National Data Exchange (N-DEx) Service Desk Feedback Survey

N-DEx Service Desk Feedback

Based on your recent N-DEx Service Desk experience, please indicate your level of agreement with the
following statements:
Strongly Agree

Agree

Neutral

Disagree

Strongly
Disagree

N/A

The service desk was
courteous
and professional.
The service desk was
prompt and efficient in
any follow-up
communication.
The service desk
sufficiently answered my
question(s) or resolved
my problem(s).
The service desk
answered my
question(s) or resolved
my problem(s) in a
timely manner.
I feel confident about
contacting the service
desk the next time I
have an N-DEx System
question or problem.

Please rate the overall satisfaction with your recent N-DEx Service Desk experience :
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied

Do you have any other comments, questions, or concerns to share about your Service Desk experience?

In the past six months (or since first access, if less than six months), about how often have you used the NDEx System?
Every day

Once a month

A few times a week

Less than once a month

About once a week

I have not used the N-DEx System at all in the past six
months

A few times a month

Please provide the ticket number issued during the N-DEx Service Desk experience

Privacy Act Statement
Authority: The collection of this information is authorized under Title 34 U.S.C. § 10211, 44 U.S.C. § 3101, and the general
record-keeping provision of the Administrative Procedures Act (5 U.S.C. § 301). Completing the survey and providing
your service ticket number is voluntary.
Principal Purpose: The purpose of this survey is to gather feedback regarding your experience with the N-DEx Service Desk.
Routine Uses: All surveys will be maintained in accordance with the Privacy Act of 1974. Information on the survey may be
disclosed with your consent, and may be disclosed without your consent as permitted by all applicable routine uses as published
in the Federal Register (FR), including the routine uses for the FBI Online Collaboration Systems (JUSTICE/FBI-004), published
at 82 FR 57291 (Dec. 4, 2017), and the routine uses for the Law Enforcement National Data Exchange (N-DEx), FBI-020, 72 FR
56793 (Oct. 4, 2007), as amended by 82 FR 24151, 157 (May 25, 2017). Routine uses may include sharing information with
other local, state, tribal, territorial, or federal law enforcement agencies.
Pursuant to Paperwork Reduction Act requirements, this collection has been assigned the following control number by the Office
of Management and Budget (OMB): 1103-0117. This OMB control number expires 12/31/2022.