify_or_cancel_an _existing_payment look_up_modify_or_cancel_an _existing_payment_agreemen t check_my_account_balance view_my_payment_history other check_status_of_refund general_information_about_ta x_refunds review_refund_faqs other download_a_copy_of_a_trans cript order_a_transcript_in_the_mai l find_info_about_transcripts obtain_my_adjusted_gross_in come_agi_from_a_previous_y ear obtain_my_filing_status_from_ a_previous_year view_my_current_or_prior_ye ar_return view_my_balance_and_paym ent_history other download_current_year_tax_f orms N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical download_prior_year_tax_for ms print_current_year_tax_forms print_prior_year_tax_forms better_understand_tax_rules_ and_procedures order_tax_forms e_file_my_forms find_examples_of_completed_ forms other learn_about_penalties_for_ind ividual_taxpayers learn_about_penalties_for_sm all_businesses_or_corporation s learn_how_to_avoid_a_penalt y learn_how_to_compute_a_pe nalty learn_about_penalty_relief_cri teria learn_how_to_request_penalt y_relief learn_how_to_appeal_a_rejec ted_request_for_penalty_relief learn_about_ira_additional_ta x_penalties see_what_penalties_i_owe_a nd_or_the_amounts_due make_a_payment other employer_identification_numb er_ein N Text field, <100 char Y Radio button, one-up vertical N Text area, <100 characters N Checkbox, one-up vertical preparer_tax_identification_nu mber_ptin electronic_filing_identification_ number_efin individual_tax_identification_n umber_itin fatca_identification_number_fi n_or_fatca_entity_id identity_protection_personal_i dentification_number_ip_pin other not_sure_dont_know have_not_been_in_contact_wi th_the_irs_for_this_reason received_a_notice_or_letter_fr om_the_irs called_the_irs_and_spoke_to_ a_customer_service_represen tative called_the_irs_and_used_the_ automated_phone_system_to _get_information visited_an_irs_office_taxpayer _assistance_center visited_irsgov Y Radio button, one-up vertical N Text area, <255 character limit strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical N Radio button, one-up vertical strongly_disagree disagree neutral agree strongly_agree disagree neutral agree strongly_agree i_did_not_have_to_log_in_or_ create_an_account i_successfully_logged_in_or_c reated_an_account i_was_unable_to_log_in_or_cr eate_an_account your_account N Text area, no character limit N Checkbox, one-up vertical N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical direct_pay wheres_my_refund get_transcript other search_engine_such_as_goog le_or_bing_brought_me_to_irs _website used_irs_website_search navigated_through_irs_websit e_menu_and_or_links typed_link_directly_into_the_b rowser_or_bookmarked_link other i_found_what_i_was_looking_f or_in_the_top_recommendatio ns search_delivered_a_helpful_s et_of_results i_was_able_to_find_what_i_se arched_for_but_it_wasn’t_eas y search_did_not_deliver_a_hel pful_set_of_results i_did_not_encounter_any_diffi culties_with_site_navigation N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical N Text area, no character limit navigation_got_more_confusin g_as_i_got_deeper_into_the_ site expected_links_were_not_pre sent_on_pages links_did_not_take_me_where _i_expected i_was_unsure_where_i_shoul d_be_clicking_within_the_site encountered_technical_difficul ties_links_didnt_work_receive d_error_messages_etc this_is_my_first_time about_once_a_week_or_more about_once_a_month every_6_months_or_less about_once_a_year less_than_once_a_year Special Instructions CQ Label Skip logic group 1_Role Skip logic group 1A_Other Role Skip logic group 2_Individual Roles Skip logic group 2A_Other Individual Roles Skip logic group 3_Reason Skip logic group 3A_Reason II Skip logic group 3B_Other Reason Skip logic group 4A_Payments Skip logic group 4AA_Other Payments Skip logic group 4B_Refund Skip logic group 4BA_Other Refund Skip logic group 4C_Transcript Skip logic group 4CA_Other Transcript Skip logic group 4D_Forms Skip logic group 4DA_Other Forms Skip logic group 4E_Penalties Skip logic group 4EA_Other Penalties Skip logic group 4F_ID Number Skip logic group 4FA_Other ID Number 5_Contact Skip logic group 6_Quality Skip logic group 6A_OE Need 7_Ease 8_Efficiency 9_Confidence Skip logic group 10_Login Skip logic group 10A_OE Login Skip logic group 10B_Online Tool Skip logic group 10C_OE Online Tool Skip logic group 11_Information Skip logic group 11A_Search Skip logic group 11B_OE Search Term Skip logic group 11C_Navigation 12_Frequency 13_OE Improvement Model Name Model ID Partitioned Date IRS Main Survey V4 E1xg4pZdttEcYpQk9wEo5A4C Yes - 2MQ AP Question Skip From Question Text Tag JLB8418Q001 us_depart I am visiting IRS.gov today as… ment_of_tr easury_irs _q_irs_we b_browse _v4_1_rol e QID JLB8418Q002 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_1a_ot her_role JLB8418Q003 us_depart ment_of_tr easury_irs _q_irs_we Please specify what best describes your role today: 1a 2 Do any of these situations apply to you? (Select all that apply.) JLB8418Q004 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_2a_ot her_indivi dual_roles Please describe your tax role/situation: 2a JLB8418Q005 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3_rea son What was your main reason for visiting IRS.gov today? JLB8418Q006 us_depart ment_of_tr easury_irs _q_irs_we 3a What was your main reason for visiting IRS.gov today? JLB8418Q007 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3b_ot her_reaso n 3b Please specify other reason for visiting: JLB8418Q008 us_depart ment_of_tr easury_irs _q_irs_we 4a Please indicate which specific payment tasks describe your visit today. (Select all that apply) JLB8418Q009 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4aa_ other_pay ments JLB8418Q010 us_depart ment_of_tr easury_irs _q_irs_we 4aa Please specify your other payment task: 4b Please indicate which specific refund tasks describe your visit today. (Select all that apply) JLB8418Q011 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ba_ other_refu nd JLB8418Q012 us_depart ment_of_tr easury_irs _q_irs_we 4ba Please specify you other refund task: 4c Please indicate which specific tax records tasks describe your visit today. (Select all that apply) JLB8418Q013 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ca_ other_tran script JLB8418Q014 us_depart ment_of_tr easury_irs _q_irs_we 4ca Please specify your other tax records task: 4d Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) JLB8418Q015 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4da_ other_for ms JLB8418Q016 us_depart ment_of_tr easury_irs _q_irs_we 4da Please specify your other forms, publications or instructions task: 4e Please indicate which specific penalties tasks describe your visit today. (Select all that apply) JLB8418Q017 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ea_ other_pen alties JLB8418Q018 us_depart ment_of_tr easury_irs _q_irs_we 4ea Please specify your other penalties task: 4f What type of identification number did you want to request or find more information about? JLB8418Q019 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4fa_o ther_id_nu mber JLB8418Q020 us_depart ment_of_tr easury_irs _q_irs_we 4fa Please specify what identification number information were looking for: Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) JLB8418Q021 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6_qu ality JLB8418Q022 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6a_o e_need Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. 6a Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. JLB8418Q023 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_7_ea se It was easy to complete what I needed to do. JLB8418Q024 us_depart ment_of_tr easury_irs _q_irs_we It took a reasonable amount of time to do what I needed to do. JLB8418Q025 us_depart ment_of_tr easury_irs _q_irs_we This interaction increased my confidence in the IRS. JLB8418Q026 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10_lo gin Were you able to log in to (or create an account for) any IRS online tool today? JLB8418Q027 us_depart ment_of_tr easury_irs _q_irs_we b_browse JLB8418Q028 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10b_ online_too l 10a What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) 10b Which IRS online tool(s) did you use today? (Select all that apply) JLB8418Q029 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10c_ oe_online _tool JLB8418Q030 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11_in formation 10c Please specify which online tools you used today: JLB8418Q031 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11a_ search 11a How did you look for information today? (Select all that apply) How was your search experience today? JLB8418Q032 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11b_ oe_search _term JLB8418Q033 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11c_ navigation 11b What specific search term(s) did you use to find information on IRS.gov? 11c How was your navigation experience today? (Select all that apply) JLB8418Q034 us_depart ment_of_tr easury_irs _q_irs_we In the past year, about how often did you visit IRS.gov? JLB8418Q035 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_13_o e_improve ment If you could change one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. Answer Choices An individual taxpayer (myself, my household, family member, etc.) Skip To 2 A business (corporation, partnership, small business, employee, etc.) A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) Other 1a Standard 1040 Filer (Wage/salary receiving employee) Retired Have self-employment income (1099) Foreign National Living in the US US Taxpayer living abroad Parent acting on behalf of a child Active duty military Acting on behalf of a deceased person and/or estate Disability recipients Other 2a Economic impact payment information Refund status 4b Tax forms, publications, or instructions 4d Child tax credit payment information Filing or filing information Payments, payment plans or balance information 4a Tax records (tax transcript, account transcript, etc.) 4c Other Tools for tax professionals (e.g., e-services) 3a Free File information Tax Identification Number (EIN, PTIN, ITIN, etc.) Penalties Credits and deduction information 4f 4e Amended tax return status or information Identity theft, fraud, or scams General tax information Other 3b Make an online payment Seek information about payment options Set up an installment agreement or online payment agreement Look-up, modify, or cancel an existing payment Look-up, modify, or cancel an existing payment agreement Check my account balance View my payment history Other 4aa Check status of refund General information about tax refunds Review refund FAQs Other Download a copy of a transcript Order a transcript in the mail Find info about transcripts Obtain my adjusted gross income (AGI) from a previous year Obtain my filing status from a previous year View my current or prior year return View my balance and payment history 4ba Other 4ca Download current year tax forms Download prior year tax forms Print current year tax forms Print prior year tax forms Better understand tax rules and procedures Order tax forms e-file my forms Find examples of completed forms Other Learn about penalties for individual taxpayers Learn about penalties for small businesses or corporations Learn how to avoid a penalty Learn how to compute a penalty Learn about penalty relief criteria Learn how to request penalty relief Learn how to appeal a rejected request for penalty relief Learn about IRA additional tax penalties See what penalties I owe and/or the amounts due 4da Make a payment Other 4ea Employer Identification Number (EIN) Preparer Tax Identification Number (PTIN) Electronic Filing Identification Number (EFIN) Individual Tax Identification Number (ITIN) FATCA Identification Number (FIN) or FATCA Entity ID Identity Protection Personal Identification Number (IP PIN) Other Not sure/don't know Have not been in contact with the IRS for this reason Received a notice or letter from the IRS Called the IRS and spoke to a customer service representative Called the IRS and used the automated phone system to get information Visited an IRS office (Taxpayer Assistance Center) Visited IRS.gov 4fa Strongly Disagree 6a Disagree Neutral Agree Strongly Agree 6a Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree I did not have to log in or create an account I successfully logged in or created an account 10b I was unable to log in or create an account 10a Your account Direct Pay Where's My Refund Get Transcript Other 10c Search engine (such as Google or Bing) brought me to IRS website Used IRS website search Navigated through IRS website menu and/or links 11a 11c Typed link directly into the browser or bookmarked link Other I found what I was looking for in the Top Recommendations Search delivered a helpful set of results I was able to find what I searched for, but it wasn’t easy 11b Search did not deliver a helpful set of results 11b I did not encounter any difficulties with site navigation Navigation got more confusing as I got deeper into the site Expected links were not present on pages Links did not take me where I expected I was unsure where I should be clicking within the site Encountered technical difficulties (links didn't work, received error messages, etc.) This is my first time About once a week or more About once a month Every 6 months or less About once a year Less than once a year Red & Strike-Through: Delete Underlined & Italicized: Re-order Pink: Addition Blue: Reword AP Answer Tag an_individual_taxpayer_mysel f_my_household_family_mem ber_etc Required Y/N Type Y Radio button, one-up vertical N Text field, <100 char N Check box, one-up vertical a_business_corporation_partn ership_small_business_emplo yee_etc a_charity_or_non_profit_organ ization_tax_exempt_entity_go vernment_entity_employee_et c a_tax_professional_accountan t_attorney_bank_trust_officer_ enrolled_agent_tax_consultant _tax_preparer_etc other standard_1040_filer_wage_sal ary_receiving_employee retired have_self_employment_incom e_1099 foreign_national_living_in_the _us us_taxpayer_living_abroad parent_acting_on_behalf_of_a _child active_duty_military acting_on_behalf_of_a_decea sed_person_and_or_estate disability_recipients other N Text field, <100 char Y Radio button, one-up vertical Y Radio button, one-up vertical N Text field, <100 char refund_status_or_refund_infor mation tax_forms_publications_or_ins tructions filing_or_filing_information payments_or_balance_info_m ake_a_payment_payment_agr eements_check_balance_find _payment_info_etc tax_records_tax_transcript_ac count_transcript_etc other tools_for_tax_professionals_e g_e_services free_file_information tax_identification_number_ein _ptin_itin_etc penalties credits_and_deduction_inform ation amended_tax_return_status_o r_amend_my_previously_filed _return identity_theft_fraud_or_scams general_tax_information other make_an_online_payment Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical seek_information_about_pay ment_options set_up_an_installment_agree ment_or_online_payment_agr eement look_up_modify_or_cancel_an _existing_payment look_up_modify_or_cancel_an _existing_payment_agreemen t check_my_account_balance view_my_payment_history other check_status_of_refund general_information_about_ta x_refunds review_refund_faqs other download_a_copy_of_a_trans cript order_a_transcript_in_the_mai l find_info_about_transcripts obtain_my_adjusted_gross_in come_agi_from_a_previous_y ear obtain_my_filing_status_from_ a_previous_year view_my_current_or_prior_ye ar_return view_my_balance_and_paym ent_history other download_current_year_tax_f orms N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical download_prior_year_tax_for ms print_current_year_tax_forms print_prior_year_tax_forms better_understand_tax_rules_ and_procedures order_tax_forms e_file_my_forms find_examples_of_completed_ forms other learn_about_penalties_for_ind ividual_taxpayers learn_about_penalties_for_sm all_businesses_or_corporation s learn_how_to_avoid_a_penalt y learn_how_to_compute_a_pe nalty learn_about_penalty_relief_cri teria learn_how_to_request_penalt y_relief learn_how_to_appeal_a_rejec ted_request_for_penalty_relief learn_about_ira_additional_ta x_penalties see_what_penalties_i_owe_a nd_or_the_amounts_due make_a_payment other employer_identification_numb er_ein N Text field, <100 char Y Radio button, one-up vertical N Text area, <100 characters N Checkbox, one-up vertical preparer_tax_identification_nu mber_ptin electronic_filing_identification_ number_efin individual_tax_identification_n umber_itin fatca_identification_number_fi n_or_fatca_entity_id identity_protection_personal_i dentification_number_ip_pin other not_sure_dont_know have_not_been_in_contact_wi th_the_irs_for_this_reason received_a_notice_or_letter_fr om_the_irs called_the_irs_and_spoke_to_ a_customer_service_represen tative called_the_irs_and_used_the_ automated_phone_system_to _get_information visited_an_irs_office_taxpayer _assistance_center visited_irsgov Y Radio button, one-up vertical N Text area, <255 character limit strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical N Radio button, one-up vertical strongly_disagree disagree neutral agree strongly_agree disagree neutral agree strongly_agree i_did_not_have_to_log_in_or_ create_an_account i_successfully_logged_in_or_c reated_an_account i_was_unable_to_log_in_or_cr eate_an_account your_account N Text area, no character limit N Checkbox, one-up vertical N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical direct_pay wheres_my_refund get_transcript other search_engine_such_as_goog le_or_bing_brought_me_to_irs _website used_irs_website_search navigated_through_irs_websit e_menu_and_or_links typed_link_directly_into_the_b rowser_or_bookmarked_link other i_found_what_i_was_looking_f or_in_the_top_recommendatio ns search_delivered_a_helpful_s et_of_results i_was_able_to_find_what_i_se arched_for_but_it_wasn’t_eas y search_did_not_deliver_a_hel pful_set_of_results i_did_not_encounter_any_diffi culties_with_site_navigation N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical N Text area, no character limit navigation_got_more_confusin g_as_i_got_deeper_into_the_ site expected_links_were_not_pre sent_on_pages links_did_not_take_me_where _i_expected i_was_unsure_where_i_shoul d_be_clicking_within_the_site encountered_technical_difficul ties_links_didnt_work_receive d_error_messages_etc this_is_my_first_time about_once_a_week_or_more about_once_a_month every_6_months_or_less about_once_a_year less_than_once_a_year Special Instructions CQ Label Skip logic group 1_Role Skip logic group 1A_Other Role Skip logic group 2_Individual Roles Skip logic group 2A_Other Individual Roles Skip logic group 3_Reason Skip logic group 3A_Reason II Skip logic group 3B_Other Reason Skip logic group 4A_Payments Skip logic group 4AA_Other Payments Skip logic group 4B_Refund Skip logic group 4BA_Other Refund Skip logic group 4C_Transcript Skip logic group 4CA_Other Transcript Skip logic group 4D_Forms Skip logic group 4DA_Other Forms Skip logic group 4E_Penalties Skip logic group 4EA_Other Penalties Skip logic group 4F_ID Number Skip logic group 4FA_Other ID Number 5_Contact Skip logic group 6_Quality Skip logic group 6A_OE Need 7_Ease 8_Efficiency 9_Confidence Skip logic group 10_Login Skip logic group 10A_OE Login Skip logic group 10B_Online Tool Skip logic group 10C_OE Online Tool Skip logic group 11_Information Skip logic group 11A_Search Skip logic group 11B_OE Search Term Skip logic group 11C_Navigation 12_Frequency 13_OE Improvement Model Name Model ID Partitioned Date IRS Main Survey V4 E1xg4pZdttEcYpQk9wEo5A4C Yes - 2MQ AP Question Skip From Question Text Tag JLB8418Q001 us_depart I am visiting IRS.gov today as… ment_of_tr easury_irs _q_irs_we b_browse _v4_1_rol e QID JLB8418Q002 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_1a_ot her_role JLB8418Q003 us_depart ment_of_tr easury_irs _q_irs_we Please specify what best describes your role today: 1a 2 Do any of these situations apply to you? (Select all that apply.) JLB8418Q004 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_2a_ot her_indivi dual_roles Please describe your tax role/situation: 2a JLB8418Q005 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3_rea son What was your main reason for visiting IRS.gov today? JLB8418Q006 us_depart ment_of_tr easury_irs _q_irs_we 3a What was your main reason for visiting IRS.gov today? JLB8418Q007 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3b_ot her_reaso n JLB8418Q008 us_depart ment_of_tr easury_irs _q_irs_we 3b Please specify other reason for visiting: 4a Please indicate which specific payment tasks describe your visit today. (Select all that apply) 4a JLB8418Q009 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4aa_ other_pay ments JLB8418Q010 us_depart ment_of_tr easury_irs _q_irs_we 4aa Please specify your other payment task: 4b Please indicate which specific refund tasks describe your visit today. (Select all that apply) JLB8418Q011 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ba_ other_refu nd JLB8418Q012 us_depart ment_of_tr easury_irs _q_irs_we 4ba Please specify you other refund task: 4c Please indicate which specific tax records tasks describe your visit today. (Select all that apply) JLB8418Q013 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ca_ other_tran script JLB8418Q014 us_depart ment_of_tr easury_irs _q_irs_we 4ca Please specify your other tax records task: 4d Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) JLB8418Q015 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4da_ other_for ms JLB8418Q016 us_depart ment_of_tr easury_irs _q_irs_we 4da Please specify your other forms, publications or instructions task: 4e Please indicate which specific penalties tasks describe your visit today. (Select all that apply) JLB8418Q017 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ea_ other_pen alties JLB8418Q018 us_depart ment_of_tr easury_irs _q_irs_we 4ea Please specify your other penalties task: 4f What type of identification number did you want to request or find more information about? JLB8418Q019 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4fa_o ther_id_nu mber JLB8418Q020 us_depart ment_of_tr easury_irs _q_irs_we 4fa Please specify what identification number information were looking for: JLB8418Q021 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6_qu ality Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. JLB8418Q022 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6a_o e_need 6a Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. JLB8418Q023 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_7_ea se It was easy to complete what I needed to do. JLB8418Q024 us_depart ment_of_tr easury_irs _q_irs_we It took a reasonable amount of time to do what I needed to do. JLB8418Q025 us_depart ment_of_tr easury_irs _q_irs_we This interaction increased my confidence in the IRS. JLB8418Q026 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10_lo gin Were you able to log in to (or create an account for) any IRS online tool today? JLB8418Q027 us_depart ment_of_tr easury_irs _q_irs_we b_browse 10a What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) JLB8418Q028 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10b_ online_too l 10b Which IRS online tool(s) did you use today? (Select all that apply) JLB8418Q029 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10c_ oe_online _tool JLB8418Q030 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11_in formation 10c Please specify which online tools you used today: JLB8418Q031 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11a_ search 11a How did you look for information today? (Select all that apply) How was your search experience today? JLB8418Q032 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11b_ oe_search _term JLB8418Q033 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11c_ navigation 11b What specific search term(s) did you use to find information on IRS.gov? 11c How was your navigation experience today? (Select all that apply) JLB8418Q034 us_depart ment_of_tr easury_irs _q_irs_we In the past year, about how often did you visit IRS.gov? JLB8418Q035 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_13_o e_improve ment If you could change one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in your response. Answer Choices An individual taxpayer (myself, my household, family member, etc.) Skip To 2 A business (corporation, partnership, small business, employee, etc.) A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) Other 1a Standard 1040 Filer (Wage/salary receiving employee) Retired Have self-employment income (1099) Foreign National Living in the US US Taxpayer living abroad Parent acting on behalf of a child Active duty military Acting on behalf of a deceased person and/or estate Disability recipients Other 2a COVID-19 tax relief or Economic Impact Payments Tax forms, publications, or instructions 4d Refund status or refund information 4b Filing or filing information Payments or balance info (make a payment, payment agreements, check balance, find payment info, etc.) 4a Tax records (tax transcript, account transcript, etc.) 4c Other Tools for tax professionals (e.g., e-services) 3a Free File information Tax Identification Number (EIN, PTIN, ITIN, etc.) Penalties Credits and deduction information 4f 4e Amended tax return status or amend my previously filed return Identity theft, fraud, or scams General tax information Other Make an online payment 3b Seek information about payment options Set up an installment agreement or online payment agreement Look-up, modify, or cancel an existing payment Look-up, modify, or cancel an existing payment agreement Check my account balance View my payment history Other 4aa Check status of refund General information about tax refunds Review refund FAQs Other 4ba Download a copy of a transcript Order a transcript in the mail Find info about transcripts Obtain my adjusted gross income (AGI) from a previous year Obtain my filing status from a previous year View my current or prior year return View my balance and payment history Other 4ca Download current year tax forms Download prior year tax forms Print current year tax forms Print prior year tax forms Better understand tax rules and procedures Order tax forms e-file my forms Find examples of completed forms Other Learn about penalties for individual taxpayers Learn about penalties for small businesses or corporations Learn how to avoid a penalty Learn how to compute a penalty Learn about penalty relief criteria Learn how to request penalty relief Learn how to appeal a rejected request for penalty relief Learn about IRA additional tax penalties See what penalties I owe and/or the amounts due Make a payment 4da Other 4ea Employer Identification Number (EIN) Preparer Tax Identification Number (PTIN) Electronic Filing Identification Number (EFIN) Individual Tax Identification Number (ITIN) FATCA Identification Number (FIN) or FATCA Entity ID Identity Protection Personal Identification Number (IP PIN) Other Not sure/don't know 4fa Have not been in contact with the IRS for this reason Received a notice or letter from the IRS Called the IRS and spoke to a customer service representative Called the IRS and used the automated phone system to get information Visited an IRS office (Taxpayer Assistance Center) Visited IRS.gov Strongly Disagree 6a Disagree Neutral Agree Strongly Agree 6a Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree I did not have to log in or create an account I successfully logged in or created an account 10b I was unable to log in or create an account 10a Your account Direct Pay Where's My Refund Get Transcript Other 10c Search engine (such as Google or Bing) brought me to IRS website Used IRS website search Navigated through IRS website menu and/or links 11a 11c Typed link directly into the browser or bookmarked link Other I found what I was looking for in the Top Recommendations Search delivered a helpful set of results I was able to find what I searched for, but it wasn’t easy 11b Search did not deliver a helpful set of results 11b I did not encounter any difficulties with site navigation Navigation got more confusing as I got deeper into the site Expected links were not present on pages Links did not take me where I expected I was unsure where I should be clicking within the site Encountered technical difficulties (links didn't work, received error messages, etc.) This is my first time About once a week or more About once a month Every 6 months or less About once a year Less than once a year Red & Strike-Through: Delete Underlined & Italicized: Re-order Pink: Addition Blue: Reword AP Answer Tag an_individual_taxpayer_mysel f_my_household_family_mem ber_etc Required Y/N Type Y Radio button, one-up vertical N Text field, <100 char N Check box, one-up vertical a_business_corporation_partn ership_small_business_emplo yee_etc a_charity_or_non_profit_organ ization_tax_exempt_entity_go vernment_entity_employee_et c a_tax_professional_accountan t_attorney_bank_trust_officer_ enrolled_agent_tax_consultant _tax_preparer_etc other standard_1040_filer_wage_sal ary_receiving_employee retired have_self_employment_incom e_1099 foreign_national_living_in_the _us us_taxpayer_living_abroad parent_acting_on_behalf_of_a _child active_duty_military acting_on_behalf_of_a_decea sed_person_and_or_estate disability_recipients other tax_forms_publications_or_ins tructions refund_status_or_refund_infor mation filing_or_filing_information payments_or_balance_info_m ake_a_payment_payment_agr eements_check_balance_find _payment_info_etc tax_records_tax_transcript_ac count_transcript_etc other tools_for_tax_professionals_e g_e_services N Text field, <100 char Y Radio button, one-up vertical Y Radio button, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical free_file_information tax_identification_number_ein _ptin_itin_etc penalties credits_and_deduction_inform ation amended_tax_return_status_o r_amend_my_previously_filed _return identity_theft_fraud_or_scams general_tax_information other make_an_online_payment seek_information_about_pay ment_options set_up_an_installment_agree ment_or_online_payment_agr eement look_up_modify_or_cancel_an _existing_payment look_up_modify_or_cancel_an _existing_payment_agreemen t check_my_account_balance view_my_payment_history other check_status_of_refund N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical general_information_about_ta x_refunds review_refund_faqs other download_a_copy_of_a_trans cript order_a_transcript_in_the_mai l find_info_about_transcripts obtain_my_adjusted_gross_in come_agi_from_a_previous_y ear obtain_my_filing_status_from_ a_previous_year view_my_current_or_prior_ye ar_return view_my_balance_and_paym ent_history other download_current_year_tax_f orms N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical download_prior_year_tax_for ms print_current_year_tax_forms print_prior_year_tax_forms better_understand_tax_rules_ and_procedures order_tax_forms e_file_my_forms find_examples_of_completed_ forms other learn_about_penalties_for_ind ividual_taxpayers learn_about_penalties_for_sm all_businesses_or_corporation s learn_how_to_avoid_a_penalt y learn_how_to_compute_a_pe nalty learn_about_penalty_relief_cri teria learn_how_to_request_penalt y_relief learn_how_to_appeal_a_rejec ted_request_for_penalty_relief learn_about_ira_additional_ta x_penalties see_what_penalties_i_owe_a nd_or_the_amounts_due make_a_payment other employer_identification_numb er_ein N Text field, <100 char Y Radio button, one-up vertical N Text area, <100 characters N Checkbox, one-up vertical Y Radio button, one-up vertical preparer_tax_identification_nu mber_ptin electronic_filing_identification_ number_efin individual_tax_identification_n umber_itin fatca_identification_number_fi n_or_fatca_entity_id identity_protection_personal_i dentification_number_ip_pin other not_sure_dont_know have_not_been_in_contact_wi th_the_irs_for_this_reason received_a_notice_or_letter_fr om_the_irs called_the_irs_and_spoke_to_ a_customer_service_represen tative called_the_irs_and_used_the_ automated_phone_system_to _get_information visited_an_irs_office_taxpayer _assistance_center visited_irsgov strongly_disagree disagree neutral agree strongly_agree N Text area, <255 character limit strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical N Radio button, one-up vertical N Text area, no character limit disagree neutral agree strongly_agree i_did_not_have_to_log_in_or_ create_an_account i_successfully_logged_in_or_c reated_an_account i_was_unable_to_log_in_or_cr eate_an_account your_account N Checkbox, one-up vertical N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical direct_pay wheres_my_refund get_transcript other search_engine_such_as_goog le_or_bing_brought_me_to_irs _website used_irs_website_search navigated_through_irs_websit e_menu_and_or_links typed_link_directly_into_the_b rowser_or_bookmarked_link other i_found_what_i_was_looking_f or_in_the_top_recommendatio ns search_delivered_a_helpful_s et_of_results i_was_able_to_find_what_i_se arched_for_but_it_wasn’t_eas y search_did_not_deliver_a_hel pful_set_of_results i_did_not_encounter_any_diffi culties_with_site_navigation N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical N Text area, no character limit navigation_got_more_confusin g_as_i_got_deeper_into_the_ site expected_links_were_not_pre sent_on_pages links_did_not_take_me_where _i_expected i_was_unsure_where_i_shoul d_be_clicking_within_the_site encountered_technical_difficul ties_links_didnt_work_receive d_error_messages_etc this_is_my_first_time about_once_a_week_or_more about_once_a_month every_6_months_or_less about_once_a_year less_than_once_a_year Special Instructions CQ Label Skip logic group 1_Role Skip logic group 1A_Other Role Skip logic group 2_Individual Roles Skip logic group 2A_Other Individual Roles Skip logic group 3_Reason Skip logic group 3A_Reason II Skip logic group 3B_Other Reason Skip logic group 4A_Payments Skip logic group 4AA_Other Payments Skip logic group 4B_Refund Skip logic group 4BA_Other Refund Skip logic group 4C_Transcript Skip logic group 4CA_Other Transcript Skip logic group 4D_Forms Skip logic group 4DA_Other Forms Skip logic group 4E_Penalties Skip logic group 4EA_Other Penalties Skip logic group 4F_ID Number Skip logic group 4FA_Other ID Number 5_Contact Skip logic group 6_Quality Skip logic group 6A_OE Need 7_Ease 8_Efficiency 9_Confidence Skip logic group 10_Login Skip logic group 10A_OE Login Skip logic group 10B_Online Tool Skip logic group 10C_OE Online Tool Skip logic group 11_Information Skip logic group 11A_Search Skip logic group 11B_OE Search Term Skip logic group 11C_Navigation 12_Frequency 13_OE Improvement Model Name Model ID Partitioned Date IRS Main Survey V4 E1xg4pZdttEcYpQk9wEo5A4C Yes - 2MQ AP Question Skip From Question Text Tag JLB8418Q001 us_depart I am visiting IRS.gov today as… ment_of_tr easury_irs _q_irs_we b_browse _v4_1_rol e QID JLB8418Q002 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_1a_ot her_role JLB8418Q003 us_depart ment_of_tr easury_irs _q_irs_we Please specify what best describes your role today: 1a 2 Do any of these situations apply to you? (Select all that apply.) JLB8418Q004 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_2a_ot her_indivi dual_roles Please describe your tax role/situation: 2a JLB8418Q005 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3_rea son What was your main reason for visiting IRS.gov today? JLB8418Q006 us_depart ment_of_tr easury_irs _q_irs_we 3a What was your main reason for visiting IRS.gov today? JLB8418Q007 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_3b_ot her_reaso n JLB8418Q008 us_depart ment_of_tr easury_irs _q_irs_we 3b Please specify other reason for visiting: 4a Please indicate which specific payment tasks describe your visit today. (Select all that apply) 4a JLB8418Q009 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4aa_ other_pay ments JLB8418Q010 us_depart ment_of_tr easury_irs _q_irs_we 4aa Please specify your other payment task: 4b Please indicate which specific refund tasks describe your visit today. (Select all that apply) JLB8418Q011 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ba_ other_refu nd JLB8418Q012 us_depart ment_of_tr easury_irs _q_irs_we 4ba Please specify you other refund task: 4c Please indicate which specific tax records tasks describe your visit today. (Select all that apply) JLB8418Q013 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ca_ other_tran script JLB8418Q014 us_depart ment_of_tr easury_irs _q_irs_we 4ca Please specify your other tax records task: 4d Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) JLB8418Q015 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4da_ other_for ms JLB8418Q016 us_depart ment_of_tr easury_irs _q_irs_we 4da Please specify your other forms, publications or instructions task: 4e Please indicate which specific penalties tasks describe your visit today. (Select all that apply) JLB8418Q017 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4ea_ other_pen alties JLB8418Q018 us_depart ment_of_tr easury_irs _q_irs_we 4ea Please specify your other penalties task: 4f What type of identification number did you want to request or find more information about? JLB8418Q019 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_4fa_o ther_id_nu mber JLB8418Q020 us_depart ment_of_tr easury_irs _q_irs_we 4fa Please specify what identification number information were looking for: JLB8418Q021 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6_qu ality Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. JLB8418Q022 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_6a_o e_need 6a Why was your need not addressed? JLB8418Q023 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_7_ea se It was easy to complete what I needed to do. JLB8418Q024 us_depart ment_of_tr easury_irs _q_irs_we It took a reasonable amount of time to do what I needed to do. JLB8418Q025 us_depart ment_of_tr easury_irs _q_irs_we This interaction increased my confidence in the IRS. JLB8418Q026 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10_lo gin Were you able to log in to (or create an account for) any IRS online tool today? JLB8418Q027 us_depart ment_of_tr easury_irs _q_irs_we b_browse 10a What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) JLB8418Q028 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10b_ online_too l 10b Which IRS online tool(s) did you use today? (Select all that apply) JLB8418Q029 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_10c_ oe_online _tool JLB8418Q030 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11_in formation 10c Please specify which online tools you used today: JLB8418Q031 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11a_ search 11a How did you look for information today? (Select all that apply) How was your search experience today? JLB8418Q032 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11b_ oe_search _term JLB8418Q033 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_11c_ navigation 11b What specific search term(s) did you use to find information on IRS.gov? 11c How was your navigation experience today? (Select all that apply) JLB8418Q034 us_depart ment_of_tr easury_irs _q_irs_we In the past year, about how often did you visit IRS.gov? JLB8418Q035 us_depart ment_of_tr easury_irs _q_irs_we b_browse _v4_13_o e_improve ment If you could change one thing about this website what would it be? Answer Choices An individual taxpayer (myself, my household, family member, etc.) Skip To 2 A business (corporation, partnership, small business, employee, etc.) A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) Other 1a Standard 1040 Filer (Wage/salary receiving employee) Retired Have self-employment income (1099) Foreign National Living in the US US Taxpayer living abroad Parent acting on behalf of a child Active duty military Acting on behalf of a deceased person and/or estate Disability recipients Other 2a COVID-19 tax relief or Economic Impact Payments Tax forms, publications, or instructions 4d Refund status or refund information 4b Filing or filing information Payments or balance info (make a payment, payment agreements, check balance, find payment info, etc.) 4a Tax records (tax transcript, account transcript, etc.) 4c Other Tools for tax professionals (e.g., e-services) 3a Free File information Tax Identification Number (EIN, PTIN, ITIN, etc.) Penalties Credits and deduction information 4f 4e Amended tax return status or amend my previously filed return Identity theft, fraud, or scams General tax information Other Make an online payment 3b Seek information about payment options Set up an installment agreement or online payment agreement Look-up, modify, or cancel an existing payment Look-up, modify, or cancel an existing payment agreement Check my account balance View my payment history Other 4aa Check status of refund General information about tax refunds Review refund FAQs Other 4ba Download a copy of a transcript Order a transcript in the mail Find info about transcripts Obtain my adjusted gross income (AGI) from a previous year Obtain my filing status from a previous year View my current or prior year return View my balance and payment history Other 4ca Download current year tax forms Download prior year tax forms Print current year tax forms Print prior year tax forms Better understand tax rules and procedures Order tax forms e-file my forms Find examples of completed forms Other Learn about penalties for individual taxpayers Learn about penalties for small businesses or corporations Learn how to avoid a penalty Learn how to compute a penalty Learn about penalty relief criteria Learn how to request penalty relief Learn how to appeal a rejected request for penalty relief Learn about IRA additional tax penalties See what penalties I owe and/or the amounts due Make a payment 4da Other 4ea Employer Identification Number (EIN) Preparer Tax Identification Number (PTIN) Electronic Filing Identification Number (EFIN) Individual Tax Identification Number (ITIN) FATCA Identification Number (FIN) or FATCA Entity ID Identity Protection Personal Identification Number (IP PIN) Other Not sure/don't know 4fa Have not been in contact with the IRS for this reason Received a notice or letter from the IRS Called the IRS and spoke to a customer service representative Called the IRS and used the automated phone system to get information Visited an IRS office (Taxpayer Assistance Center) Visited IRS.gov Strongly Disagree 6a Disagree Neutral Agree Strongly Agree 6a Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree Strongly Disagree Disagree Neutral Agree Strongly Agree I did not have to log in or create an account I successfully logged in or created an account 10b I was unable to log in or create an account 10a Your account Direct Pay Where's My Refund Get Transcript Other 10c Search engine (such as Google or Bing) brought me to IRS website Used IRS website search Navigated through IRS website menu and/or links 11a 11c Typed link directly into the browser or bookmarked link Other I found what I was looking for in the Top Recommendations Search delivered a helpful set of results I was able to find what I searched for, but it wasn’t easy 11b Search did not deliver a helpful set of results 11b I did not encounter any difficulties with site navigation Navigation got more confusing as I got deeper into the site Expected links were not present on pages Links did not take me where I expected I was unsure where I should be clicking within the site Encountered technical difficulties (links didn't work, received error messages, etc.) This is my first time About once a week or more About once a month Every 6 months or less About once a year Less than once a year Red & Strike-Through: Delete Underlined & Italicized: Re-order Pink: Addition Blue: Reword AP Answer Tag an_individual_taxpayer_mysel f_my_household_family_mem ber_etc Required Y/N Type Y Radio button, one-up vertical N Text field, <100 char N Check box, one-up vertical a_business_corporation_partn ership_small_business_emplo yee_etc a_charity_or_non_profit_organ ization_tax_exempt_entity_go vernment_entity_employee_et c a_tax_professional_accountan t_attorney_bank_trust_officer_ enrolled_agent_tax_consultant _tax_preparer_etc other standard_1040_filer_wage_sal ary_receiving_employee retired have_self_employment_incom e_1099 foreign_national_living_in_the _us us_taxpayer_living_abroad parent_acting_on_behalf_of_a _child active_duty_military acting_on_behalf_of_a_decea sed_person_and_or_estate disability_recipients other tax_forms_publications_or_ins tructions refund_status_or_refund_infor mation filing_or_filing_information payments_or_balance_info_m ake_a_payment_payment_agr eements_check_balance_find _payment_info_etc tax_records_tax_transcript_ac count_transcript_etc other tools_for_tax_professionals_e g_e_services N Text field, <100 char Y Radio button, one-up vertical Y Radio button, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical free_file_information tax_identification_number_ein _ptin_itin_etc penalties credits_and_deduction_inform ation amended_tax_return_status_o r_amend_my_previously_filed _return identity_theft_fraud_or_scams general_tax_information other make_an_online_payment seek_information_about_pay ment_options set_up_an_installment_agree ment_or_online_payment_agr eement look_up_modify_or_cancel_an _existing_payment look_up_modify_or_cancel_an _existing_payment_agreemen t check_my_account_balance view_my_payment_history other check_status_of_refund N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical general_information_about_ta x_refunds review_refund_faqs other download_a_copy_of_a_trans cript order_a_transcript_in_the_mai l find_info_about_transcripts obtain_my_adjusted_gross_in come_agi_from_a_previous_y ear obtain_my_filing_status_from_ a_previous_year view_my_current_or_prior_ye ar_return view_my_balance_and_paym ent_history other download_current_year_tax_f orms N Text field, <100 char Y Checkbox, one-up vertical N Text field, <100 char Y Checkbox, one-up vertical download_prior_year_tax_for ms print_current_year_tax_forms print_prior_year_tax_forms better_understand_tax_rules_ and_procedures order_tax_forms e_file_my_forms find_examples_of_completed_ forms other learn_about_penalties_for_ind ividual_taxpayers learn_about_penalties_for_sm all_businesses_or_corporation s learn_how_to_avoid_a_penalt y learn_how_to_compute_a_pe nalty learn_about_penalty_relief_cri teria learn_how_to_request_penalt y_relief learn_how_to_appeal_a_rejec ted_request_for_penalty_relief learn_about_ira_additional_ta x_penalties see_what_penalties_i_owe_a nd_or_the_amounts_due make_a_payment other employer_identification_numb er_ein N Text field, <100 char Y Radio button, one-up vertical N Text area, <100 characters N Checkbox, one-up vertical Y Radio button, one-up vertical preparer_tax_identification_nu mber_ptin electronic_filing_identification_ number_efin individual_tax_identification_n umber_itin fatca_identification_number_fi n_or_fatca_entity_id identity_protection_personal_i dentification_number_ip_pin other not_sure_dont_know have_not_been_in_contact_wi th_the_irs_for_this_reason received_a_notice_or_letter_fr om_the_irs called_the_irs_and_spoke_to_ a_customer_service_represen tative called_the_irs_and_used_the_ automated_phone_system_to _get_information visited_an_irs_office_taxpayer _assistance_center visited_irsgov strongly_disagree disagree neutral agree strongly_agree N Text area, <255 character limit strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical disagree neutral agree strongly_agree strongly_disagree Y Radio button, one-up vertical N Radio button, one-up vertical N Text area, no character limit disagree neutral agree strongly_agree i_did_not_have_to_log_in_or_ create_an_account i_successfully_logged_in_or_c reated_an_account i_was_unable_to_log_in_or_cr eate_an_account your_account N Checkbox, one-up vertical N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical direct_pay wheres_my_refund get_transcript other search_engine_such_as_goog le_or_bing_brought_me_to_irs _website used_irs_website_search navigated_through_irs_websit e_menu_and_or_links typed_link_directly_into_the_b rowser_or_bookmarked_link other i_found_what_i_was_looking_f or_in_the_top_recommendatio ns search_delivered_a_helpful_s et_of_results i_was_able_to_find_what_i_se arched_for_but_it_wasn’t_eas y search_did_not_deliver_a_hel pful_set_of_results i_did_not_encounter_any_diffi culties_with_site_navigation N Text area, <100 character limit N Checkbox, one-up vertical N Radio button, one-up vertical N Text area, no character limit navigation_got_more_confusin g_as_i_got_deeper_into_the_ site expected_links_were_not_pre sent_on_pages links_did_not_take_me_where _i_expected i_was_unsure_where_i_shoul d_be_clicking_within_the_site encountered_technical_difficul ties_links_didnt_work_receive d_error_messages_etc this_is_my_first_time about_once_a_week_or_more about_once_a_month every_6_months_or_less about_once_a_year less_than_once_a_year Special Instructions CQ Label Skip logic group 1_Role Skip logic group 1A_Other Role Skip logic group 2_Individual Roles Skip logic group 2A_Other Individual Roles Skip logic group 3_Reason Skip logic group 3A_Reason II Skip logic group 3B_Other Reason Skip logic group 4A_Payments Skip logic group 4AA_Other Payments Skip logic group 4B_Refund Skip logic group 4BA_Other Refund Skip logic group 4C_Transcript Skip logic group 4CA_Other Transcript Skip logic group 4D_Forms Skip logic group 4DA_Other Forms Skip logic group 4E_Penalties Skip logic group 4EA_Other Penalties Skip logic group 4F_ID Number Skip logic group 4FA_Other ID Number 5_Contact Skip logic group 6_Quality Skip logic group 6A_OE Need 7_Ease 8_Efficiency 9_Confidence Skip logic group 10_Login Skip logic group 10A_OE Login Skip logic group 10B_Online Tool Skip logic group 10C_OE Online Tool Skip logic group 11_Information Skip logic group 11A_Search Skip logic group 11B_OE Search Term Skip logic group 11C_Navigation 12_Frequency 13_OE Improvement