Customer Survey Listing

Att_Customer_Survey_Listing_for_Master_Clearance (1).xlsx

Master Generic Plan for Customer Surveys, Focus Groups and Challenges/Contests

Customer Survey Listing

OMB: 1800-0011

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Survey Name Respondents Hrs/Resp Burden Hrs




Office of Innovation and Improvement


Improving the Quality of Services for Students with Disabilities in Charter Schools:
Exploring National Needs and Potential Policy Solutions Meeting Survey
15 0.27 4
Charter Support Organization Master Class Survey 160 0.28 40
NCSRC Webinar Evaluation 480 0.17 80
OSDFS Emergency Management for Higher Education (EMHE) Customer Service Survey 18 0.20 6
Emergency Management-101 (EM-101) Satisfaction Survey 1,000 0.15 250
Safe and Drug-Free Schools Project Directors' Meeting Customer Satisfaction Survey 450 0.10 75
Higher Education Center for Alcohol and Other Drug Abuse and Violence Prevention 350 0.10 60
Higher Education Center CSS (Non-Clients) 120 0.50 60
Violence Prevention Training 125 0.10 17
MSAP Needs Assesment Customer Service Satisfaction Surveys and Focus Group Instruments 459 0.30 139
PEP TA Call Customer Feedback Survey 250 0.03 8
Readiness and Emergency Management for Schools (REMS) Grantees Customer Service Satisfaction Survey 980 0.20 160
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey 200 0.33 67
NIFL K-3 Pilot Program Customer Satisfactory Survey 21 0.40 9
Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey 1,039 0.06 68
NCSRC Webinar Evaluation 480 0.16 80
Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey 360 0.25 90
Building the Capacity of Charter Schools: Effectively Serving Students with Disabilities Conference Evaluation 300 0.17 51
Charter School Programs Resource Center English Learners Meeting Evaluation 40 0.08 3
FY 2018 OSHS Grantee Needs Assessment Form 12 2.00 25
Total 6,859 0 1,292




Office of Vocational and Adult Education


LINCS Needs Assessment Survey 625 0.25 156
Data Quality Institute Conference Participant Survey 300 0.12 36
DAEL Professional Development Webinars 1,500 0.12 192
Total 2,425 0 384




Office of Postsecondary Education


Equity Assistance Centers Customer Satisfaction Survey 310 1 310
Customer Satisfaction Survey-Strategic Planning Staff 4,120 0.25 1,037
Emergency Management-Higher Education (EMHE) Customer Service Survey 56 0.32 18
Innovation to Drive Productivity in Postsecondary Education Symposium Pre-Symposium Survey 140 0.17 24
Title IV-A SEA Needs Assessment 13 4.00 52
TPID Survey 26 2.00 52
Total 4,665 1 1,493




Office of Communications and Outreach


Customer Service Feedback Form for Events, Conferences, Meetings, Publications and Written Material 36,875 0.17 6,121
Unpaid Student Internship Program: Pre-program Survey 300 0.17 50
Tasks at ED.gov 400 0.10 42
Total 37,575 0 6,213




Office of Policy, Evaluation and Planning Development


Doing What Works Initiative: User Feedback Survey 500 0.10 100
EDFacts Partner Support Center Customer Service Survey 200 0.05 10
Total 700 0 110




Office of Elementary and Secondary Education


MSIX Training Customer Survey 200 0.17 33
Equity Assistance Centers Customer Satisfaction Survey 310 0.24 75
Office Of Migrant Education Migrant Education Resource Center Peer-to-Peer Network, Training and Technical Assistance Customer Satisfaction Surveys 600 0.18 242
ED Data Express Survey 300 0.10 50
REACTS Survey 350 0.30 525
OME Technical Assistance Evaluation 1,000 0.16 167
Teachers Survey and Publications Dissemination Audiences Survey 11,573 0.33 3,821
Listening and Learning Sessions Customer Feedback Form 500 0.08 42
National Indian Education Study (NIES) 2009 Reports Focus Groups 3,085 0.04 125
REACTS OA Survey 400 0.25 100
Project Prevent Needs Assessment Template 22 60.00 22
National Student Attendance, Engagement and Success Center (NSEASC) Needs Sensing Instrument 100 20.00 90
Total 18,440 7 5,292




Office of English Language Acquisition


Customer Service Survey for OELA Discretionary Grantees 275 0.16 46




Office of the Chief Information Officer


ED Internet Services Customer Survey 1,000 0.25 250




Institute of Education Sciences


IES Chief State School Officers Customer Satisfaction Survey 56 0.16 9
Regional Educational Laboratory Bridge Events 6,750 0.20 1,350
What Works Clearinghouse (WWC) Customer Survey 6,493 0.17 1,083
NAEP 2011 School Reports Focus Group Studies 267 1.12 300
College Navigator Website Consumer Information Focus Groups 2011 99 0.47 47
What Works Clearinghouse (WWC) Focus Groups 60 1.00 60
SSS TA Needs Assessment 100 1.00 100
National Center for Education Statistics (NCES) Website Customer Satisfaction Survey 45,000 0.01 563
EEP Evaluation Data Collection 3,520 0.25 880
Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey 15 0.25 4
Evaluation of the Relevance and Utility of National Center for Education Evaluation 1,812 0.21 392
ED Data Express Customer Survey 500 0.16 83
DQI Conference 2011 Participant Evaluation 300 0.12 36
2012 Focus Groups with High School Seniors and Their Parents, Guidance Counselors, and College and University Representatives, Consumer Information Disclosure Requirements 105 1.00 63
WWC Customer Satisfaction Survey RELs 40 0.80 50
SEA NA 2019 T4 PA Center Customer Survey 13 4.00 52
SEA Needs Assessment, Title IV, Part A 13 4.00 57
SEA NA 2019 T4 PA Center Customer Survey 13 4.00 57
Total 65,156 1 5,186




Office for Civil Rights


Technical Assistance Evaluation Form 700 0.08 58
CRDC Customer Satisfaction Survey 51 0.14 7
Total 751 0 65




Office of Management


Department of Education's (ED PUBS) Customer Service Satisfaction Survey 55 0.07 4
Federal Real Property Customer Satisfaction Survey 200 0.08 17
Total 255 0.08 21




Office of the Deputy Secretary/ISU


Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects. Meeting Evaluation 50 0.18 9
Race to the Top Teacher and Leader Effectiveness-Standards and Assessment Community of Practice Seminar: An in-depth Look into Tennessee's Teacher and Leader Policies and Systems 20 0.10 2
Social Media Inquiry 44 0.25 11
RSN Social Media Followup Focus Group 21 0.76 16
RSN Evaluation Expert Form 120 0.08 10
RSN October Convening Customer Survey 180 0.08 15
Race to the Top State Team Convening 150 0.08 12
RSN Social Media Inquiry 44 0.08 11
WHIEEH Monthly Webinar Feedback Survey 150 0.08 12
Campus Health Administrators Assessment 150 0.08 13
Total 929 0.18 111




Office of Educational Technology


Leveraging Educational Technology Meeting Evaluation Form 216 0.08 18




Office of the Secretary


Voluntary Student Engagement form 300 2.00 150








Total Annual Responses and Burden - Customer Surveys 139,546
20,630




Average Expected Annual Number of Activities 70

Average Number of Respondents per Activity 12,908

Frequency of Response 1

Average Minutes per response 1

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