Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form FRA F 6180.283 C3RS User Satisfaction Survey - Managers	Form and Instruction	New	Available
Form FRA F 6180.282 C3RS User Satisfaction Survey - Employees	Form and Instruction	New	Available
May 17 2023 30-Day FRN.pdf	Supplementary Document	Uploaded 2023-05-17	Repair queued
March 2 2023 60-Day FRN.pdf	Supplementary Document	Uploaded 2023-04-24	Repair queued
2130-0593_Generic ICR Justification Part B.docx	Supporting Statement B	Uploaded 2023-04-24	Repair queued
2130-0593_Generic ICR Justification Part A..docx	Supporting Statement A	Uploaded 2023-05-17	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
276760	Customer Feedback on FRA 2025 Workshop	Other-Customer Feedback Survey	New
261188	Confidential Close Call Reporting System (C3RS)	Form and Instruction	New	C3RS User Satisfaction Survey - Managers
261188	Confidential Close Call Reporting System (C3RS)	Form and Instruction	New	C3RS User Satisfaction Survey - Employees

ICR Details

OMB Control No: 2130-0593	ICR Reference No: 202304-2130-001
Status: Historical Active	Previous ICR Reference No: 202003-2130-006
Agency/Subagency: DOT/FRA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/03/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/18/2023
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2026	36 Months From Approved	06/30/2023
Responses	17,250	0	6,300
Time Burden (Hours)	1,425	0	1,062
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable FRA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders, which is on a voluntary basis, will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. There is no record keeping component to this collection and frequency of input will varying depending upon the collection requirements of either one time, monthly, quarterly, yearly, etc.

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Authorizing Statute(s): US Code: 44 USC 3501 Name of Law: Paperwork Reduction Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 13224	03/02/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 31590	05/17/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

table that charts list of burden

IC Title	Form No.	Form Name
Customer Feedback on FRA 2025 Workshop
Confidential Close Call Reporting System (C3RS)	FRA F 6180.282, FRA F 6180.283	C3RS User Satisfaction Survey - Employees ,   C3RS User Satisfaction Survey - Managers

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,250	6,300	0	0	10,950	0
Annual Time Burden (Hours)	1,425	1,062	0	0	363	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is an extension without change (with changes in estimates) to a current information collection request (ICR). The current OMB inventory for this ICR shows a total of 1,062 hours and 6,300 responses for a three-year basis, while the requesting inventory shows estimates of a total burden of 1,425 hours and 17,250 responses. On annual basis the requesting inventory amounts to 475 hours and 5,750 responses. Overall, the burden for this submission has increased by 363 hours and 10,950 responses on a three-year basis (or 121 hours and 3,650 responses on an annual basis). The increased burden is due to changes in FRA’s organizational structure and additional interactions with stakeholders as a result of continued implementation of the Infrastructure Investment and Jobs Act statutorily required programs.

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Annual Cost to Federal Government: $17,548

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/18/2023

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